Zenith Insurance

19 job(s) at Zenith Insurance

Zenith Insurance Woodland Hills, Los Angeles, CA 91367, USA
Zenith is a team of Workers Compensation Specialists committed to helping businesses succeed by protecting against the financial and human consequences of workplace injuries, providing for the needs of injured employees and making the workplace safer. To distinguish ourselves as the desired provider of Workers Compensation Insurance, values such as collaboration, work-life balance, and integrity are placed at the center of all our operations. In addition, Zenith supports career advancement through a dedication to ongoing learning and development. An individual coming to Zenith will not only receive competitive compensation and a comprehensive benefits package, but continuous opportunities to grow as a professional.Working in a call center environment, provide personalized service by thoroughly and efficiently gathering customer information, assessing and fulfilling needs. Deliver personalized service to providers, claimants, policy holders and agents. Provide help desk support to online customers and facilitate user access and assist with password resets.The essential functions of this position include, but are not limited to, the following:Act as primary Customer Service contact for a large volume of inbound calls from providers, claimants, policy holders and agents.Analyzes problems and provides information/solutions. Review the problems/concerns of the customer and consult with other areas to obtain further information, clarification or assistance when appropriate.Provide information by reviewing bills, payments, benefits, policy status, and premium due and facilitate collections by taking electronic premium payments.Explain Workers Compensation and Property and Casualty policies for external and internal customers.Act as primary interface for online customers requesting Account Registration access or assistance with resetting of passwords. Properly assign issues using JIRA and follow-up with Provisioning when appropriate.Effectively responds to a variety of customer inquiries via emails in a professional and courteous manner.Documents information, activities and changes of pertinent information and policy transactions in notes system.Demonstrate a sense of ownership for all work with the goal of positively driving business results.Compiles regular and special reports, selecting data from various sources as required.Apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions.Work productively and harmoniously with others on a consistent basis.Respond positively to direction and feedback on performance.Consistently maintain professional and appropriate demeanor.Perform other duties/projects as assigned.Education, Skills and Experience Requirements   High School diploma or GED required with an Associates Degree from an accredited school preferred. Bilingual (fluent Spanish) strongly preferred.1 year previous call-center/customer service experience required.Strong computer skills with ability to navigate through multiple applications at any given time. Proficient with Microsoft Office Suite including Excel, Work, and Outlook.Demonstrated ability to communicate effectively and listen actively with strong problem-solving skills required.Prior experience working in a high production environment and delivering exceptional customer service and following established protocols required.Excellent verbal and written communication skills; excellent phone skills,Strong attention to detail required.Demonstrated ability to work effectively and collaboratively as a member of a team.Action-oriented; results-oriented; with demonstrated ability to work with a sense of urgency and manage multiple tasks simultaneously and expeditiously required.
Zenith Insurance Fresno, CA, USA
The essential functions of this position include, but are not limited to, the following: Conduct assigned underwriting surveys at prospect and policyholder locations to define business operations, key employee injury/illness exposures and controls. Identify and evaluate the following workplace safety & health exposures: manual material handling and ergonomics; machinery and equipment; falls; motor vehicles; and occupational disease. Evaluate effectiveness of prospect and policyholder safety & health programs and workforce wellness initiatives. Identify higher complexity engineering and/or administrative controls to reduce workers’ compensation loss potential. Use evidence-based safety & health service approach to identify key trends and prioritize policyholder service needs. Develop safety & health service plans and performs ongoing consultation to assigned service accounts. Develop and submit recommendations to reduce policyholder employee injury/illness potential and workers’ compensation costs. Influence key policyholder decision-makers to implement safety & health recommendations. Build and maintain productive policyholder and agency work relationships. Prepare effective reports for policyholders and internal partners. Conduct effective investigation of serious workers’ compensation incidents. Coordinate safety & health services for single and multi-region policyholders. Develop and conduct policyholder training. Market Zenith and the Safety & Health department. Meet department standards for individual work quality, productivity, and time service. Apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions. Works productively and harmoniously with others on a consistent basis. Respond positively to direction and feedback on performance. Consistently maintain professional and appropriate demeanor. Perform other duties as assigned. Education, Skills and Experience Requirements Bachelor’s degree required with preferred field of study in occupational safety, industrial hygiene, science, or engineering. Three years safety and health experience; with proven track record of results. Achieved or significant work towards achieving a Safety & Health related master’s degree or recognized professional designation such as CSP, ARM or CIH. Knowledge of workers’ compensation insurance; including strong understanding of experience modification, underwriting, and claims practices. Working knowledge of return to work program features and benefits. Strong understanding of key performance measures for workers’ compensation insurance carrier and how safety & health dept. impacts financial performance. Basic understanding of occupational medicine provider network features and benefits. Experienced with P&C insurance agent and broker operations. Effective communication, sales and presentation skills. Knowledge of Microsoft Office Suite and other common business software. Ability to learn and use proprietary Zenith systems. Ability to effectively operate mobile computer and communication devices. Driver License in good standing. Qualifications Skills Behaviors : Motivations : Education Required Bachelors or better. Experience Required 3 years: Safety and Health experience Preferred Achieved or significant work towards achieving a Safety & Health related master’s degree or recognized professional designation such as CSP, ARM or CIH Licenses & Certifications
Zenith Insurance Fresno, CA, USA
