CDW

258 job(s) at CDW

CDW Washington, DC, USA
Description Manage contract(s) for a particular vertical or verticals within CDW Sales Key Areas of Responsibility Provide program management support for special contract vehicles to ensure compliance, minimize risk, and maximize contract revenue and profitability. Responsible for a full range of contracts which face customers and/or partners (E.g., Master Purchase Agreements, Subcontractor Agreements, Teaming Agreements, Referral Agreements, and others. Initiate and respond to requests for contract changes, product substitutions and/or technical refreshments. Draft appropriate amendments and other contract documents throughout the contract life-cycle. Monitor delivery and other key elements of CDW and subcontractor performance while coordinating with other CDW departments to ensure that contract requirements are satisfied. Develop and manage technology improvement strategies while maintaining backward compatibility with user-installed base. Ensure CDW is compliant with all applicable laws, regulations and provisions. Negotiate with clients and suppliers to achieve best possible terms for CDW. Identify and record key contract components within a specialized database, update database as changes occur, and communicate said changes within the company. Facilitate preliminary dispute resolution and coordinate with the CDW Legal department as necessary, to maintain customer satisfaction and bring prompt closure to certain contract disputes. Responsibilities Make recommendations regarding the pursuit and discontinuance of transactional and contractual relationships, including associated subcontracts and prime contracts, and manage and terminates them, as necessary. If applicable, supervise, coach and develop one or more coworkers supporting the portfolio of contracts. Review prepared reports, provide assignment and instruction for daily activities. Provide direction and review of technical solutions of projects while assisting in the development of project plans, staffing plans, and management plans. Position Description Ensure price and supply agreements are in place from award through completion. Review order configuration and resolve issues. Prepare contract deliverable reports, keeps abreast of contractual terms and conditions while assisting in the preparation of contract modifications for price reductions, additions, discontinuances and replacements of product, as well as version changes. Provide consultation, direction, and motivation to other coworkers; is a team leader. The information in this position description is intended to convey information about the key responsibilities and requirements of the position. It is not an exhaustive list of the skills, efforts, duties, responsibilities or working conditions associated with the opportunity. Responsibilities are subject to change.Qualifications Minimum Qualifications Bachelor’s degree or equivalent work experience 3 years of experience managing and negotiating multiple contracts, preferably in IT or comparable industry Previous experience developing pricing programs for large enterprise clients Other Required Qualifications Proficient in MS Excel, Word and Outlook Clear, effective communication skills (verbal and written) Possesses strong problem solving and project management skills Possess understanding of contract processes, requirements and practices applicable to the sector supported Contract experience or relevant CDW customer-related experience Capable of mollifying tense situations Capable of extracting and analyzing contract data, and determining best tactics to enhance margins within contracts Preferred Qualifications 5 years of experience managing or negotiating contracts, preferably in the IT Federal industry with for NASA SEWP Certified by a recognized contract management association Proficient in MS Access and other Databases Knowledge of CDW Business Systems Previous management or supervisory experience Previous experience managing deliverables related to pricing and/or contract language provisioning to align with pricing programs
CDW Lincolnshire, IL, USA
Description The Category Manager manages a team that focuses on the pre-determined product categories assigned. This role drives profitability and revenue through the integration and development of programs for product and partners within the CDW portfolio. The incumbent evaluates, creates, executes and measures opportunities around the CDW product and partner mix. The Category Manager is responsible for all areas of partner management and partner investment including COOP, VIR and financial programs. This role aligns CDW and assigned partners’ marketing plans, along with owns, manages, and develops all assigned key partner relationships, and works closely with segment and sales leaders to develop customer segment focus strategies. Key Areas of Responsibility Provide leadership to coworkers through coaching, feedback, development goals, and performance management Own and maximize PCM – Partner Controllable Margin Establish pricing strategies, monitors competitive activity, oversees product information and identifies customer needs Responsible for the creation of customer offers Oversee the development of marketing plans for their product portfolio Responsible for maximizing revenue, profit and vendor co-op for specific product category(s) through planning and marketing Manage and interface with partners to develop or enhance the marketing of product(s) or product line(s) Lead and direct merchandising activities Assess and understand competitive landscape and adjust direction as needed Manage SKUs per product categories Identify emerging technologies and industry trends within the category and adjust the plan accordingly Act as an escalation point and liaison between the vendor and CDW Engage with Purchasing to help forecast