Children's National Health System

433 job(s) at Children's National Health System

Children's National Health System Washington, DC, USA
Description As the nation's children's hospital, the mission of Children's National Medical Center is to excel in Care, Advocacy, Research and Education. We accomplish this through:Providing a quality health care experience for our patients and families. Improving health outcomes for children regionally, nationally, and internationally. Leading the creation of innovative solutions to pediatric health challenges. Position Summary The Software Engineer under the supervision of the PI will design, develop, code, test and debug highly complex new software products or make significant enhancements to existing software. He/She will develop and apply advanced methods, theories and research techniques in the investiagation and solution of complex and advanced software applications and problems. The Sofware Engineer will use statistical/quantitative analysis to improve software quality. He/she will research, design, develop and/or modify enterprise-wide systems and/or applications software. He/she will conduct investigation and tests of considerable complexity and factor emerging technologies and product supportability into design and implementation. Provide input to staff involved in writing and updating technical documentation such as user manuals, system documentation, and training materials. Advise hardware engineer on machine characteristic that affect software systems, such as storage capacity, processing speed, and input/output requirements. The software engineer will also prepare reports on analyses, findings, and project progress, and present results to management and/or customer personnel. He/she will serve as a customer interface to resolve problems and ensure requirments are met on a timely basis. Provide guidance to leadership to less-experienced software developers, and may have supervisory responsibilities. Develop new algorithms and software application/features by working with Marketing customers, internal/external researchers, and engineer and participate in special projects as required. Minimum Education Doctor of Philosophy (Ph.D.) Specific Requirements and Preferences Master's Degree required. Minimum Work Experience 5 years Specific Requirements and Preferences At least 5-7 years of related sofware development experience. Experience coding multi-tier global-ready enterprise systems offered via SaaS of various development processes (SCRUM, Agile, RAD, etc) including specification, documentation and quality assurance. Required Skills/Knowledge Matlab Java Python Ruby on Rails Oracle PL/SQL C/C++ JavaScript jQuery Tomcat Eclipse Subversion Maven Oracle Text PERL UI/UX experience Geospatial application development/integration RESTful service development Functional Accountabilities System Management Develop new algorithms and software appllications/features by working with Marketing customers, internal/external researchers, and engineers. Resolve high complex hardware/software compatibility and interface design considerations. Conduct investigations and tests of considerable complexity. Maintain current knowledge of relevant technology as assigned. System Integration/Implementation Factor emerging technologies and product supportablity into design and implementation Integrate hardware and operating systems software into existing network technologies. Advise hardware engineers on machine characteristics that affect software systems, such as sotrage capacity, processing speed, and input/output requirements. System/Project Planning Prepare report on analyses, findings and project progress and present results to management and/or customer personnel. Serve as customer interface to resolve problems and ensure requirements are met on a timely basis Participate in special projects as required. Problem Solving Provide guidance and work leadership to less-experienced software developers. Serve as technical team or task leader. Organizational Accountabilities (Staff) Organizational Commitment/Identification Partner in the mission and upholds the core principles of the organization Committed to diversity and recognizes value of cultural/ ethnic differences Demonstrate personal and professional integrity Maintain confidentiality at all times Customer Service Anticipate and responds to customer needs; follows up until needs are met Teamwork/Communication Demonstrate collaborative and respectful behavior Partner with all team members to achieve goals Receptive to others' ideas and opinions Performance Improvement/Problem-solving Contribute to a positive work environment Demonstrate flexibility and willingness to change Identify opportunities to improve clinical and administrative processes Make appropriate decisions, using sound judgment Cost Management/Financial Responsibility Use resources efficiently Search for less costly ways of doing things Safety Speak up when team members appear to exhibit unsafe behavior or performance Continuously validate and verify information needed for decision making or documentation Stop in the face of uncertainty and takes time to resolve the situation Demonstrate accurate, clear and timely verbal and written communication Actively promote safety for patients, families, visitors and co-workers Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities Qualifications See Above
Children's National Health System Washington, DC, USA
Description Performs all duties of Patient Services Representative as well as schedule and coordinate workflow of staff, quality control, monitor and provide guidance, provide training and orientation of staff, assist manager in monitoring inventory and ordering supplies. Works independently under minimum supervision. Qualifications Minimum Education High School Diploma or GED Minimum Work Experience 3 Year(s) Specific Requirements and Preferences At least 3-5 years of Medical Office/Business Office experience. Required Skills/Knowledge 1. Basic math skills 2. Basic knowledge of office procedures 3. Basic knowledge of medical terminology 4. Knowledge of patient financials & accounting 5. Knowledge of insurance verification 6. Knowledge of scheduling appointments 7. Excellent communication (written and oral) and customer service skills 8. Ability to follow precise procedures and is detail-oriented 9. Knowledge of Microsoft Office suite 10. Ability to coordinate and coach staff 11. Ability to designate job and manage employee schedule 12. Leadership skills to include proactivity, critical thinking, and problem solving. Required Licenses and Certifications Functional Accountabilities Office Support and Administration Assist Team Lead PSR with inventory and purchase orders. Train and/or provide orientation for staff as directed by the Team Lead PSR or Office Manager. Oversee and report unsafe behavior or performance. Coordinate and manage patient flow between administrative and clinical areas. Identify opportunities to improve administrative processes. Patient Account Maintenance and Responsibilities Review, verify, and update patient account information at every visit as defined in the training manual. Collect appropriate copays, deductibles, and balances. Use credit balances when applicable and documents all financial transactions in the EHR. Resolve complex patient/insurance billing issues. Perform all other patient account duties as assigned. Reception / Customer Service Greet patients and visitors in a prompt, courteous, and helpful manner. Answer phones and handle calls promptly and accordingly. Give and obtain accurate and pertinent information to and from callers. Manage all patient related communications as defined by the PCMH workflow. Patient Processing / Scheduling Ensure complete patient registration by parent/guardian and populates all required registration fields in the EHR. Verify patient insurance eligibility and coverage prior to service. Ensure the schedule is accurate and up to date (Ex: check-in, check-out, and no shows). Oversee and schedules patient appointments accordingly based on the scheduling policy. Assist management with building and maintaining provider scheduling templates while optimizing schedules and maximizing visit capacities and patient flow. Safety Speak up when team members appear to exhibit unsafe behavior or performance Continuously validate and verify information needed for decision making or documentation Stop in the face of uncertainty and takes time to resolve the situation Demonstrate accurate, clear and timely verbal and written communication Actively promote safety for patients, families, visitors and co-workers Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance Organizational Accountabilities (Staff) Teamwork / Participation Attend and assist in meetings as required, and participates in committees as requested. Participate in professional development activities. Organizational Commitment/Identification Partner in the mission and upholds the core principles of the organization Committed to diversity and recognizes value of cultural/ ethnic differences Demonstrate personal and professional integrity Maintain confidentiality at all times Customer Service Anticipate and responds to customer needs; follows up until needs are met Teamwork/Communication Demonstrate collaborative and respectful behavior Partner with all team members to achieve goals Receptive to others’ ideas and opinions Performance Improvement/Problem-solving Contribute to a positive work environment Demonstrate flexibility and willingness to change Identify opportunities to improve clinical and administrative processes Make appropriate decisions, using sound judgment Cost Management/Financial Responsibility Use resources efficiently Search for less costly ways of doing things
Children's National Health System Washington, DC, USA