The essential functions of this position include, but are not limited to, the following: Under technical direction, works within significant limits and authority on assignments of higher technical complexity and coordination. Responsible for claims management of assigned cases within guidelines of published performance standards. Opens new claims, completes three-point contact, and performs needed investigations to determine compensability as well as possible subrogation or apportionment, according to state and/or Zenith’s timeframes and guidelines. Sets appropriate reserves according to Zenith’s timeframes and guidelines. Follows appropriate procedures for system documentation to preserve data integrity. Monitors and maintains accuracy of reserves over the life of the claim; when new information is received re-evaluates and recommends reserves according to Zenith’s standards. Creates and executes action plans needed to bring case to closure. Completes detailed settlement evaluations and recommends appropriate settlement value, within authority; negotiates claim settlements with injured workers and/or injured workers’ attorneys. Maintains regular contact with injured workers, employers and agents to develop positive relationships and establish credibility. Apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions. Works productively and harmoniously with others on a consistent basis. Respond positively to direction and criticism of performance. Consistently maintain professional and appropriate demeanor. Perform other duties as assigned. Education, Skills and Experience Requirements Minimum of (1) year workers’ compensation claims handling experience required. Basic technical workers’ compensation claims knowledge. Strong verbal and written communication skills with emphasis on telephone communication required. Strong math and reading skills required. Meets all state regulatory standards regarding licensing, continuing education, and other requirements. Qualifications Skills Behaviors : Motivations : Education Required Bachelors or better. Experience Required Combination of training/experience Preferred Workers' Compensation claims handling Licenses & Certifications
Zenith Insurance Fresno, CA, USA
Collaboration with branch leadership of each department and provider liaisons Evaluate provider trends through collaboration with all departments in an effort to help determine the best outcomes for the branch and ultimately claim file. Collaboration with Bill Review to identify billing trends in an effort to help streamline billing efficiencies. Provide seamless leadership channel to Zenith Business owners and stakeholders outside of the department. Responsible for communicating branch and corporate network performance from a savings and utilization standpoint. Offer suggestions around network utilization and performance to help continue to push the branch to greater overall performance and outcomes. Identifying areas of missed opportunities and offer suggestions around actionable changes to impact overall ROI. Review and discuss cost drivers and opportunities for further control. Strategize with the branch on topics such as new program implementation and training sessions so that they align with other branch initiatives. Contract Implementation and communicating metrics for performance monitoring as needed. Support the Claims and Underwriting team to demonstrate the Zenith difference from a network standpoint. Identify recurring trends and the impact they have on that particular branch. Help strategize and drive change. Initiate, coordinate, conduct, and facilitate quarterly business reviews with select vendors and branch leadership Manage the overall relationship of select trading partners Contract directly with providers as defined by the Zenith guidelines Other duties and projects as assigned Education, Skills and Experience Requirements Bachelor’s degree from an accredited school or equivalent work related experience required. Minimum 8 years relevant professional work experience required. Demonstrated ability to plan and perform involved or technical work presenting new or regularly changing problems, work with limited instruction. Ability to apply principles of logical thinking to define problems, collect data/facts and draw valid conclusions. Demonstrated ability to exercise considerable judgment, initiative, creativity, and/or ingenuity in areas where there is little precedent. Excellent verbal and written skills and demonstrated ability work effectively with all levels of the organization. Expert negotiation/influencing and contracting skills with demonstrated ability to influence outcomes. Demonstrated ability to work effectively and collaboratively as a member of a team. Strong project management and organizational skills. Action-oriented; results-oriented; with demonstrated ability to work with a sense of urgency and manage multiple projects simultaneously and expeditiously. Work experience demonstrating strong knowledge of workers’ compensation insurance; including provider networks, ancillary services and claims practices. The above statements are intended to describe the general nature and level of work performed. They are not intended to be an exhaustive or exclusive list of the required responsibilities, duties and skills. Management retains the discretion to add to or change the duties and requirements of this position at any time, as needs dictate. Qualifications Skills Behaviors : Motivations : Education Required Bachelors or better. Experience Required 8 years: Minimum 8 years relevant professional work experience required. Licenses & Certifications
Zenith Insurance San Francisco, CA, USA
Solicit, underwrite, and price business consistent with the Company’s Underwriting Philosophy. The essential functions of this position include, but are not limited to, the following:Manage an assigned book of Agencies including assisting in development and management of agency business plan. Operates with increased independence, such as taking a lead role in development of agency business plans. Manages book of individual accounts and maintains pricing discipline regardless of market pressures. Expected to be regarded as a workers’ compensation expert by assigned agencies. Coordinates account activity across departments for assigned book. Assists in the development and coaching of support and professional staff. May lead training courses for support and professional personnel. Perform external marketing activities (Agency calls, Agency meetings, leads Point of Sale meetings, etc) and clearly articulate and sell the Zenith difference. Expected to provide general guidance and direction to support personnel and underwriting staff. Takes an active role in face to face meetings with agencies and/or clients. Work requires independence within assigned Letter of Authority; however it is expected that one will seek guidance on any unusual or complex exposures, problems or issues. Work periodically reviewed by supervisor, corporate underwriting, and/or direct “customers†of the process. Apply principles of logical thinking to define problems, collect data, establish facts and draw valid conclusions. Responds positively to direction and feedback on performance. Work productively and harmoniously with others on a consistent basis. Consistently maintain professional and appropriate demeanor. Performs other duties as assigned. Education, Skills and Experience Requirements Bachelor’s degree or equivalent combination of education and experience required. (4) Years workers’ compensation underwriting experience required. Full knowledge of workers’ compensation policy and underwriting rules. Understanding of Zenith’s underwriting philosophy a plus. Strong verbal and written communication skills required (including ability to discern when to use telephone, email, or more formal means of communication). Demonstrated presentation and negotiation skills required. Demonstrated ability to present persuasive verbal or written argument of all constituents (agent, peer, insured). Strong math and reading skills required. Computer literacy required. Valid Driver License in good standing. Qualifications Skills Behaviors : Motivations : Education Required Bachelors or better. Experience Required 4 years: Workers’ compensation underwriting experience. Licenses & Certifications
Zenith Insurance Orange, CA, USA