sales, assist with promotional buy in opportunities with partners and communicate shifts in market pricing to help with buying decisionsResponsibilities Approve content for respective manufacturer ads Create and maintain an annual business plan Lead efforts to increase customer and account manager penetration for their category(s) Up to 20% travelQualifications Minimum Qualifications Bachelor’s Degree in Business, Information Technology, Marketing or related field 5 years of product management, marketing, supply chain, or product management vendor finance experience Prior experience coaching or mentoring othersOther Required Qualifications Proven track record in product management/marketing a product line(s) Strong cross-functional team skills Strong strategic and executional leader Demonstrated financial and analytical skills Excellent verbal and written communication skills with the ability to effectively interact with stakeholders at all levels History of building and maintaining relationships Strong conflict resolution skills with the ability to be persuasive The ability to multitask effectively and see projects through from inception to completion Proficient in Microsoft Office applications Demonstrated ability to master a product portfolio.Preferred Qualifications Previous experience managing others 7 years of product management, marketing, supply chain, or product management vendor finance experience MBA Experience in Business to Business marketplace
CDW Chicago, IL, USA
Description The Category Manager manages a team that focuses on the pre-determined product categories assigned. This role drives profitability and revenue through the integration and development of programs for product and partners within the CDW portfolio. The incumbent evaluates, creates, executes and measures opportunities around the CDW product and partner mix. The Category Manager is responsible for all areas of partner management and partner investment including COOP, VIR and financial programs. This role aligns CDW and assigned partners’ marketing plans, along with owns, manages, and develops all assigned key partner relationships, and works closely with segment and sales leaders to develop customer segment focus strategies. Key Areas of Responsibility Provide leadership to coworkers through coaching, feedback, development goals, and performance management Own and maximize PCM – Partner Controllable Margin Establish pricing strategies, monitors competitive activity, oversees product information and identifies customer needs Responsible for the creation of customer offers Oversee the development of marketing plans for their product portfolio Responsible for maximizing revenue, profit and vendor co-op for specific product category(s) through planning and marketing Manage and interface with partners to develop or enhance the marketing of product(s) or product line(s) Lead and direct merchandising activities Assess and understand competitive landscape and adjust direction as needed Manage SKUs per product categories Identify emerging technologies and industry trends within the category and adjust the plan accordingly Act as an escalation point and liaison between the vendor and CDW Engage with Purchasing to help forecast sales, assist with promotional buy in opportunities with partners and communicate shifts in market pricing to help with buying decisionsResponsibilities Approve content for respective manufacturer ads Create and maintain an annual business plan Lead efforts to increase customer and account manager penetration for their category(s) Up to 20% travelQualifications Minimum Qualifications Bachelor’s Degree in Business, Information Technology, Marketing or related field 5 years of product management, marketing, supply chain, or product management vendor finance experience Prior experience coaching or mentoring othersOther Required Qualifications Proven track record in product management/marketing a product line(s) Strong cross-functional team skills Strong strategic and executional leader Demonstrated financial and analytical skills Excellent verbal and written communication skills with the ability to effectively interact with stakeholders at all levels History of building and maintaining relationships Strong conflict resolution skills with the ability to be persuasive The ability to multitask effectively and see projects through from inception to completion Proficient in Microsoft Office applications Demonstrated ability to master a product portfolio.Preferred Qualifications Previous experience managing others 7 years of product management, marketing, supply chain, or product management vendor finance experience MBA Experience in Business to Business marketplace
CDW
Description The Information Risk Management Analyst position is responsible for supporting IT and information management risks relating to CDW information and information systems. This position assists Information Risk Management (IRM) managers to ensure required audit and regulatory controls and processes relevant to CDW information and information systems are adequately designed, implemented and performed. Additionally, this position will assist IRM managers with executing information management programs and processes to minimize risks to an acceptable level. Key Areas of Responsibility Assist in coordinating efforts to ensure IT controls are appropriately executed resulting in Sarbanes-Oxley (SOX) and Business Process Assurance (BPA) compliance. Support remediation of PCI DSS, SOX and all other regulatory observations identified and reported by BPA or external auditors. Research and provide recommendations for improving the effectiveness and efficiency of IT and information risk and compliance activities. Gather data to prepare IT risk and information management metrics and reporting. Serve as IT liaison to BPA or external auditors by