Description Perform administrative and secretarial responsibilities to support the Directors/Senior Directors/Division Chiefs in a challenging and fast-paced work environment. Perform duties of a responsible and confidential nature. Work under general guidance and some limited supervision. Responsibilities may include communication and coordination with all levels of internal and external customers, receiving and screening calls, correspondence and/or visitors, making travel and meeting arrangements, preparing correspondence, documents and reports. Qualifications Minimum Education High School Diploma or GED Minimum Work Experience 5 years Specific Requirements and Preferences 5+ years related administrative/clerical experience, preferably in a challenging and fast-paced environment. Experience should demonstrate proven ability to analyze and interpret data, prepare complex reports, ensure compliance with policies/procedures, track budgets and timelines, coordinate scheduling of large, multi-disciplinary meetings, and organize files and correspondence. Project coordination experience preferred. Required Skills/Knowledge Familiarity with organizational and departmental structures, policies and practices; Strong oral and written communications skills necessary to interact diplomatically and tactfully with diverse groups of people; Ability to interact with all levels of internal and external customers with highest level of professionalism in a fast paced and confidential environment; Proficiency with MS Office and other computer applications as required; Ability to consider multiple variables to determine proper course of action; Exercise good judgment in handling sensitive and confidential information and situations. Functional Accountabilities Administrative and Secretarial Responsible for scheduling appointments and arranging meetings, conferences and travel. Ensures the executive’s knowledge of schedule 24 hours in advance. May assist in creating meeting agenda and taking minutes. Organizes and maintains files of the executive’s correspondence and records, following up on pending matters with some limited direction and providing feedback in a timely manner. May assist in coordinating the workflow within the executive’s scope of oversight. Initiates follow-up action as needed. Researches information requests under some general guidance and supervision. Under the instruction of the executive, may compile data elements into reports as needed. May perform some Office Managers duties. Communications Serves as a liaison to other executives, assistants, internal and external customers. Communicates and/or coordinates the executive’s instructions and desires with various individuals and/or departments/divisions. Furnishes and obtains information from others as needed. Receives and screens calls, correspondence, and/or visitors for the executive. Answers routine inquiries, and furnishes information, when possible, to save the executive’s time. Office Technology Prepares routine documents (e.g. letters and memos) using MS Word, Excel or PowerPoint. Utilizes various software and/or learns new computer applications to meet unique work needs and improve productivity. May serve as a resource to others on a variety of subjects including office equipment, software applications, and information processing procedures. Project Coordination May Prioritize and coordinate project(s), and follows through on issues in a timely manner. Safety Speak up when team members appear to exhibit unsafe behavior or performance Continuously validate and verify information needed for decision making or documentation Stop in the face of uncertainty and takes time to resolve the situation Demonstrate accurate, clear and timely verbal and written communication Actively promote safety for patients, families, visitors and co-workers Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance Organizational Accountabilities (Staff) Budgeting and Planning May assist in the formulation of budget, business planning, and related planning functions. May assist in tracking the overall budget for the executive by monitoring budget reports and reporting expenditures and allocation of funds and resources on a regular and timely basis. May process invoices, reimbursements and other payments. Organizational Commitment/Identification Partner in the mission and upholds the core principles of the organization Committed to diversity and recognizes value of cultural/ ethnic differences Demonstrate personal and professional integrity Maintain confidentiality at all times Customer Service Anticipate and responds to customer needs; follows up until needs are met Teamwork/Communication Demonstrate collaborative and respectful behavior Partner with all team members to achieve goals Receptive to others’ ideas and opinions Performance Improvement/Problem-solving Contribute to a positive work environment Demonstrate flexibility and willingness to change Identify opportunities to improve clinical and administrative processes Make appropriate decisions, using sound judgment Cost Management/Financial Responsibility Use resources efficiently Search for less costly ways of doing things
Children's National Health System Washington, DC, USA
Description This position reports to the Clinic Operations Manager or Practice Manager. Responsible for ensuring work flow in the clinic. Expected to triage resource issues in clinic and involve supervisor or manager as needed. Aid the department in meeting financial objectives. Provide training and mentoring to other employees within their department as well as other departments. Able to perform all the functions of a COR. Position may be required to float to other clinics or ROCS for coverage. Position geared to support single specialty ambulatory clinic. Next step in career ladder is Team Lead. Qualifications Minimum Education High School Diploma or GED Specific Requirements and Preferences Associates degree or above preferred. Required Skills/Knowledge Broad clinic knowledge and excellent customer service skills. Demonstrated problem solving and critical thinking skills required. Computer knowledge necessary. Microsoft Office experience required (must pass Word and Excel assessment). Complete Ambulatory Services training curriculum and pass all competency assessments, including a mock clinic. The ability to type minimum of 35 words per minute required. Knowledge of medical terminology and CPT-4/ICD-9/ICD-10 coding required. Functional Accountabilities Patient Services 1.Ensure accuracy of scheduling patients using the applicable scheduling system for the department. 2.Complete computer aided, on-line registration screen with parent/guardian via telephone or in person in professional & courteous manner. 3.Collect accurate demographic and insurance information. Update systems as needed in accordance with department standards for registration accuracy. 4.Updates scheduling systems with cancellation and no shows by COB. Reschedule appointment for patients who did not show or for clinic cancellations by providers. Schedule follow up appointments at check out if applicable. Able to open and close schedules as needed. 5.Greet patients and parents courteously. Arrive patient in appropriate system based on department policy. 6.Obtain required consents for department & ensure distribution of compliance related materials (i.e. HIPPA Privacy Notice, Patient Rights). Obtain copy of insurance card and photo ID to be stored in medical record (copy or scan activity required). Ensure applicable insurance company and CNMC HIM department receive copies of appropriate forms/documentation. Complete all documentation in accordance with department policy and procedure. 7.Collect and record co-payments, deposits and payments in full and provide payer with receipt: Responsible for helping department meet 85% of the collection target for the department. 8.Respond to patient portal work lists (i.e. appointment requests, fax queues, email requests, etc. May include messaging center work lists in the future). Information Verification 1.Verify insurance eligibility using applicable eligibility system. Ensure managed care carve outs (lab and radiology carve outs) are adhered to. 2.Notify parents of the need for completed insurance referral form or pre-authorization prior to scheduled/unscheduled appointments. 3.Discuss co-payment, deposits, payment in full, or past due balance collections with parents prior to scheduled appointment in a professional & courteous manner. 4.Counsel parents or refer parent to Financial Information Center (FIC) for establishing payment schedule or method of payment. 5.Verify insurance information is complete prior to procedure and collect and verify pre-authorization/referral information: Goal is to obtain authorizations 5 days in advance of service; Interface with insurance companies as needed; Document activity in “account notes” following standards set by department. 6.Utilize all systems where patient information may be stored (EPRS, SCI, Cerner, IDX, McKesson, etc.) to verify that systems are in synch. Billing Preparation & Daily Reconciliation 1.Reconcile schedules for upcoming clinic session to include ensuring that accounts are set up for billing and services requiring authorization are flagged: Activity should be completed 3-4 days in advance of clinic session; Areas with procedures requiring authorizations work standard may be 5-7 days. 2.Review and print clinic schedules, ensure appropriateness of scheduled appointments and back fill open slots: Activity should be completed 3-4 days in advance of clinic session; Areas with procedures requiring authorizations work standard may be 5-7 days. 3.Verify that families received automated appointment reminder calls and ensures manual confirmations are completed for those that failed the automated messaging: Activity should be completed 3-4 days in advance of clinic session; Areas with procedures requiring authorizations work standard may be 5-7 days. 4.Maintain departmental requirements regarding cash controls and deposits. Reconcile daily cash receipts/collections and submit to manager. 5.Reconcile charge capture against schedules. 6.Ensures that quality registration work queues are addressed timely: Activity should be completed 3-4 days in advance of ancillary session; Work standard may be 5-7 days for areas with procedures requiring authorizations. Performance Improvement, Mentoring and Training 1.Work with manager to reduce registration and authorization denials. 2.Work with manager to research and resolve missing charges. 3.Provide input to manager about registration errors for ongoing training purposes: Monitor & correct registration errors; Monitor QA reports to identify training needs & ensure standards are met. 4.Provide expertise to peers throughout the institution: Train & mentor PAR staff (may conduct training sessions); Provide work flow guidance. Office Support 1.Answer telephone and address caller needs appropriately. Avoid transferring calls for better service to families. Meet department standards relative to ACD policies if applicable. Manage voice mail messages within same business day. 2.Distribute mail. May work returned mail as needed. 3.All staff are responsible for information distributed via e-mail. Staff should check work email a minimum of 3 times daily and respond to inquiries within 24 hours (or next business day). 4.Maintain office files and office supplies at PAR levels. 5.Maintain clean reception area and work space. 6.Other support as needed.