The essential functions of this position include, but are not limited to, the following:Prioritize and manage an assigned caseload of medical and disability workers' compensation claims according to Zenith guidelines, performing UR and telephonic case management, as indicated. Communicate with injured employees, medical professionals, claims staff and employers timely and regularly to obtain information necessary to make sound medical assessments regarding diagnosis and prognosis. Assess injury severity, extent of disability, treatment plans, functional abilities and physical job requirements to establish target return to work plans and/or strategy to manage future medical exposure. Direct treatment to appropriate panel and network providers, effectively negotiating treatment plans in compliance with Labor Code statutes and company standards. Utilize and manage resources appropriately, including external field case managers, vendors, UR/peer review, and medical director. Respond to various written and telephone inquiries timely regarding status of case. Consistently and accurately document interventions, rationale and recommendations in the Zenith system, utilizing the appropriate templates, and following Zenith guidelines, as indicated Demonstrate critical thinking and analysis in coordinating and managing medical care for injured workers to promote medical stability and return to work Facilitate earliest appropriate return to work release and coordinate return to work efforts with all parties, as appropriate. Facilitate Maximum Medical Improvement and discharge from care. Educate claims staff, employers and other Zenith staff on medical issues, guidelines as needed and within corporate guidelines. Applies principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions. Work productively and harmoniously with others on a consistent basis. Respond positively to direction and feedback on performance. Consistently maintain professional and appropriate demeanor. Perform other duties/projects as assigned. Education, Skills and Experience Requirements Degree from an accredited nursing school required, with Bachelor of Science in nursing preferred. Maintain current unrestricted registered nurse (R.N.) license in the state where the position is based and other assigned states as required by law. Valid Driver’s License in good standing. Pursues continuing education as it pertains to maintaining RN licensure and certification, relating to workers’ compensation and utilization review practices. Minimum 3 years preferred with practice with experience in orthopedics, neurology, or occupational. Medicine preferred. Preference for previous insurance, managed care or utilization experience. Secures professional certification such as CCM, CDMS, CRRN or COHN with two years Strong written and verbal communication skills in order to effectively communicate with injured employees, medical professionals, employers, claims staff and others. Good negotiation skills to successfully establish target return to work dates and manage medical and disability treatment plans. Proficient in basic computer skills, especially Microsoft Outlook and Office. Comfortable in a professional business environment. Bilingual in Spanish a plus. Qualifications Skills Behaviors : Motivations : Education Required Bachelors or better. Experience Licenses & Certifications
Zenith Insurance Roseville, CA, USA
This is an entry level claims position performing all tasks under direct supervision and guidance. Through informal contacts made with injured employees and policyholders, personalized outreach and participation in community events, the incumbent acts as external-facing representative of the company, gathering claims related information within the communities they support. Upon completion of the trainee program, the individual will also progressively assume a small case load of minimum exposure new indemnity claims and manage these claims to resolution, in part through face-to-face contact with injured workers. The essential functions of this position include, but are not limited to, the following:Coordinates and completes in-person visits with injured employees and employers within the geographic territory assigned, as a means to support new claim set up and on-going management of assigned case load. Opens new claims, completes three-point contact, directs medical treatment to network and evaluates information presented to determine compensability, set reserves and determine indemnity benefits according to office timeframes and guidelines. Executes consistently and timely on identified situations where a follow-up visit or communication step is needed to bring about a positive claim outcome when an issue or concern is raised by the injured employee. Maintains regular contact with injured workers and employers to establish positive relationships, gather information regarding the employee’s motivation, needs, perceived restrictions, family/support, and factors influencing the employee’s decisions, with ultimate goal of moving claim to expeditious resolution. Responds proactively to “moderate or high†level questions or concerns expressed by employee or employer and escalates information to management for intervention and guidance. Analyzes and summarizes information to concisely document File Strategy and action plans needed to bring claim to closure. Facilitates return to work through active involvement with injured employee’s to secure a modified duty release and ensure the employee’s transition back on the job is secure and duties falls within the physician’s restrictions Manages timely review for incoming medical reports, medical bills and actively evaluates treatment plans and progress. Works to determine the best course of action regarding settlement based on his/her impressions of the employee’s needs and motivation and actively negotiates settlement in appropriate situations. Engages internal business resources to assist on claim and strategically shares information learned with S&H, Underwriting, Marketing and SIU business partners, when appropriate. Represents Zenith in the community and regularly report back on trends and issues that will strengthen our claims handling and business approach. Consistently maintain professional and appropriate demeanor. Consistent and accurate management/tracking for expenses. Perform other duties as assigned. Work productively and harmoniously with others on a consistent basis. Applies principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions. Respond positively to direction and feedback on performance. Education, Skills and Experience Requirements Bilingual strongly preferred Bi-cultural English and Spanish AA degree or equivalent work experience Minimum 1 year industry or community related experience Excellent communication skills (verbal, written and listening) Willing to relocate Motivated and resourceful Adaptable to change and ability to work independently and in a team environment Fully competent in use of a personal computer and MS Office products. Holds any all legally required certifications in good standing according the jurisdictions in which the examiner is working. Valid driver’s license in good standing Qualifications Skills Behaviors : Motivations : Education Preferred Associates or better. Experience Required 1 year: Minimum 1 year industry or community related experience Licenses & Certifications
Zenith Insurance Sarasota, FL, USA
Leads the Regional Marketing Department. Responsible for regional distribution management including ensuring the right level of agency representation for the region based on geographical needs and business opportunity. Leads the development of our agency relationships and the agency management process. Leads the marketing team in developing a flow of qualified business and achieving acceptable hit ratios and renewal retention. Leads the sales process working collaboratively with the marketing team, other managers, the underwriters and other departments to drive the acquisition and retention of desirable business. Ensures our agents are educated on Zenith’s products and capabilities and trained on the benefits of the Zenith Difference and our value proposition. Promotes our brand. Supports the company’s pricing and selection disciplines. Actively seeks opportunities for profitable growth and a better customer experience. Stays abreast of changes in the marketing environment to best serve the objectives of the organization and adjusts plans accordingly. The essential functions of this position include, but are not limited to, the following: Applies principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions. Work productively and harmoniously with others on a consistent basis. Respond positively to direction and feedback on performance. Consistently maintain professional and appropriate demeanor. Perform other duties/projects as assigned. Distribution Management:Assess and develop a strategic marketing plan for the region. Evaluate and execute on opportunities and challenges for profitable growth. Ensure the right level of agency representation for the region based on geographical needs and business opportunity. Lead the