prescreening requests and responses for completeness and accuracy. Perform tasks associated with Information Security policies and procedures development and updates. Participate in IT control monitoring programs to ensure IT compliance-related risks are managed to the level of acceptable risk. Support the development of IT knowledge repository for IT risk and compliance-related materials and resources including IT controls, policies, procedures and standards. Perform basic information management operations in accordance with established information management procedures. Respond to Coworker information management questions or escalate appropriately. Assist with the preservation and collection of Business Records under Legal Hold. Contribute to the development of the information management programs and awareness campaigns. Help coordinate and execute annual record clean-up days. Responsibilities Gain understanding of business processes, business control processes, risk management, IT controls and related standards. Achieve understanding of complex business and information technology management processes. Develop understanding around established Information Management procedures. Identify internal controls which mitigate risks and related opportunities for internal control improvement. Conduct analysis and research to understand the broader risk impact of current decisions. Use technology-based tools or methodologies to review, design and/or implement processes and internal controls. Communicate appropriately to all levels across the organization both verbally and in writing. Provide timely status updates on progress to manager. Draft communications appropriately for Information Management tasks. Qualifications Minimum Qualifications Bachelor’s degree or equivalent experience in Risk Management, Information Technology, Information Management, Records Management or Auditing Other Required Qualifications Knowledge and understanding of information risk concepts and principles as a means of relating business needs to controls Ability to collaborate and interact directly with IT coworkers and other personnel across the business and build strong relationships at all levels Good analytical, conceptual and problem-solving skills Excellent technical writing skills with strong attention to detail Effective communication (verbal and written), interpersonal and presentation skills Ability to create high quality deliverables with limited supervision Strong organizational and time management skills to prioritize and assist in the execution of tasks in a high-pressure environment Proficiency with Microsoft Office applications such as Excel, Word, PowerPoint, Visio, etc. and ability to learn new tools and technologies relevant to the position Preferred Qualifications Knowledge of PCI, SOX IT General Controls, HIPAA or other regulatory standards Understanding of Enterprise Risk Management, IT Risks and/or Information Management Experience researching, supporting and facilitating development of Information Security policies, procedures, standards and guidelines Knowledge of application / system architecture, including the system development lifecycle CISA, CISSP, ISA, PCIP, IGP or CRM designation Responsive and alert to new learning and research concepts, ideas, and technologies
CDW Chicago, IL, USA
Description The Sr Program Manager oversees the coordination and administration of all aspects of an ongoing program including planning, organizing, leading and controlling program activities while delivering a superior customer experience. Key Areas of Responsibility The Sr. Program Manager performs a wide range of duties including some or all of the following: Planning the Program Plan the delivery of the overall program and its activities in alignment with the organization’s strategy and priorities Develop new initiatives to support the strategic direction of the organization Create and implement long-term goals and objectives to achieve the successful outcome of the program Develop an annual budget and operating plan to support the program Develop a program evaluation framework to assess the strengths of the program and to identify areas for improvement Organizing the Program Ensure that program activities operate within the policies and procedures of the organization and comply with all relevant legislation and professional standards. Develop forms and records to document program activities. Oversee the collection and maintenance of records on the clients of the program for statistical purposes according to the confidentiality/privacy policy of the organization. Leading the Program Ensure all staff members receive orientation and appropriate training. Communicate with clients and other stakeholders to gain community support for the program and to solicit input to improve the program. Liaise with other managers and partners to ensure the effective and efficient program delivery. Coordinate the delivery of services among different program activities to increase effectiveness and efficiency. Controlling the Program Write reports on the program for management and key stakeholders Ensure that the program operates within the approved budget Monitor and approve all budgeted program expenditures Manage all project funds according to established accounting policies and procedures Ensure that all financial records for the program are up to date Identify and evaluate the risks associated with program activities and take appropriate action to control the risks Monitor the program activities on a regular basis and recommend changes to enhance the program, as appropriate Responsibilities by Sub-Function Marketing Delivery Social Media Accountable for the strategic development, execution and on-going stewardship of social media programs focused on building brand awareness, driving community advocacy, and delivering an optimal online