Children's National Health System Washington, DC, USA
Description The Senior Clinical RN (CP&A) will be responsible to plan, assess and implement nursing care based on sound nursing judgements based on patient needs. Provide professional nursing care for physician’s office patients following established standards and practices. Work collaboratively with physicians and staff in delivery of patient care. Continue to expand clinical base of nursing knowledge and skills. Act as Team Lead to administrative and clinical staff, provide oversight, training and guidance. All nursing practice is based on the legal scope of practice, national and specialty nursing standards, Children’s National Policies and Procedures, and in accordance with all applicable laws and regulations. The Professional Model of Care requires registered professional nurses to be responsible and accountable for their own practice. Children’s National supports the development of RN relationships within the community; specifically those relationships associated with the health and well being of the community at large. Qualifications Minimum Education BSN Specific Requirements and Preferences BSN of an approved school of nursing. Minimum Work Experience 10 Year(s) Specific Requirements and Preferences At least 10 years in a clinical setting. At least 3 years in a medical office. Team lead or supervisory experience preferred. Required Skills/Knowledge Basic calculations (addition, subtraction, multiplication and division). Knowledge of examination, diagnostic and treatment room procedures and medical equipment. Human relations skills. Required Licenses and Certifications Licensed Practical Nurse Registered Nurse in District of Columbia Cardio-Pulmonary Resuscitation (CPR) Functional Accountabilities Professional Practice Participate in Shared Leadership. Contribute to Children’s National’s MAGNET Journey. Ensure that nursing practice is based on evidence of best practice. Accountable to participate in the Division of Nursing’s Performance Improvement process (division or unit level). Participate in community activities. Attend required meetings and participate in committees as requested. Patient Assessment Identify patient/family concern or problem, based on data collection and assessment; determine acuity level (i.e., routine, urgent or emergent problem). As appropriate, recommend care for the patient over the phone or in person; document the condition and have it reviewed by a physician; arrange for appropriate medical attention as needed. Patient Services Perform independent clinical assistance with the patient/family, include explaining procedures to the patient/family. Administer prescribed medications and treatments in accordance with physician’s orders (i.e. EKGs, lab work, such as throat cultures, urethral catherization, etc.). Do radiological films, as requested by provider, and ensure that certification requirements are maintained. Perform venipuncture and complete lab paperwork for reference lab; complete any other documentation. Observe, record, and report patient’s condition and reaction to drugs and treatments to physician. Ensure all abnormal results are seen by physicians and notify patient/family of abnormal results, as authorized by physician; monitor abnormal results to ensure that patients are appropriately followed. Intervene with patient flow to ensure patients are seen based on level of acuity; reassign staff as appropriate to ensure smooth patient flow. Quality Control Ensure adequate control of patient charts, including to perform quality control and quality assurance activities as mandated by the managed care insurance companies. Ensure compliance with CLIA, OSHA and other regulatory bodies. Train administrative and clinical staff in clinical care areas and set priorities in clinical care. Recording and Reporting Compile and condense technical and statistical data for reports and records. Organizational Accountabilities (Staff) Organizational Commitment/Identification Partner in the mission and upholds the core principles of the organization Committed to diversity and recognizes value of cultural/ ethnic differences Demonstrate personal and professional integrity Maintain confidentiality at all times Customer Service Anticipate and responds to customer needs; follows up until needs are met Teamwork/Communication Demonstrate collaborative and respectful behavior Partner with all team members to achieve goals Receptive to others’ ideas and opinions Performance Improvement/Problem-solving Contribute to a positive work environment Demonstrate flexibility and willingness to change Identify opportunities to improve clinical and administrative processes Make appropriate decisions, using sound judgment Cost Management/Financial Responsibility Use resources efficiently Search for less costly ways of doing things Safety Speak up when team members appear to exhibit unsafe behavior or performance Continuously validate and verify information needed for decision making or documentation Stop in the face of uncertainty and takes time to resolve the situation Demonstrate accurate, clear and timely verbal and written communication Actively promote safety for patients, families, visitors and co-workers Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance
Children's National Health System Washington, DC, USA
Description Reporting to the Director of Innovation and Technology Commercialization, the Senior Licensing Associate independently manages a docket of technologies and has advanced level skills in technology marketing and licensing. The individual assumes primary responsibility for directly facilitating the technology transfer, development and commercialization of assigned technologies and faculty/departmental clients, assisting faculty and staff with the establishment of new commercialization agreements and business development relationships, supporting the establishment of R&D collaborations with industry partners to advance early stage discoveries, and managing relationships with key stakeholders internal and external the organization to proactively enable technology transfer. The Senior Licensing Associate will provide high quality services including invention receipt and capture, patentability assessment, market outreach (in-depth marketing support strategic and tactical), business development (structuring, drafting and negotiating commercialization agreements) and shall deliver the highest quality of customer service. This position will also manage other functions for the office as assigned in addition to technology licensing. The Senior Licensing Associate may fill in for a Director on an as-needed basis. Candidate must be a US citizen or legal permanent resident of the US. Ability to travel 10-15%. Qualifications Minimum Education and Experience Advanced life science degree (MS) with at least two years of experience related to technology transfer or licensing in a science context. Preferred Education MS in life sciences/MBA; MS in life sciences/JD; or PhD and three years of experience. Specific Requirements and Preferences Experience with intellectual property protection and management, patent prosecution strategy, intellectual property marketing, market assessment and financial analysis, and agreement negotiations Must be a self starter capable of handling a docket of highly technical inventions, managing a complex patent portfolio, and marketing and licensing technology with minimal supervision. Ability to identify and handle inventions in diverse fields outside of area of technical expertise. Strong customer relationship skills, consensus building skills, and the ability to cultivate and maintain professional business partnerships. Demonstrated ability to influence and negotiate with internal constituencies and external business partners. Demonstrated ability to gauge basic business considerations and potential of technologies in a wide variety of scientific fields. Advanced ability to establish priorities, take ownership and leadership of time-sensitive and complex projects from inception to completion, including developing strategy, implementation and execution of tasks. Advanced expertise and knowledge of contract and patent laws, university policies, industry and regulatory requirements. Functional Accountabilities IP Protection & Management 20% Establish and maintain positive relationships with researchers, working with them to identify possible commercial applications of their discoveries, and encouraging them to complete new invention disclosures. Review and evaluate invention disclosures for patentability and licensing potential. Identify commercial product scenarios and their unique features and benefits, including initial review, meeting with inventor(s), identifying industry reviewers, making contact, and sending material. Follow-up, collect, and evaluate information, make recommendations and decisions that have significant impact, and consistently provide necessary notifications within set timelines. Determine an invention’s current stage of development and its future development path. Establish a corresponding IP plan and strategy for the new technology. Patent Prosecution Strategy 20% Review and assess the patentability of new inventions and assist in the decision to file patent applications. Identify and satisfy the potential obligations specified in any associated contracts (including research agreements) or grants. Develop marketing and licensing strategies that maximize technology commercialization potential. Recommend a technology transfer path for new inventions (e.g., patent, waive rights, assign rights to inventors). Oversee the filing and management of patent applications. Manage patent-related activities including selection of attorney, determination of when and where to file patent applications, and management of an inventory of unlicensed cases from a financial perspective. Oversee the multi-year patent prosecution. If the IP plan does not patent the technology, execute a process for disclaiming, waiving, or abandoning/closing the invention disclosure. When IP is co-developed and therefore jointly owned with other institutions, establish a collaborative management agreement with the other institutions that details which institution will take the lead in managing, patenting, marketing, and licensing the IP as well as how revenues and costs will be allocated. IP Marketing & Business Development 20% Build industry relations with companies with the intention of creating collaborations and licensing technology rights, including identifying sources of funding for early stage IP. Engage with companies to determine their needs. Communicate identified needs to faculty to help them understand where their research fits with these identified needs. Perform targeted marketing/sales to companies and qualify potential licensing opportunities. Develop and maintain relations with licensees and monitor progress in licensed product(s) development. Represent the organization and interface with other entrepreneurship programs locally, nationally, and internationally. Facilitate the creation of start-up companies to commercialize CNMC IP, where appropriate Network with all these members of the technology research and commercialization ecosystem in order to establish relationships and rapport that results in research and commercialization. Market Assessment & Financial Analyses 20% Evaluate the market potential of inventions, including market size and dynamics, the market need addressed by the invention, its competitive position and barriers to entering the marketplace. Developing a marketing and licensing strategy for the IP (i.e., exclusive vs non-exclusive, field-of-use demarcations, licensing to start-ups versus established companies, etc.). Develop financial models and projections. Negotiate Agreements 20% Draft and negotiate material