prospecting, appointment and termination process. Develop a territory of agents that can and will position Zenith to write profitable business and has a policyholder base that will appreciate our value proposition. Develop and maintain knowledge of the profile, book, sales approach, capabilities, competition and key players in each appointed agency. Lead the development of our agency relationships and the agency management process. Develop effective and profitable relationships through business planning, visibility, quality interaction, education, and relationship building. Ensure follow through on commitments made by our agents and Zenith. Ensure appropriate agency administration for the region including contracts, coding, tiering, agency compensation, and contact information. Sales Leadership:Lead the marketing team in developing a flow of qualified business. Develop and work a pipeline of individual prospects, niches, and books of business. Ensure the TMMs are trained to prequalify submissions and know how to train our agents on our systems, tools and processes. Promote our small business plan. Lead the sales process working collaboratively with the marketing team, other managers, the underwriters and other departments to drive the acquisition and retention of desirable business. Ensure that Zenith is positioned as the market of choice with our agents and identified prospects/renewals. Facilitate early engagement with targeted new and renewal accounts. Assist our agents in selling the value of our programs and services including joint presentations to policyholders. Help to resolve any customer or service issues that are a barrier to a successful sales outcome. Track agency performance and outcomes and make adjustments as necessary to agency plans to ensure mutually profitable, significant and efficient relationships. Develop competitive intelligence for the local marketplace so we can optimally position our products and services to serve agent and policyholder needs and improve our success ratios. Advance the Zenith Brand:Educate the regional agency force on Zenith’s products and capabilities and teach them how to effectively sell our brand. Promote the benefits of the Zenith Difference and our value proposition. Develop and conduct either directly or through the marketing team new agency orientations, specific agency training, and joint sales calls. Target next generation producers and agency staff. Promote the Zenith brand through industry, agency, and policyholder/association events. Promote new or more advanced ideas for products, sales and marketing materials. Work with Underwriting, Marketing, and National Marketing & Communications on development. Advance Teamwork, Relationships, and the Customer Experience Seek opportunities to improve the agency/policyholder experience with Zenith including identifying and resolving any roadblocks in service and ease of doing business. Participate in the regional account management process (LAMA) and actively support underwriting and other departments in generating agency cooperation to resolve policyholder issues. Ensure we develop deep and productive relationships with our agents, policyholders and targeted associations. Develop opportunities to introduce and facilitate relationship building between our agents/policyholders and key Zenith staff and management. Develop a strong, collaborative relationship with underwriting and the other departments. Responsible for the performance, development, coaching and continuous improvement of the regional marketing team. Education, Skills and Experience Requirements Bachelor’s degree. Ten or more years insurance industry experience including experience in the workers compensation product line and a working knowledge of underwriting. Proven leadership and sales skills. Proven strategic capabilities. Demonstrated history of high level outcomes. Demonstrated influence management skills. Excellent communication skills. Ability to present ideas effectively in formal and informal situations; conveying thoughts clearly and concisely. Must be comfortable making public presentations.Maintain an upbeat, positive, and enthusiastic attitude daily. Team Player. Valid Drivers’ License in good standing. Qualifications Skills Behaviors : Motivations : Education Required Bachelors or better. Experience Required 10 years: Insurance industry experience including experience in the workers compensation product line and a working knowledge of underwriting. Licenses & Certifications
Zenith Insurance Woodland Hills, Los Angeles, CA, USA
The Sr. Data Research Analyst will be responsible for understanding, gathering and presenting data applicable to the operations of Zenith's business units such as claims, legal, underwriting, actuarial, medical management and other. The Sr. Data Research Analyst will interact regularly with management and front-line employees to ensure the gathering of relevant claims, legal, marketing, underwriting, actuarial, and medical information. The Sr. Data Research Analyst will also interact regularly with Zenith staff to develop reporting metrics along with suggested business operations changes based upon those metrics. The essential functions of this position include, but are not limited to, the following:Analyze and resolve data problems where necessary to ensure accurate and relevant information is presented to the business often with suggestions for operational improvements. Develop various analytical reports and tools using approved technology platform(s) Formulate recommendations and providing guidance to other members of the team. Collaborate with IT on data capture and reporting issues and contribute to the development of rules and processes for warehousing of reporting data. Understand key goals of the department and the company. Coach and mentor the Data Research Analysts in all aspects of reporting and research. Perform other duties as assigned. Education, Skills and Experience Requirements BS/BA degree or equivalent work experience. Minimum five years related experience in the insurance industry (i.e., worker's compensation highly preferred). Proficiency with T-SQL, PL - SQL, Microsoft Office applications (including VBA and data Connectivity Components), Business Objects Reporting Platform, SSRS. Strong leadership skills required. Excellent organizational and strong analytical skills. Excellent verbal, written, and presentation skills. Qualifications Skills Behaviors : Motivations : Education Required Bachelors or better. Experience Required 5 years: Related experience in the insurance industry (i.e., worker's compensation highly preferred). Licenses & Certifications
Zenith Insurance Sarasota, FL, USA
Under limited direction of managing attorney, performs duties of legal counsel in the defense and representation of the Company in a variety of courts of law, and other related appearances. The essential functions of this position include, but are not limited to, the following: Handles complex cases under the state administrative process (trial level), as well as state courts. Defends workers' compensation cases. Takes depositions, analyzes testimony, prepares and files related reports. Represents the Company in appearances at hearings and conferences; prepares and files related reports. Researches and prepares complex pleadings for cases under the state administrative process (trial level). Provides advice, training, and recommendations on case handling strategies and tactics to representatives of the Claims department. Handles subrogation recovery. Performs legal research at all levels, from advising clients through the appellate procedures. Acts as inter-departmental training seminar leader May assist in training Trial Attorney I. Apply principles of logical thinking to define problems, collect data, establish facts and draw valid conclusions. Responds positively to direction and feedback on performance. Work productively and harmoniously with others on a consistent basis. Consistently maintain professional and appropriate demeanor. Performs other duties as assigned. Education, Skills and Experience Requirements Law school graduate and member in good standing of the State Bar. (4) years experience as a Trial Attorney for legal defense of workers' compensation claims required. Ability to communicate both orally and in writing, in an articulate, persuasive, precise and professional manner. Experience with training small groups in current legal practices and procedures in the field of workers’ compensation defense and subrogation. Ability to lift legal files, including documents and exhibits, up to a weight of 30 pounds. Must be willing and able to travel extensively using all means of public transportation, as well as capable of prolonged automobile driving, in excess of three hours a day, to widely dispersed venues. Valid Driver License in good standing. Qualifications Skills Behaviors : Motivations : Education Experience Required 4 years: Experience as a Trial Attorney for legal defense of workers' compensation claims. Licenses & Certifications