transfer agreements and licenses as well as other related contracts, such as option agreements, non-disclosures, stock purchases, and collaboration agreements when appropriate. Work with the legal department to review the agreement and exceptions to the policy. Coordinate any additional review by compliance committees such as COI. Monitor license agreements, ensure compliance with diligence terms, prepare and execute amendments, process terminations, and participate in decisions on whether to pursue litigation. Prepare progress reports as requested. Organizational Accountabilities (Staff) Organizational Commitment/Identification Partner in the mission and upholds the core principles of the organization Committed to diversity and recognizes value of cultural/ ethnic differences Demonstrate personal and professional integrity Maintain confidentiality at all times Customer Service Anticipate and responds to customer needs; follows up until needs are met Teamwork/Communication Demonstrate collaborative and respectful behavior Partner with all team members to achieve goals Receptive to others’ ideas and opinions Performance Improvement/Problem-solving Contribute to a positive work environment Demonstrate flexibility and willingness to change Identify opportunities to improve clinical and administrative processes Make appropriate decisions, using sound judgment Cost Management/Financial Responsibility Use resources efficiently Search for less costly ways of doing things Safety Speak up when team members appear to exhibit unsafe behavior or performance Continuously validate and verify information needed for decision making or documentation Stop in the face of uncertainty and takes time to resolve the situation Demonstrate accurate, clear and timely verbal and written communication Actively promote safety for patients, families, visitors and co-workers Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance
Children's National Health System Washington, DC, USA
Description The SR. Medical Assistant (CP&A) will be responsible to perform a variety of moderately complex patient care and administrative activities to assist provider, patients and staff. Assist in the delivery of primary health care and patient care management; as well as assist with administrative functions such as answering phones, and scheduling patient appointments. Bi-Lingual candidates preferred. Qualifications Minimum Education High School Diploma or GED Specific Requirements and Preferences High School /GED/Graduate from a Medical Assistant Training Program. Minimum Work Experience 3 Year(s) Specific Requirements and Preferences At least 3-5 years in a Medical office setting or 3-5 years in a pediatric medical office setting. Required Skills/Knowledge Basic math calculations. Knowledge of examinations, diagnostic and treatment room procedures. Knowledge of medical equipment and medical terminology. Basic computer skills. Knowledge of insurance verification and patient flow monitoring. Good communication skills (written and oral) and customer service skills. Ability to train and coach staff. Experience with electronic medical records. Required Licenses and Certifications Medical Assistant Training Certificate. Functional Accountabilities Patient Care Prepare patients for examination and treatment; clean exam and treatment rooms before and after patient encounter; instruct patient in complex testing requirements and medical procedures. Review electronic health record for immunizations, labs and consult; administer vaccines, medications and treatments as prescribed by provider. Responsible for the monitoring of Vital Signs and Tracking Changes as necessary. Recognizes urgent patient problems and/or emergencies, and addresses the patient's situation with the MD and/or RN. Organize and maintain medical supplies and equipment. Assist providers with management of patient allergies, medications and history. Administrative Duties Process lab referrals within electronic health records. Answer phone calls and respond to patient requests for lab results, prescriptions, immunization history, etc.; oversee the follow-up process for lab results and instructions per provider. Perform vaccine inventory, vaccine storage and handling of all vaccine products and reports to assigned staff; complete requests for school and medication forms. Provide guidance to other staff members and make recommendations to manager. Serve as a resource for patient related communications as defined by PCMH workflow Act as a communication liaison to other medical assistants and staff; ensure office policy and procedures are being followed Patient Flow Design Manage staff resources and assignments. Train and mentor medical assistant staff. Perform vaccine management as relating to loop ordering and reports; ensure appropriate vaccine storage and monitoring processes are followed; act as emergency (back-up) resource for vaccine storage. Monitor patient flow and make changes to improve productivity. Maintain related patient flow design according to PCMH and Meaningful Use workflow. Quality Control Demonstrate Immunization Protocol Efficiency as required. Recognize his/her limitations, and discuss any complications with the proper professional staff member. Managed Care Implement guidelines regarding HIPPA and OSHA regulations. Participate and Lead workflow process improvements as related to MU and PCMH. Remain knowledgeable of insurances, billing processes, patient care referrals and financial impact. Organizational Accountabilities (Staff) Organizational Commitment/Identification Partner in the mission and upholds the core principles of the organization Committed to diversity and recognizes value of cultural/ ethnic differences Demonstrate personal and professional integrity Maintain confidentiality at all times Customer Service Anticipate and responds to customer needs; follows up until needs are met Teamwork/Communication Demonstrate collaborative and respectful behavior Partner with all team members to achieve goals Receptive to others’ ideas and opinions Performance Improvement/Problem-solving Contribute to a positive work environment Demonstrate flexibility and willingness to change Identify opportunities to improve clinical and administrative processes Make appropriate decisions, using sound judgment Cost Management/Financial Responsibility Use resources efficiently Search for less costly ways of doing things Safety Speak up when team members appear to exhibit unsafe behavior or performance Continuously validate and verify information needed for decision making or documentation Stop in the face of uncertainty and takes time to resolve the situation Demonstrate accurate, clear and timely verbal and written communication Actively promote safety for patients, families, visitors and co-workers Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance
Children's National Health System Washington, DC, USA
Description Bilingual speaking medical assistant, fluent in english and spanish preferred, to work in school base health centers. Qualifications As the nation's children's hospital, the mission of Children's National Medical Center is to excel in Care, Advocacy, Research and Education. We accomplish this through: Providing a quality health care experience for our patients and families. Improving health outcomes for children regionally, nationally, and internationally. Leading the creation of innovative solutions to pediatric health challenges. Responsible for performing a variety of moderately complex patient care and administrative activities to assist providers, patients and staff. Assists in the delivery of primary health care and patient care management, including coordinating patient referrals. High School /GED/Graduate from a Medical Assistant Training Program Medical Assistant Training Certificate 3-5 years in Medical office setting 3-5 years in a pediatric medical office setting. Basic math calculations; knowledge of examinations, diagnostic and treatment room procedures; knowledge of medical equipment and medical terminology; basic computer skills; knowledge of insurance verification and patient flow monitoring; good communication skills (written and oral) and customer service skills; ability to train and coach staff. Experience with electronic medical records. Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.
Children's National Health System Washington, DC, USA
Description Bilingual speaking medical assistant, fluent in english and spanish preferred, to work in school base health centers. Qualifications As the nation's children's hospital, the mission of Children's National Medical Center is to excel in Care, Advocacy, Research and Education. We accomplish this through: Providing a quality health care experience for our patients and families. Improving health outcomes for children regionally, nationally, and internationally. Leading the creation of innovative solutions to pediatric health challenges. Responsible for performing a variety of moderately complex patient care and administrative activities to assist providers, patients and staff. Assists in the delivery of primary health care and patient care management, including coordinating patient referrals. High School /GED/Graduate from a Medical Assistant Training Program Medical Assistant Training Certificate 3-5 years in Medical office setting 3-5 years in a pediatric medical office setting. Basic math calculations; knowledge of examinations, diagnostic and treatment room procedures; knowledge of medical equipment and medical terminology; basic computer skills; knowledge of insurance verification and patient flow monitoring; good communication skills (written and oral) and customer service skills; ability to train and coach staff. Experience with electronic medical records. Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.
Children's National Health System Washington, DC, USA
Description The SR Medical Assistant (CP&A) will be responsible to perform a variety of moderately complex patient care and administrative activities to assist providers, patients and staff. Assist in the delivery of primary health care and patient care management, including coordinating patient referrals. Qualifications Minimum Education High School Diploma or GED Minimum Work Experience 3 years Specific Requirements and Preferences At least 3-5 years in a Medical office setting or 3-5 years in a pediatric medical office setting. Required Skills/Knowledge Basic math calculations. Knowledge of examinations, diagnostic and treatment room procedures. Knowledge of medical equipment and medical terminology. Basic computer skills. Knowledge of insurance verification and patient flow monitoring. Good communication skills (written and oral) and customer service skills. Ability to train and coach staff. Experience with electronic medical records. Functional Accountabilities Patient Care Prepare patients for examination and treatment; clean exam and treatment rooms before and after patient encounter; instruct patient in complex testing requirements and medical procedures. Review electronic health record for immunizations, labs and consult; administer vaccines, medications and treatments as prescribed by provider. Responsible for the monitoring of Vital Signs and Tracking Changes as necessary. Recognizes urgent patient problems and/or emergencies, and addresses the patient's situation with the MD and/or RN. Organize and maintain medical supplies and equipment. Assist providers with management of patient allergies, medications and history. Administrative Duties Process lab referrals within electronic health records. Answer phone calls and respond to patient requests for lab results, prescriptions, immunization history, etc.; oversee the follow-up process for lab results and instructions per provider. Perform vaccine inventory, vaccine storage and handling of all vaccine