Zenith Insurance Woodland Hills, Los Angeles, CA, USA
Under general direction will perform a variety of complex accounting, financial analyses and financial reporting functions. Will work independently, demonstrating in-depth knowledge of accounting and data analytics in area of responsibility. Will take ownership for quality results, will exercise judgement to determine the best approach to achieve desired outcomes, will think critically to anticipate and detect issues, will identify, design, and drive system and process improvements, and will utilize strong analytical skills to solve complex accounting and data reporting problems. Essential responsibilities of this position include, but are not limited to, the following:Prepares reports and makes presentations for Senior Management. Performs cost benefit analysis related to projects and/or programs. Monitors, Researches, documents and presents to management accounting research and conclusions for new and complex transactions and newly issued relevant accounting guidance under GAAP, IFRS, and Statutory basis of accounting. Implements changes in regulatory or management reporting requirements or procedures. Initiates and drives process improvements. Evaluates the plan of action on projects and recommends changes. Participates in pilots, special projects and training programs as requested. Handles multiple projects and daily tasks with minimal supervision. Partners with key business leaders who focus on process improvement activities and strategies. Performs analysis of investment-related transactional and valuation data. Defines and extracts relevant information from investment systems for complex multi-bases reporting needs. Evaluates new/complex investments/transactions to determine and document appropriate accounting treatment under the applicable GAAP, STAT and IFRS accounting guidance. Communicates directly with the company's investment advisors regarding transactions recorded in the investments system. Responsible for accounting for complex investments/transactions (e.g., equity method investments and derivatives). Education and Experience Bachelor’s degree in Accounting/Finance/Economics or related field required. 7+ years of relevant, progressively responsible accounting/financial analysis experience or 3+ years of public accounting experience required. CPA certificate or an MBA preferred. GAAP, IFRS or SEC experience preferred. Insurance industry experience preferred. Oracles EBS experience a plus. Knowledge of investments and related accounting policies and procedures Experience with investment systems, e.g., PAM, preferred. Skills Required Work effectively with multiple departments to resolve issues related to billing, payments, documentation, approvals and Company policies. Strong math and reading skills. Strong written and verbal communication skills. Adaptable to the changing needs of the department. Willing to assume new responsibilities as they arise and replace old routines with improved methods of problem solving. Ability to think creatively and effectively manage time (i.e., prioritize work and handle multiple assignments simultaneously). Ability to work effectively and collaboratively as a member of a team. Ability to communicate with customers at all levels about the company's policies. Highly ethical standards (integrity and confidentiality). Strong work ethic and flexibility to meet established/changing deadlines. Proficient use of Microsoft Word and Outlook. Advanced Microsoft Excel skills. Detail oriented, organized, analytical and thorough with a demonstrated ability to implement cost effective processes and controls. Advanced analytical and problem solving skills. Demonstrated strong ability to process, analyze and extrapolate complex data. Qualifications Skills Behaviors : Motivations : Education Experience Required 3 years: Public accounting experience 7 years: Relevant, progressively responsible accounting/financial analysis experience Preferred GAAP, IFRS or SEC experience Insurance industry experience Experience with investment systems, e.g., PAM Licenses & Certifications
Zenith Insurance Woodland Hills, Los Angeles, CA, USA
Incumbent will perform a variety of accounting, financial analyses and financial reporting functions. Responsibilities also include analyzing trends, expenses, insurance transactions and investments. Incumbent will prepare and deliver financial reports to senior management and business leaders and offer suggestions about resource utilization. Under general supervision, incumbent will perform accounting responsibilities, which require experience and the exercise of independent judgement to determine the best approach to achieve desired outcomes. Thorough knowledge of tasks and responsibilities, incumbent will apply advanced skills to resolve most complex problems independently. The essential functions of this position include, but are not limited to, the performance of a full range of accounting and reporting duties for a highly successful insurance company as follows: Records, classifies, and summarizes accounting transactions requiring knowledge of accounting policies, procedures and systems. Reviews invoices/contracts, verifies their accuracy, and authorizes payments in accordance with established procedures. Assembles documents for computer input, verifying accuracy of itemized charges, account numbers, and total costs. Records general ledger journal entries under GAAP, Statutory and IFRS basis of accounting. Responsible for monthly expense analysis, accruals and variance explanations. Responds to inquiries from various levels of management and external departments. Checks accounting transactions to locate and resolve discrepancies. Reconciles general ledger and bank accounts. Exercises judgment in the processing and resolution of non-routine accounting matters. Applies principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions. Works productively and harmoniously with others on a consistent basis. Responds positively to direction and feedback on performance. Consistently maintains professional and appropriate demeanor. Performs other duties as assigned. Prepares reports for Senior Management. Develops, implements and monitors accounting procedures, internal controls and reports. Assists in preparation of GAAP/IFRS/Statutory financial statements, management reports and disclosures to analysts and regulators. Assists auditors by providing audit schedules and other supporting documents. Performs tests of key information system enhancements. Assists in the development and update of accounting systems, procedures, policies and manuals. Applies a working knowledge of applicable laws and regulations. Seeks out opportunities to assume work from senior members of the department. Participates on pilots, special projects and training programs as requested. Provides general guidance, training, and technical assistance to junior level support personnel. Performs ad-hoc analysis of data and business issues as requested. Prepares Daily Cash reconciliations, weekly Cash Flow Projections and Management Reports, i.e. Holdings Reports and Liquidity Reports. Prepares monthly PAM interface and PAM to GL reconciliations for GAAP, Statutory and IFRS. Responsible for the preparation of Statutory Investment schedules (quarterly and annual), including various rating agency surveys. Performs Quarterly Partnership Reviews and enters partnership transactions in PAM. Prepares Management Review Folder at Quarter End. Education and Experience Requirements Bachelor’s degree in Accounting/Finance/Economics or related field required. 5+ years of relevant, progressively responsible, accounting experience is preferred, but any combination of training/experience that provides advanced accounting knowledge/skills may be considered as qualifying. Pursuit of CPA certificate or an MBA a plus. Thorough understanding of basic accounting concepts. Oracle EBS experience a plus. GAAP or SEC experience preferred. Insurance industry experience preferred. Knowledge of investments and related accounting policies and procedures preferred. Experience with investment systems, e.g., PAM, preferred. Skills Required Work effectively with multiple departments to resolve issues related to billing, payments, documentation, approvals and Company policies. Strong math and reading skills. Strong written and verbal communication skills. Adaptable to the changing needs of the department. Willing to assume new responsibilities as they arise and replace old routines with improved methods of problem solving. Ability to think creatively and effectively manage time (i.e., prioritize work and handle multiple assignments simultaneously). Ability to work effectively and collaboratively as a member of a team. Ability to communicate with customers at all levels about the company's policies. Highly ethical standards (integrity and confidentiality). Strong work ethic and flexibility to meet established/changing deadlines. Proficient use of Microsoft Word and Outlook. Strong Microsoft Excel skills. Strong analytical and problem solving skills. Ability to process, analyze and extrapolate data. Detail oriented, organized, analytical and thorough with a strong desire to implement cost effective processes and controls. Qualifications Skills Behaviors : Motivations : Education Required Bachelors or better. Preferred Masters or better. Experience Preferred Experience with investment systems, e.g., PAM Pursuit of CPA certificate or an MBA Insurance Industry experience 5 years: Relevant, progressively responsible, accounting experience Licenses & Certifications
Zenith Insurance Woodland Hills, Los Angeles, CA, USA
Under broad, general direction will act independently to perform a variety of complex accounting, financial analyses and financial reporting functions. Will work independently, demonstrating advanced knowledge of accounting and data analytics in area of responsibility. Will take ownership for quality results, will exercise judgement to determine the best approach to achieve desired outcomes, will think critically to anticipate and detect issues, will identify, design, and drive system and process improvements, and will utilize advanced analytical skills to the most solve complex accounting and data reporting problems. Responsibilities Essential responsibilities of this position include, but are not limited to, the following:Independently partners with key business leaders who focus on process improvement activities and strategies. Independently prepares reports and makes presentations for Senior Management. Performs cost benefit analysis related to projects and/or programs. Monitors, Researches, documents and presents to management accounting research and conclusions for new and complex transactions and newly issued relevant accounting guidance under GAAP, IFRS, and Statutory basis of accounting. Implements changes in regulatory or management reporting requirements or procedures. Initiates and drives process improvements. Evaluates the plan of action on projects and recommends changes. Participates in pilots, special projects and training programs as requested. Handles multiple projects and daily tasks with minimal supervision. Independently performs analysis of investment-related transactional and valuation data. Defines and extracts relevant information from investment systems for complex multi-bases reporting needs. Independently evaluates new/complex investments/transactions to determine and document appropriate accounting treatment under the applicable GAAP, STAT and IFRS accounting guidance. Communicates directly with the company's investment advisors regarding transactions recorded in the investments system. Responsible for accounting for complex investments/transactions (e.g., equity method investments and derivatives). Education and Experience Bachelor’s degree in Accounting/Finance/Economics or related field required. 10+ years of relevant, progressively responsible accounting experience or 4+ years of public accounting experience required. CPA certificate or an MBA preferred. GAAP, IFRS or SEC experience preferred. Insurance industry experience preferred. Oracles EBS experience a plus. Knowledge of investments and related accounting policies and procedures • Experience with investment systems, e.g., PAM, preferred. Skills Required Work effectively with multiple departments to resolve issues related to billing, payments, documentation, approvals and Company policies. Strong math and reading skills. Strong written and verbal communication skills. Adaptable to the changing needs of the department. Willing to assume new responsibilities as they arise and replace old routines with improved methods of problem solving. Ability to think creatively and effectively manage time (i.e., prioritize work and handle multiple assignments simultaneously). Ability to work effectively and collaboratively as a member of a team. Ability to communicate with customers at all levels about the company's policies. Highly ethical standards (integrity and confidentiality). Strong work ethic and flexibility to meet established/changing deadlines. Proficient use of Microsoft Word and Outlook. Advanced Microsoft Excel skills. Detail oriented, organized, analytical and thorough with a demonstrated ability to implement cost effective processes and controls. Advanced analytical and problem solving skills. Demonstrated advanced ability to process, analyze and extrapolate complex data. Qualifications Skills Behaviors : Motivations : Education Required Bachelors or better. Experience Required 4 years: Public accounting experience 10 years: Relevant, progressively responsible accounting experience Preferred Oracles EBS experience Insurance industry experience GAAP, IFRS or SEC Licenses & Certifications
Zenith Insurance Bakersfield, CA, USA
Territory will cover Bakersfield/Los Angeles area This position is responsible to effectively and efficiently handle property, casualty, or physical damage claims that may consist of high complexity &/or exposure, within the Agribusiness (Ag) Operations. This includes providing exceptional customer service. The essential functions of this position include, but are not limited to, the following:Responsible for the coverage, liability, and damage investigation and determination, reserving, negotiation strategy and resolution, and documentation of claims within a specialty area and authority. This may include handling litigation claims and exposures. Consistently demonstrates technical expertise and customer service excellence, requiring limited supervisory oversight and direction within authority. Works closely with the claims leaders to resolve claims with high complexity & or exposure. Handles claims duties and responsibilities in person as necessary or as directed. Consistently complies with state and federal laws and regulations, company best practices, corporate values, and communications. Embraces ongoing training opportunities and self-development. Evaluates self-performance in accordance with established corporate standards and policies for performance appraisal. Works with defense counsel as necessary to expedite claim resolution, and manage LAE. Strengthen operational performance within a specialty area by recommending claims initiatives, efficient processes and procedures, and delivering exceptional claims service in response to customer needs and industry trends. Applies principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions. Works productively and harmoniously with others on a consistent basis, including Agency partnerships. May assist in the training and development of others. Responds positively to direction and feedback regarding performance. Consistently maintains