products and reports to assigned staff; complete requests for school and medication forms. Provide guidance to other staff members and make recommendations to manager. Serve as a resource for patient related communications as defined by PCMH workflow Act as a communication liaison to other medical assistants and staff; ensure office policy and procedures are being followed Patient Flow Design Manage staff resources and assignments. Train and mentor medical assistant staff. Perform vaccine management as relating to loop ordering and reports; ensure appropriate vaccine storage and monitoring processes are followed; act as emergency (back-up) resource for vaccine storage. Monitor patient flow and make changes to improve productivity. Maintain related patient flow design according to PCMH and Meaningful Use workflow. Quality Control Demonstrate Immunization Protocol Efficiency as required. Recognize his/her limitations, and discuss any complications with the proper professional staff member. Managed Care Implement guidelines regarding HIPPA and OSHA regulations. Participate and Lead workflow process improvements as related to MU and PCMH. Remain knowledgeable of insurances, billing processes, patient care referrals and financial impact. Organizational Accountabilities (Staff) Organizational Commitment/Identification Partner in the mission and upholds the core principles of the organization Committed to diversity and recognizes value of cultural/ ethnic differences Demonstrate personal and professional integrity Maintain confidentiality at all times Customer Service Anticipate and responds to customer needs; follows up until needs are met Teamwork/Communication Demonstrate collaborative and respectful behavior Partner with all team members to achieve goals Receptive to others’ ideas and opinions Performance Improvement/Problem-solving Contribute to a positive work environment Demonstrate flexibility and willingness to change Identify opportunities to improve clinical and administrative processes Make appropriate decisions, using sound judgment Cost Management/Financial Responsibility Use resources efficiently Search for less costly ways of doing things Safety Speak up when team members appear to exhibit unsafe behavior or performance Continuously validate and verify information needed for decision making or documentation Stop in the face of uncertainty and takes time to resolve the situation Demonstrate accurate, clear and timely verbal and written communication Actively promote safety for patients, families, visitors and co-workers Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance
Children's National Health System Washington, DC, USA
Description The SR Medical Assistant (CP&A) will be responsible to perform a variety of moderately complex patient care and administrative activities to assist providers, patients and staff. Assist in the delivery of primary health care and patient care management, including coordinating patient referrals. Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities Qualifications Minimum Education High School Diploma or GED Minimum Work Experience 3 years Specific Requirements and Preferences At least 3-5 years in a Medical office setting or 3-5 years in a pediatric medical office setting. Required Skills/Knowledge Basic math calculations. Knowledge of examinations, diagnostic and treatment room procedures. Knowledge of medical equipment and medical terminology. Basic computer skills. Knowledge of insurance verification and patient flow monitoring. Good communication skills (written and oral) and customer service skills. Ability to train and coach staff. Experience with electronic medical records. Functional Accountabilities Patient Care Prepare patients for examination and treatment; clean exam and treatment rooms before and after patient encounter; instruct patient in complex testing requirements and medical procedures. Review electronic health record for immunizations, labs and consult; administer vaccines, medications and treatments as prescribed by provider. Responsible for the monitoring of Vital Signs and Tracking Changes as necessary. Recognizes urgent patient problems and/or emergencies, and addresses the patient's situation with the MD and/or RN. Organize and maintain medical supplies and equipment. Assist providers with management of patient allergies, medications and history. Administrative Duties Process lab referrals within electronic health records. Answer phone calls and respond to patient requests for lab results, prescriptions, immunization history, etc.; oversee the follow-up process for lab results and instructions per provider. Perform vaccine inventory, vaccine storage and handling of all vaccine products and reports to assigned staff; complete requests for school and medication forms. Provide guidance to other staff members and make recommendations to manager. Serve as a resource for patient related communications as defined by PCMH workflow Act as a communication liaison to other medical assistants and staff; ensure office policy and procedures are being followed Patient Flow Design Manage staff resources and assignments. Train and mentor medical assistant staff. Perform vaccine management as relating to loop ordering and reports; ensure appropriate vaccine storage and monitoring processes are followed; act as emergency (back-up) resource for vaccine storage. Monitor patient flow and make changes to improve productivity. Maintain related patient flow design according to PCMH and Meaningful Use workflow. Quality Control Demonstrate Immunization Protocol Efficiency as required. Recognize his/her limitations, and discuss any complications with the proper professional staff member. Managed Care Implement guidelines regarding HIPPA and OSHA regulations. Participate and Lead workflow process improvements as related to MU and PCMH. Remain knowledgeable of insurances, billing processes, patient care referrals and financial impact. Organizational Accountabilities (Staff) Organizational Commitment/Identification Partner in the mission and upholds the core principles of the organization Committed to diversity and recognizes value of cultural/ ethnic differences Demonstrate personal and professional integrity Maintain confidentiality at all times Customer Service Anticipate and responds to customer needs; follows up until needs are met Teamwork/Communication Demonstrate collaborative and respectful behavior Partner with all team members to achieve goals Receptive to others’ ideas and opinions Performance Improvement/Problem-solving Contribute to a positive work environment Demonstrate flexibility and willingness to change Identify opportunities to improve clinical and administrative processes Make appropriate decisions, using sound judgment Cost Management/Financial Responsibility Use resources efficiently Search for less costly ways of doing things Safety Speak up when team members appear to exhibit unsafe behavior or performance Continuously validate and verify information needed for decision making or documentation Stop in the face of uncertainty and takes time to resolve the situation Demonstrate accurate, clear and timely verbal and written communication Actively promote safety for patients, families, visitors and co-workers Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance
Children's National Health System Washington, DC, USA
Description The Space Planner will report to the Director of Facilities Space Planning and will be responsible for overseeing the workspace facility planning and design consistent with the Facilities Master Plan and organizational strategic plans. Will provide space planning support to meet the needs and demands of the growth and expansion of the complex health system and multiple locations. Will analyze and provide reports on space needs and utilization. Responsible for developing organization-wide space utilization standards for clinical, research, and administration space in conjunction with senior management. Analyzes space utilization effectiveness and changing demands for space needs and recommends actions to meet new requirements. Ensures architectual layouts are in compliance with national, state and local building codes and compliance with ADA requirements. Maintains current space allocations for assigned locations. Will work with Facilities/Engineering and Construction teams to coordinate space planning for approved new projects, renovations and modifications. Responsible for overseeing the selection of furniture, fixtures and equipment including carpets, finishes and workstation/furniture needs, signage, artwort and technology. Will assist in providing data for capital and operating budget preparation. Will ensure timely and effective communication with internal and external customers. Will assure projects meet stakeholder expectations and are financially viable before construction is initiated. Will constantly evaluate current and alternative strategies and project plans. Qualifications Minimum Education Bachelor's Degree Specific Requirements and Preferences Bachelor's degree in architectural, facility planning, health care management, business management or related field. Minimum Work Experience 5 Year(s) Specific Requirements and Preferences At least 5 years of progressively responsible facilities space planning experience required. Experience with healthcare facilities space planning and design and renovations/expansions planning preferred Required Skills/Knowledge Knowledge of clinical operations and design and some familiarity with Research operations and animal vivarium is preferred but not required. Knowledge of all applicable legal, regulatory, and policy requirements, including Joint Commission, District of Columbia Department of Health, state, federal and local regulations and guidelines. Knowledge of space utilization and facilities management; skill in analyzing and determining space utilization and facilities inventory. Strong project management and analytical skills and excellent verbal and written communication skills. Working knowledge of job-related computer software applications such as CAD, and including Microsoft Office Project, Excel, Word and PowerPoint programs. Required Licenses and Certifications Functional Accountabilities Space Planning Ensure the workspace facility planning and design is consistent with the Facilities Master Plan and organizational strategic plans Develop organization-wide space utilization standards for clinical, research, and administration space in conjunction with senior management. Analyze and provide reports on space needs and utilization. Analyze space utilization effectiveness and changing demands for space needs. Recommends actions to meet new requirements. Ensure architectual layouts are in compliance with national, state and local building codes and compliance with ADA requirements. Conduct studies, research, and compile data and prepare comprehensive facilities use and feasibility data to be used for campus planning, capital improvement, and long-range planning. Assign or classify space according to pertinent standards or procedures. Project Management Work with Facilities/Engineering and Construction teams to coordinate space planning for approved new projects, renovations and modifications. Create and manage comprehensive space management system to include storage, retrieval, analysis, and reporting of the space management data and facilities inventory. Analyze reports or summaries of new construction, renovation, and various remodeling and impact on space planning, and develops methodologies for space analyses. Identify and resolve facility utilization conflicts between departments. Responsible for overseeing the selection of furniture, fixtures and equipment including carpets, finishes and workstation/furniture needs, signage, artwort and technology Operations Perform administrative functions such as assisting with or coordinating budget preparation, financial report preparation, and monitoring and ensuring compliance to departmental, and organizational policies and procedures. Work with CAD system to ensure coordination for allocation of space to departments. Maintain adherance to policies and processes for the efficient utilization and optimization of workspace; including BOMA Calculations, tracking and analysis of current occupancy metrics Organizational Accountabilities (Staff) Organizational Commitment/Identification Partner in the mission and upholds the core principles of the organization Committed to diversity and recognizes value of cultural/ ethnic differences Demonstrate personal and professional integrity Maintain confidentiality at all times Customer Service Anticipate and responds to customer needs; follows up until needs are met Teamwork/Communication Demonstrate collaborative and respectful behavior Partner with all team members to achieve goals Receptive to others’ ideas and opinions Performance Improvement/Problem-solving Contribute to a positive work environment Demonstrate flexibility and willingness to change Identify opportunities to improve clinical and administrative processes Make appropriate decisions, using sound judgment Cost Management/Financial Responsibility Use resources efficiently Search for less costly ways of doing things Safety Speak up when team members appear to exhibit unsafe behavior or performance Continuously validate and verify information needed for decision making or documentation Stop in the face of uncertainty and takes time to resolve the situation Demonstrate accurate, clear and timely verbal and written communication Actively promote safety for patients, families, visitors and co-workers Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance
Children's National Health System Washington, DC, USA
Description As the nation’s children’s hospital, the mission of Children’s National Medical Center is to excel in Care, Advocacy, Research and Education. We accomplish this through:•Providing a quality health care experience for our patients and families. •Improving health outcomes for children regionally, nationally, and internationally. •Leading the creation of innovative solutions to pediatric health challenges. Position Summary Special Police Officers (SPO's) will provide protective services for the patients, families, staff, and property of Children's National Health System (CNHS). As directed, CNHS SPO's respond to emergency situations while enforcing the established hospital policies and in accordance with the laws of the District of Columbia. Department personnel must maintain a tactful and courteous demeanor in the exercising of duties. Will perform access control using state of the art technology in order to ensure the safety of patients. Will perform security patrols of entire campus to proactively identify risks to the hospital.Frequently works with medical professionals in advancement of patient safety. Minimum Education High School Diploma or GED Specific Requirements and PreferencesCompletion of some college coursework preferred. Minimum Work Experience 2 yearsSpecific Requirements and PreferencesAt least 2 years work experience as a Special Police Officer; experience in a healthcare setting preferred. Candidates with military or law enforcement experience preferred. Required Skills/Knowledge Valid US Driver's license required. Effective oral and written communication skills. Must be able to sit and stand for prolonged periods of time. Must be able to climb stairs in response to emergency situations. Must be able to wear department issued body armor. Must be able to work outdoors if necessary. Ability to handle volatile situations under stressful conditions. Familiarity with Microsoft Office. Must possess excellent customer service skills Specific Requirements and PreferencesKnowledge of the criminal code in Washington, DC. Experience working as an emergency responder (law enforcement, fire/rescue, military). Knowledge of HIPPA rules and restrictions. Required Licenses and Certifications Special Police Officer commission from the Washington DC Metropolitan Police Department Specific Requirements and PreferencesNon-violent crisis intervention training; CPR/First Aid/AED certification; ASP/MED baton certification Functional Accountabilities Safety Perform productive security patrols of the hospital, garage and perimeter; recognize conditions which are or will compromise the security and/or safety of the organization and take immediate action to mitigate; proactively and consistently submit work orders to correct safety/security violation discovered during patrols. Immediately notify supervisors of security/safety-related problems or issues. Take proactive measures to mitigate thefts, disturbances and other criminal incidents. Check to ensure that visitors and staff members are wearing proper identification badges/passes; ensure that visitors are properly identified and proactively address issues with non-compliance with visitors which are observed during patrols; adhere to departmental and hospital policies, procedures and directives as it relates to the management and processing of visitors to the hospital. Adhere to post orders for all fixed and patrol positions. Emergency Response Ensure a timely and appropriate response for emergengy situations. Ensure that the applicable policies, procedures and directives are followed according to the specifics of the emergency situation. Able to effectively de-escalate disruptive behavior. Able to remain in control of emotions and not take acting out behavior exhibited by others personally. Organizational Accountabilities (Staff) Organizational Commitment/Identification Partner in the mission and upholds the core principles of the organization Committed to diversity and recognizes value of cultural/ ethnic differences Demonstrate personal and professional integrity Maintain confidentiality at all times Customer Service Anticipate and responds to customer needs; follows up until needs are met Teamwork/Communication Demonstrate collaborative and respectful behavior Partner with all team members to achieve goals Receptive to others’ ideas and opinions Performance Improvement/Problem-solving Contribute to a positive work environment Demonstrate flexibility and willingness to change Identify opportunities to improve clinical and administrative processes Make appropriate decisions, using sound judgment Cost Management/Financial Responsibility Use resources efficiently Search for less costly ways of doing things Safety Speak up when team members appear to exhibit unsafe behavior or performance Continuously validate and verify information needed for decision making or documentation Stop in the face of uncertainty and takes time to resolve the situation Demonstrate accurate, clear and timely verbal and written communication Actively promote safety for patients, families, visitors and co-workers Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities Qualifications See above.
Children's National Health System Washington, DC, USA
Description The Sr. Administrative Assistant will support the Corporate and Community Giving team of the Foundation, the fundraising arm of Children's National, reporting directly to the Associate Vice-President. Position will assist with meeting scheduling, expense report reconciliations, special events coordination, and entering information in donor database.The Senior Administrative Assistant will perform complex diversity of secretarial and clerical duties under general supervision. Qualifications Minimum Education High School Diploma or GED Specific Requirements and Preferences Associate’s Degree or equivalent is a plus Minimum Work Experience 3 Year(s) Specific Requirements and Preferences At least 3 years of secretarial experience, preferably in a medical office or healthcare environment. Required Skills/Knowledge Ability to type 55 wpm required. Must have expert knowledge of secretarial, office administrative procedures, and knowledge of use and operation of standard office equipment. Advanced software skills are required, as well as Internet research abilities and strong communication skills. Required Licenses and Certifications Functional Accountabilities Communications Manage access to administrator by screening calls and visitors to determine appropriate course of action. Serve as a liaison, with delegated authority, between administrator and subordinate units by relaying instructions and information and following commitments through to completion. Interact and communicate with a strong degree of judgment and discretion. Research, develop and draft letters, memos, or reports to communicate the manager’s decisions, ideas, and agenda. Identify and resolve problems that would not require manager’s direct involvement. Address issues in accordance with priorities, policies, commitments, and program goals of the manager. Office Technology Utilize office equipment and other relevant technology (software and systems) to meet organizational needs. Research information to support conclusions and recommendations (for unusual and novel situations). Establish and maintain paper and electronic files and records for manager. Maintain manager’s calendar, schedules and appointments without prior approval based on knowledge of manager’s responsibilities and issues of importance. Locate and assemble information for various reports, briefings, and conferences. Make travel arrangements. Budget Support Provide support in monitoring and reconciling departmental or program budget, tracks travel and office expenditures. Safety Speak up when team members appear to exhibit unsafe behavior or performance Continuously validate and verify information needed for decision making or documentation Stop in the face of uncertainty and takes time to resolve the situation Demonstrate accurate, clear and timely verbal and written communication Actively promote safety for patients, families, visitors and co-workers Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance Organizational Accountabilities (Staff) Program Knowledge Demonstrate an awareness of the program's operational structure, and manager’s scope of responsibilities; work requires an awareness of specific functions and staff assignments within the organization. Demonstrate working knowledge of policies, procedures, and processes required within the organization. Demonstrate familiarity with rules, regulations, and laws affecting organization. Organizational Commitment/Identification Partner in the mission and upholds the core principles of the organization Committed to diversity and recognizes value of cultural/ ethnic differences Demonstrate personal and professional integrity Maintain confidentiality at all times Customer Service Anticipate and responds to customer needs; follows up until needs are met Teamwork/Communication Demonstrate collaborative and respectful behavior Partner with all team members to achieve goals Receptive to others’ ideas and opinions Performance Improvement/Problem-solving Contribute to a positive work environment Demonstrate flexibility and willingness to change Identify opportunities to improve clinical and administrative processes Make appropriate decisions, using sound judgment Cost Management/Financial Responsibility Use resources efficiently Search for less costly ways of doing things
Children's National Health System Washington, DC, USA