professional and appropriate demeanor. Performs other duties as assigned. Other Related Duties and Responsibilities Responsible for accurate time-card reporting of all hours worked. This includes overtime hours, if subject to prior notification and approval by management. Responsible for proper use and maintenance of assigned company equipment, including vehicles (if applicable), in accordance with company policy. Education, Skills and Experience Requirements BA/BS degree or equivalent work experience. Minimum 5 years relevant work experience. Strong written and verbal communications, organizational and time management skills. Ability to analyze data and interpret complex claim information or legal issues, reports, or key metrics that impact operational performance and results. Fully competent with MS Office suite of products and pertinent estimating systems. Must have strong knowledge of commercial and farm claim related issues and policy coverage contracts, including DOI claim regulations. Demonstrates appropriate knowledge of the claims legal process, understanding of relevant case law or claim related regulations, technical claims issues, processes, procedures, best practices and strategies. Qualifications Skills Behaviors : Motivations : Education Required Bachelors or better. Experience Required 5 years: Minimum 5 years relevant work experience. Licenses & Certifications
Zenith Insurance San Diego, CA, USA
Under general supervision, performs diverse clerical duties requiring knowledge and understanding of applicable underwriting procedures and policies to support professional staff (prospect entry, policy issuance, endorsements, correspondence with agents and policyholders, multi-state quoting, maintenance of producer files, running management or marketing reports, etc). The essential functions of this position include, but are not limited to, the following:Under limited supervision, relies on experience and exercises independent judgment to determine best approach to achieve desired outcomes. Course of action is often determined by interpreting procedures and policies. May be sought out and/or assigned to provide general guidance, training, and technical assistance to junior level support personnel. May be involved in visits with agents or clients. Effectively identifies problems as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex. Refers complex, unusual problems to Supervisor or Underwriter. Applies skills to resolve complex problems with minimal direction Apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions. Works productively and harmoniously with others on a consistent basis. Responds positively to direction and feedback on performance. Consistently maintain professional and appropriate demeanor. Performs other duties as assigned. Education, Skills and Experience Requirements High school diploma or GED required. 0-3 years of related work experience required. Computer literacy required. Policy systems proficiency preferred. Demonstrated ability to readily learn and apply new information/concepts in area of practice. Qualifications Skills Behaviors : Motivations : Education Experience Licenses & Certifications
Zenith Insurance Fresno, CA, USA
Works closely with executive on a day to day basis, performing a broad range of secretarial and minor administrative duties, primarily relating to support of efforts of department. The essential functions of this position include, but are not limited to, the following:Performs a broad range of secretarial and minor administrative duties, exercising independent judgment and discretion within general procedures established by executive. Organizes; prioritizes work flow. Composes own letters as well as general correspondence from marginal notes or verbal instructions. Compiles regular and special reports, obtaining and selecting data from various sources as required and perform designated tasks to assist department. Receives and screens telephone calls and communicates with producers. Reviews, sorts, and distributes correspondence and reports. Maintains appointment and meeting calendar, performs scheduling functions, makes airline and hotel reservations, and keeps executive informed of commitments. Organizes and maintains office files, manuals, records, and documents. Provides preliminary research on problems or activities as assigned by executive. In performance of function, operates equipment such as PC, typewriter, photocopy machine and calculator. Ability to work effectively and collaboratively as a member of a team. Demonstrates knowledge of assigned work and may possess knowledge of a technical or specialty area. Readily learns and applies new information/concept in area of practice. Applies principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions. Work productively and harmoniously with others on a consistent basis. Respond positively to direction and feedback on performance. Consistently maintain professional and appropriate Performs other duties as assigned. Education, Skills and Experience Requirements High school diploma or equivalent. 2 years secretarial or administrative assistant experience required Strong typing skills required MS Office, specifically Word, Excel and Outlook required Excellent spelling, punctuation and grammar skills required. Strong verbal and written communication skills. Good organizational skills. Specialized skill training/certification/licenses may be required. Qualifications Skills Behaviors : Motivations : Education Required High School or better. Experience Required 2 years: Secretarial or administrative assistant experience required. Licenses & Certifications
Zenith Insurance East Norriton, PA, USA
Responsible for managing the distribution force for an assigned territory. This includes agency prospecting, appointments, relationship management, and termination if necessary. Trains agents on Zenith as a market including our underwriting appetite, capabilities, advantages, products and services. Works with agents to shape the flow of submissions to ensure acceptable hit ratios and an efficient relationship. Manages the sales process on new and renewal business working collaboratively with underwriting and other departments. Supports the company’s pricing and selection disciplines. Actively seeks opportunities for profitable growth and a better customer experience. Monitors the competition. Builds and broadens relationships between Zenith and our agents and policyholders. The essential functions of this position include, but are not limited to, the following: Distribution Management:Role is to manage assigned agents/territory (tactical). Assess assigned territory to uncover opportunities and challenges for profitable growth. Participate in development and execution of regional distribution strategy. Know the assigned territory and ensure the right agency representation through prospecting, appointments and terminations. Develop a territory of agents that can and will position Zenith to write profitable business and has a policyholder base that will appreciate our value proposition. Develop and maintain knowledge of the profile, book, sales approach, capabilities, competition and key players in each appointed agency. Manage the assigned agencies working with marketing leadership and through our agency management process. Develop effective and profitable relationships through business planning, visibility, quality interaction, education, and relationship building. Ensure follow through on commitments made by the agent and Zenith. Ensure appropriate agency administration for assigned territory including contracts, coding, tiering, compensation, and contact information. Sales Leadership:Work with assigned agents to develop a flow of qualified business. Develop and work a pipeline of individual prospects, niches, and books of business. Prequalify submissions. Promote our small business plan. Train agents on our systems, tools, and processes. Manage the sales process working collaboratively with management, the underwriters and other departments to drive the acquisition and retention of desirable business. Ensure that Zenith is positioned as the market of choice with our agents and identified prospects/renewals. Encourage early engagement with targeted new and renewal accounts. Assist our agents in selling the value of our programs and services including joint presentations to policyholders. Help to resolve any customer or service issues that are a barrier to a successful sales outcome. Track agency performance and outcomes and make adjustments as necessary to agency plans to ensure mutually profitable, significant and efficient relationships. Develop competitive intelligence for the local marketplace so we can optimally position our strengths to serve agent and policyholder needs and improve our success ratios. Advance the Zenith Brand Educate assigned agents on Zenith’s products and capabilities and teach them how to effectively sell our brand. Promote the benefits of the Zenith Difference and our value proposition. Work with management to conduct new agency orientations, specific agency training, and joint sales calls. Target next generation producers and agency staff. Promote the Zenith brand through industry, agency, and policyholder/association events. Advance Teamwork, Relationships, and the Customer Experience Seek opportunities to improve the agency/policyholder experience with Zenith including identifying and helping to resolve any roadblocks in service and ease of doing business. Participate in the regional account management process (LAMA) and actively support underwriting and other departments in generating agency cooperation to resolve policyholder issues. Develop deep and productive relationships with our agents, policyholders and targeted associations. Look for opportunities to introduce and facilitate relationship building between our agents/policyholders and key Zenith staff and management. Develop a strong, collaborative relationship with underwriting and the other departments. Apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions. Work productively and harmoniously with others on a consistent basis. Respond positively to direction and feedback on performance. Consistently maintain professional and appropriate demeanor. Perform other duties/projects as assigned. Education, Skills and Experience Requirements Bachelor’s degree or equivalent combination of training or experience required. Minimum 5 years insurance industry experience including experience in the workers compensation product line and basic underwriting knowledge. Excellent communication skills. Ability to present ideas effectively in formal and informal situations; conveying thoughts clearly and concisely. Must be comfortable making public presentations. Maintain an upbeat, positive and enthusiastic attitude daily. Proven sales ability. Team Player. Demonstrated influence management skills. Valid Drivers’ License in good standing. Qualifications Skills Behaviors : Motivations : Education Required Bachelors or better. Experience Required 5 years: Insurance industry experience including experience in the workers compensation product line and basic underwriting knowledge. Licenses & Certifications
Zenith Insurance Orlando, FL, USA
This position works closely with the managers on a day-to-day basis, performing a broad range of administrative and secretarial duties requiring considerable knowledge and understanding of the departmental function and Zenith policies & procedures. Under minimal supervision, is required to make administrative decisions and take action to successfully coordinate departmental activities. The essential functions of this position include, but are not limited to, the following:Manages various processes for department in accordance with established Zenith policy and procedures. Performs a broad range of administrative and advanced secretarial duties, exercising independent judgment and discretion within general procedures established by managers. Transcribes/types memoranda, correspondence and other branch documents from delivering accurate and neat documents in an effective and timely manner. Within agreed upon limitations, makes administrative decisions and takes action on behalf of managers. Maintains appointment and meeting calendar, performs scheduling functions, makes airline and hotel reservations, maintaining an organized and reasonable schedule, and keeps managers informed of commitments. Compiles regular and special reports, obtaining and selecting data from various sources as required. These reports may require a very detail-oriented person and may demand some basic analytical skills. Composes own letters as well as general correspondence from marginal notes or verbal instructions. Provides preliminary research on problems or activities as assigned by managers. Apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions. Work productively and harmoniously with others on a consistent basis. Respond positively to direction and feedback on performance Consistently maintain professional and appropriate demeanor Performs other duties as assigned. Education, Skills and Experience Requirements High school diploma or equivalent. Type 65-80 words per minute. Excellent spelling, punctuation and grammar skills required. Must be able to proficiently produce accurate final documents from auditory transcribing equipment. Strong verbal and written communication skills. Good organizational skills. Heavy PC experience, particularly utilizing a variety of software applications within a Windows environment. 3-5 years secretarial or administrative assistant experience with some experience in the various applicable disciplines preferred. Completion of related college courses preferred. Qualifications Skills Behaviors : Motivations : Education Preferred High School or better. Experience Required 3-5 years: Secretarial or administrative assistant experience with some experience in the various applicable disciplines preferred. Licenses & Certifications
Zenith Insurance Fresno, CA, USA
Investigate, analyze, and determine the extent of company's liability concerning claims and attempt to effect settlement with claimants. Correspond with or interview medical specialists, agents, witnesses, or claimants to compile information. Calculate benefit payments and approve payment of claims within a certain monetary limit. All tasks are to be performed with the goal of demonstrating Zenith’s superior claims handling expertise. The essential functions of this position include, but are not limited to, the following: Under close supervision and guidance responsible for claims management of assigned case load of low complexity and/or low exposure within guidelines of published performance standards. Opens new claims, completes three-point contact, and performs needed investigations to determine compensability as well as possible subrogation or apportionment, according to state and/or Zenith timeframes and guidelines. Sets appropriate reserves according to Zenith timeframes and guidelines. Follows appropriate procedures for system documentation to preserve data integrity. Monitors and maintains accuracy of reserves over the life of the claim; when new information is received re-evaluates and recommends reserves according to Zenith standards. Creates and executes action plans needed to bring case to closure. Completes detailed settlement evaluations and recommends appropriate settlement value, within authority; negotiates claim settlements with injured workers and/or injured workers’ attorneys. Maintains regular contact with injured workers, employers and agents to develop positive relationships and establish credibility. Apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions.Works productively and harmoniously with others on a consistence basis. Respond positively to direction and criticism of performance. Consistently maintain professional and appropriate demeanor. Perform other duties as assigned. Work productively and harmoniously with others on a consistent basis. Education, Skills and Experience Requirements Bachelor’s degree or equivalent combination of training/experience required. Strong verbal and written communication skills with emphasis on telephone communication required. Strong math and reading skills required. Meets all state regulatory standards regarding licensing, continuing education, and other requirements. Qualifications Skills Behaviors : Motivations : Education Required Bachelors or better. Experience Licenses & Certifications