Description The Senior Administrative Assistant will perform complex diversity of secretarial and clerical duties under general supervision. Qualifications Minimum Education High School Diploma or GED Specific Requirements and Preferences Associate’s Degree or equivalent is a plus Minimum Work Experience 3 Year(s) Specific Requirements and Preferences At least 3 years of secretarial experience, preferably in a medical office or healthcare environment. Required Skills/Knowledge Ability to type 55 wpm required. Must have expert knowledge of secretarial, office administrative procedures, and knowledge of use and operation of standard office equipment. Advanced software skills are required, as well as Internet research abilities and strong communication skills. Required Licenses and Certifications Functional Accountabilities Communications Manage access to administrator by screening calls and visitors to determine appropriate course of action. Serve as a liaison, with delegated authority, between administrator and subordinate units by relaying instructions and information and following commitments through to completion. Interact and communicate with a strong degree of judgment and discretion. Research, develop and draft letters, memos, or reports to communicate the manager’s decisions, ideas, and agenda. Identify and resolve problems that would not require manager’s direct involvement. Address issues in accordance with priorities, policies, commitments, and program goals of the manager. Office Technology Utilize office equipment and other relevant technology (software and systems) to meet organizational needs. Research information to support conclusions and recommendations (for unusual and novel situations). Establish and maintain paper and electronic files and records for manager. Maintain manager’s calendar, schedules and appointments without prior approval based on knowledge of manager’s responsibilities and issues of importance. Locate and assemble information for various reports, briefings, and conferences. Make travel arrangements. Budget Support Provide support in monitoring and reconciling departmental or program budget, tracks travel and office expenditures. Safety Speak up when team members appear to exhibit unsafe behavior or performance Continuously validate and verify information needed for decision making or documentation Stop in the face of uncertainty and takes time to resolve the situation Demonstrate accurate, clear and timely verbal and written communication Actively promote safety for patients, families, visitors and co-workers Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance Organizational Accountabilities (Staff) Program Knowledge Demonstrate an awareness of the program's operational structure, and manager’s scope of responsibilities; work requires an awareness of specific functions and staff assignments within the organization. Demonstrate working knowledge of policies, procedures, and processes required within the organization. Demonstrate familiarity with rules, regulations, and laws affecting organization. Organizational Commitment/Identification Partner in the mission and upholds the core principles of the organization Committed to diversity and recognizes value of cultural/ ethnic differences Demonstrate personal and professional integrity Maintain confidentiality at all times Customer Service Anticipate and responds to customer needs; follows up until needs are met Teamwork/Communication Demonstrate collaborative and respectful behavior Partner with all team members to achieve goals Receptive to others’ ideas and opinions Performance Improvement/Problem-solving Contribute to a positive work environment Demonstrate flexibility and willingness to change Identify opportunities to improve clinical and administrative processes Make appropriate decisions, using sound judgment Cost Management/Financial Responsibility Use resources efficiently Search for less costly ways of doing things
Children's National Health System Washington, DC, USA
Description The Senior Administrative Assistant will perform complex diversity of secretarial and clerical duties under general supervision. Qualifications Minimum Education High School Diploma or GED Specific Requirements and Preferences Associate’s Degree or equivalent is a plus Minimum Work Experience 3 Year(s) Specific Requirements and Preferences At least 3 years of secretarial experience, preferably in a medical office or healthcare environment. Required Skills/Knowledge Ability to type 55 wpm required. Must have expert knowledge of secretarial, office administrative procedures, and knowledge of use and operation of standard office equipment. Advanced software skills are required, as well as Internet research abilities and strong communication skills. Required Licenses and Certifications Functional Accountabilities Communications Manage access to administrator by screening calls and visitors to determine appropriate course of action. Serve as a liaison, with delegated authority, between administrator and subordinate units by relaying instructions and information and following commitments through to completion. Interact and communicate with a strong degree of judgment and discretion. Research, develop and draft letters, memos, or reports to communicate the manager’s decisions, ideas, and agenda. Identify and resolve problems that would not require manager’s direct involvement. Address issues in accordance with priorities, policies, commitments, and program goals of the manager. Office Technology Utilize office equipment and other relevant technology (software and systems) to meet organizational needs. Research information to support conclusions and recommendations (for unusual and novel situations). Establish and maintain paper and electronic files and records for manager. Maintain manager’s calendar, schedules and appointments without prior approval based on knowledge of manager’s responsibilities and issues of importance. Locate and assemble information for various reports, briefings, and conferences. Make travel arrangements. Budget Support Provide support in monitoring and reconciling departmental or program budget, tracks travel and office expenditures. Safety Speak up when team members appear to exhibit unsafe behavior or performance Continuously validate and verify information needed for decision making or documentation Stop in the face of uncertainty and takes time to resolve the situation Demonstrate accurate, clear and timely verbal and written communication Actively promote safety for patients, families, visitors and co-workers Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance Organizational Accountabilities (Staff) Program Knowledge Demonstrate an awareness of the program's operational structure, and manager’s scope of responsibilities; work requires an awareness of specific functions and staff assignments within the organization. Demonstrate working knowledge of policies, procedures, and processes required within the organization. Demonstrate familiarity with rules, regulations, and laws affecting organization. Organizational Commitment/Identification Partner in the mission and upholds the core principles of the organization Committed to diversity and recognizes value of cultural/ ethnic differences Demonstrate personal and professional integrity Maintain confidentiality at all times Customer Service Anticipate and responds to customer needs; follows up until needs are met Teamwork/Communication Demonstrate collaborative and respectful behavior Partner with all team members to achieve goals Receptive to others’ ideas and opinions Performance Improvement/Problem-solving Contribute to a positive work environment Demonstrate flexibility and willingness to change Identify opportunities to improve clinical and administrative processes Make appropriate decisions, using sound judgment Cost Management/Financial Responsibility Use resources efficiently Search for less costly ways of doing things
Children's National Health System Washington, DC, USA
Description Reporting to the Director of Planned Giving, the Senior Associate Director will assist in the development of and will execute the strategy of the gift planning program of the Foundation. Working closely with members of the Annual and Major Gift teams, Foundation Leadership, Hospital staff and volunteers, the Senior Associate Director is responsible for development of prospects within all individual gift portfolios as potential planned giving donors, working closely with gift officers to identify opportunities to maximize gifts from their prospects through planned giving options. The Senior Associate Director may have responsibility for marketing and outreach programs to increase the planned giving pipeline including cultivation and stewardship events. The Senior Associate Director maintains a portfolio of planned giving prospects and donors, and is responsible for the cultivation of these prospects from identification to closing and stewardship. The position carries an expectation to raise $2-3 million per year from their portfolio. Qualifications Minimum Education Bachelor's Degree, Master's Degree preferred Minimum Work Experience 8 Year(s) Specific Requirements and Preferences8+ years of progressively responsible professional experience in planned giving, development or related areas. Required Skills/Knowledge Strong relationship building and interpersonal skills with the ability to communicate effectively with donors, volunteers, institutional leaders, faculty and staff. Demonstrated track record in soliciting and closing planned gifts. Thorough knowledge of gift planning vehicles, non-cash gifts and tax codes related to gift and estate planning. High degree of professionalism, compassion, and discretion coupled with an ability to earn the confidence of a wide range of internal and external constituents. Strong computer skills including all Microsoft applications. Proficiency in Raiser’s Edge or other donor database system. Experience with PG Calc, Crescendo or other planned giving software. Outstanding verbal and written skills to effectively communicate with donors, volunteers, institutional leaders, faculty and staff. Poise, initiative, energy and professional confidence is necessary. A high level of professionalism, compassion, creativity and integrity coupled with an ability to earn the confidence of a wide range of internal and external constituents. Demonstrated success building and leading volunteer teams. Skilled in the development and use of performance data and fundraising analytics as it relates to planned giving. Functional Accountabilities Grow Encourage and share new ways of making the right work easier to do Recognize and share incremental improvements in operations Promote the success of organizational and department initiatives by clearly aligning programs to the mission Program Administration Assist the Director in developing and managing a program for the identification, cultivation, solicitation and stewardship of existing and prospective individual planned giving donors. Create and manage new initiatives to increase planned giving support. This may include working directly with the Foundation Communications team to develop effective marketing tools and publications. Adhere to Foundation expectations for the reporting and documentation of fundraising metrics. Fundraising Assist the Director in managing and executing a program of effective stewardship and ongoing communication with planned giving donors and prospects, particularly including the Foundation legacy group, the Guardian Society. Provide a high level of service to internal and external constituent groups including prospects, donors, professional advisors, board members, volunteers and Children's National leadership. Work directly with Foundation gift officers in Annual and Major Gifts to maximize gifts from their portfolios through use of planned giving options in solicitations. Training of Major and Annual Gift officers in methods of identifying planned giving prospects. Manage a portfolio of individual planned giving prospects and participate personally in their solicitation. Conduct at least 100 personal visits and/or significant contacts with planned giving prospects and donors.
Children's National Health System Washington, DC, USA
Description The Sr Data Manager will help oversee the database and data management aspects of the Biostatistical and Study Methodology Division and provide support for the implementation of project specific database design, creation and testing. Responsible to train staff on implementation of data management SOPs and policies. Choose and implement appropriate methods to address research questions by preparing tables, graphs, and results and written interpretation. Work closely with all Coordinating Center staff and study team leadership to accomplish these goals. Qualifications Minimum Education Bachelor's Degree Specific Requirements and Preferences Bachelor's degree in Epidemiology or Biostatistics. Masters Degree in Epidemiology or Biostatistics is preferred. Minimum Work Experience 3 Year(s) Specific Requirements and Preferences At least 3 years plus, demonstrated of data management in FDA regulated clinical studies in human subjects preferred. Demonstrated 5+ yrs experience of data management in FDA regulated clinical studies in human subjects, preferred. Required Skills/Knowledge Knowledge of SAS and other database systems and demonstrates excellent written, verbal, interpersonal and communication skills and excellent organizational skills. Required Licenses and Certifications Functional Accountabilities Database Managemnet Create clinical study databases. Prepare Data management plans. Validate data with checks and query programs. Prepare, update and review Data management documentation. Oversee project specific database design, creation and testing. Oversee the testing of data management system edit/validation checks and discrepancy management activities. Standard Operating Procedures Write SOPs, database templates and forms. Train staff to implement data management SOPs and policies. Clinical Data Analysis Expertise in biostatistics and epidemiology to enable the person to choose appropriate methods to address research questions. Implement chosen methods to ensure underlying assumptions are met. Prepare tables, graphs, results, written interpretation and Descriptions for incorporation into publications, under the direction of a PhD statistician. Organizational Accountabilities (Staff) Organizational Commitment/Identification Partner in the mission and upholds the core principles of the organization Committed to diversity and recognizes value of cultural/ ethnic differences Demonstrate personal and professional integrity Maintain confidentiality at all times Customer Service Anticipate and responds to customer needs; follows up until needs are met Teamwork/Communication Demonstrate collaborative and respectful behavior Partner with all team members to achieve goals Receptive to others’ ideas and opinions Performance Improvement/Problem-solving Contribute to a positive work environment Demonstrate flexibility and willingness to change Identify opportunities to improve clinical and administrative processes Make appropriate decisions, using sound judgment Cost Management/Financial Responsibility Use resources efficiently Search for less costly ways of doing things Safety Speak up when team members appear to exhibit unsafe behavior or performance Continuously validate and verify information needed for decision making or documentation Stop in the face of uncertainty and takes time to resolve the situation Demonstrate accurate, clear and timely verbal and written communication Actively promote safety for patients, families, visitors and co-workers Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance
Children's National Health System Washington, DC, USA
Description The Senior Director of Development, reporting to the Assoicate Vice President, Annual, Major and Planned Giving, will assume the leadership role to design, articulate and implement a comprehensive multi-year fundraising strategy for multiple centers, institutes or programs. Provides strategic leadership, direction and management for each area under his/her supervision. Works closely with center leaders, faculty and foundation leaders to launch creative initiatives capable of attracting significant new funders and build a broad base of support. Assumes responsibility for his/her own fundraising goals and, when necessary, partners with Principle Gifts, Corporate & Community Giving, Planned Giving and any other unit within the Foundation to increase and diversify philanthropic revenue. The position carries an expectation of raising $3-5 million per year for each center in it's responsibility. Manages all philanthropic activities of his/her center, institute or program's board/volunteer leadership and partners with its members to secure major gifts. Leads, inspires, and manages the efforts of any fundraising and administrative staff under direction of the position. Qualifications Minimum Education Bachelor's Degree Minimum Work Experience 12 Required Skills/Knowledge Demonstrated track record of exceptional fundraising activities, including successful identification, cultivation and solicitation of seven to eight figure gifts. Experience in effectively leading fundraising activities in large, complex environments with the ability to generate, plan and execute best-in-class fundraising ideas. Outstanding verbal and written skills to effectively communicate with donors, volunteers, institutional leaders, faculty and staff. Experience in the development and oversight of budgets. Poise, initiative, energy and professional confidence are central to the position. A high level of professionalism, compassion, creativity and integrity coupled with an ability to earn the confidence of a wide range of internal and external constituents will be critical to success. Demonstrated success building and leading volunteer and professional staff teams, leading institution-wide initiatives, and in staffing committees and boards. Experience effectively managing professional fundraising staff. Skilled in the development and use of performance data and fundraising analytics. Functional Accountabilities Grow Look across departments for opportunities to make the organization more effective Recognize and share innovation and improvement Represent the department in organization-wide innovation and improvement efforts Monitor and grow the department’s capacity for change Strategic Direction Design, articulate and implement a comprehensive, multi-year fundraising program or fundraising support strategy for each center, institute or program under the direction of the position. Implement a system of metrics to measure and prove the success of the stratgeis in place including related activites, in conjuntion with any specific fundraising metrics required by the Foundation. Ensure the effective working relationship between center, institute or program leadership, phyisicans and faculty and the Foundation, serving as the primary conduit of communication. Effectivey serve as a Foundation representative at a high level across the institution. Management Promote a culture of high performance and continuous improvement among team members under direction. Coach team members in effective fundraising techniques, creative implementation of strategy and devising sound solutions to problems. Ultimate accountability for the implementation of performance metrics for team members and their success in reaching acceptable performance. Recruit and retain members of the team to support the execution of fundraising strategies. Ensure that team members effectively document activity using Foundation database tools. Final accountability for the development of timely, compelling and accurate fundraising proposals for the areas of responsibility, in conjunction with other Foundation team members. Fundraising Lead the successful identification, cultivation, solicitation and stewardship of existing as well as prospective individual major donors (qualified by gifts of $50,000 and higher) for all areas under management, resulting in $3-5 million raised annually for each center; consistently deliver best-in-class fundraising, ensuring a high level of donor satisfaction Personally manage and grow a portfolio of individual major gift prospects which will include conducting approximately 110 donor visits throught the year. Lead all efforts for the fundraising success of any center, institute, program or initiative as assigned. Appropriately support leadership and volunteers in fundraising as appropriate. Responsible for the maintainance and growth of the pipeline of potential major and principle donors for assigned areas. Provide a high level of service to internal and external constituant groups which may include prospective donors, current donors, board members, hospital leadership and faculty.
Children's National Health System Washington, DC, USA
Description Performs all duties of Patient Services Representative as well as schedule and coordinate workflow of staff, quality control, monitor and provide guidance, provide training and orientation of staff, assist manager in monitoring inventory and ordering supplies. Works independently under minimum supervision. Qualifications Minimum Education High School Diploma or GED Minimum Work Experience 3 Year(s) Specific Requirements and Preferences At least 3-5 years of Medical Office/Business Office experience. Required Skills/Knowledge 1. Basic math skills 2. Basic knowledge of office procedures 3. Basic knowledge of medical terminology 4. Knowledge of patient financials & accounting 5. Knowledge of insurance verification 6. Knowledge of scheduling appointments 7. Excellent communication (written and oral) and customer service skills 8. Ability to follow precise procedures and is detail-oriented 9. Knowledge of Microsoft Office suite 10. Ability to coordinate and coach staff 11. Ability to designate job and manage employee schedule 12. Leadership skills to include proactivity, critical thinking, and problem solving. Required Licenses and Certifications Functional Accountabilities Office Support and Administration Assist Team Lead PSR with inventory and purchase orders. Train and/or provide orientation for staff as directed by the Team Lead PSR or Office Manager. Oversee and report unsafe behavior or performance. Coordinate and manage patient flow between administrative and clinical areas. Identify opportunities to improve administrative processes. Patient Account Maintenance and Responsibilities Review, verify, and update patient account information at every visit as defined in the training manual. Collect appropriate copays, deductibles, and balances. Use credit balances when applicable and documents all financial transactions in the EHR. Resolve complex patient/insurance billing issues. Perform all other patient account duties as assigned. Reception / Customer Service Greet patients and visitors in a prompt, courteous, and helpful manner. Answer phones and handle calls promptly and accordingly. Give and obtain accurate and pertinent information to and from callers. Manage all patient related communications as defined by the PCMH workflow. Patient Processing / Scheduling Ensure complete patient registration by parent/guardian and populates all required registration fields in the EHR. Verify patient insurance eligibility and coverage prior to service. Ensure the schedule is accurate and up to date (Ex: check-in, check-out, and no shows). Oversee and schedules patient appointments accordingly based on the scheduling policy. Assist management with building and maintaining provider scheduling templates while optimizing schedules and maximizing visit capacities and patient flow. Safety Speak up when team members appear to exhibit unsafe behavior or performance Continuously validate and verify information needed for decision making or documentation Stop in the face of uncertainty and takes time to resolve the situation Demonstrate accurate, clear and timely verbal and written communication Actively promote safety for patients, families, visitors and co-workers Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance Organizational Accountabilities (Staff) Teamwork / Participation Attend and assist in meetings as required, and participates in committees as requested. Participate in professional development activities. Organizational Commitment/Identification Partner in the mission and upholds the core principles of the organization Committed to diversity and recognizes value of cultural/ ethnic differences Demonstrate personal and professional integrity Maintain confidentiality at all times Customer Service Anticipate and responds to customer needs; follows up until needs are met Teamwork/Communication Demonstrate collaborative and respectful behavior Partner with all team members to achieve goals Receptive to others’ ideas and opinions Performance Improvement/Problem-solving Contribute to a positive work environment Demonstrate flexibility and willingness to change Identify opportunities to improve clinical and administrative processes Make appropriate decisions, using sound judgment Cost Management/Financial Responsibility Use resources efficiently Search for less costly ways of doing things