customer experience. Accountable for final quality assurance audits of social media tactics. Review informative and compelling social media posts. Work with Integrated Planning team to develop social media programs that have a clearly defined strategy that aligns with CDW’s overall and campaign goals. Works closely with key stakeholders ensuring measurement plans are in place and that appropriate content is leveraged. Responsible for generating awareness or producing leads via social mediums (e.g., driving calls to inbound call centers). Researches and analyzes consumer behavior information to determine trends and identify opportunities for growth. Qualifications Minimum Qualifications Bachelor’s degree 5 years of Sales and/or Marketing experience to include 2 years of experience in eCommerce environments and digital marketing tools. Other Required Qualifications Proven program management experience, driving initiatives from conception through completion. Demonstrated ability to build and maintain strong working relationships with a track record of successfully influencing stakeholders. Excellent written and verbal communications with the ability to effectively interact with all stakeholders, including senior leadership. History of providing outstanding customer service to stakeholders. Strong analytical skills and attention to detail. Ability to take initiative and creatively problem solve Understanding/appreciation for maintaining confidentiality Record of successful organizational skills Experience in developing or utilizing strategic sales campaigns Demonstrated ability to analyze data and conduct primary research Ability to multitask and adapt to a fast changing environment Knowledge of technology product offerings and solutions Proficient with Microsoft Office; Excel, Word, Outlook, and PowerPoint Preferred Qualifications MBA or graduate degree 7 years Sales or Marketing experience or Project Management experience in Technology industry Experience in working with sales organizations Experience managing customer events and trade shows Technology market knowledge and working experience Proficient with reporting and analytics applications (Cognos and ProClarity)
CDW Vernon Hills, IL, USA
Description Role Overview The Customer Relations Quality Analyst will support the coworkers and management team of customer facing departments to help ensure internal and external quality standards are met. The Quality Analyst will analyze information and provide quality trends and feedback to respective management to address skill gaps, individual coworker opportunities, and suggest process improvement initiatives. Additionally, through quality monitoring, this role will continually review department resources to ensure enough documentation exists to support the initiatives around First Touch Resolution. This role involves coaching coworkers on improving their quality through coaching sessions and training refreshers. This role ensures external quality is addressed by responding to customer letters and Social Media. This involves tracking these customer interactions to maximize opportunity for customer win-back and retention. Additionally, this role drive company wide quality standards so that CDW is seen as the Industry Leader in Customer Service. Key Areas of Responsibility Evaluate quality on customer facing transactions including, but not limited to, calls, cases, incidents, returns, emails and online chats for all areas. Perform skill gap trending analysis and provide feedback for department and role specific areas. Conduct monthly coaching sessions with coworkers to improve their areas of opportunity and reinforce positive behaviors. Respond and track all customer complaints including, but not limited to, letters, surveys, social media complaints and customer loyalty surveys. Responsibilities Deliver summary of feedback, communicate progress and resolutions, and analyze quality trends and deliver feedback to any assigned management teams. Contribute to department resources by developing manuals and curriculum for on-boarding new coworkers, as well we creating new resources to help the team support their customers. Assist coworkers and management as needed or in periods of high volume. Participate in process improvement initiatives that drive a solid balance of productivity and providing positive “one touch” experiences for our customers. Qualifications Qualifications Minimum Qualifications § High school diploma or equivalent. § 2 years customer service experience. § Previous coaching/training in a corporate environment Other Required Qualifications § Excellent verbal and written communication skills with the ability to effectively interact with and present to all stakeholders. § Demonstrated ability to appropriately deliver both positive and constructive feedback to others. § History of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines. § Track record of working independently with little direction. § Strong organizational and time management skills. § Demonstrated ability to quickly learn new applications and processes and put them into practical use. § Possess creative problem solving skills and take responsibility to resolve customer situation Preferred Qualifications § Bachelor’s degree. § Call Center experience. § Quality Assurance experience.
CDW Madison, WI, USA
Description The Service Contract Specialist serves as a project manager of the services contracting process, by reviewing and verifying the business and legal aspects of Statements of Work (SOWs) and other contracts for risk, compliance, scope and other components. They work closely with stakeholders in business units within CDW to obtain appropriate input and approvals; they also interact with third-party service providers to obtain project scope, pricing and other details and to advise them of compliance and risk information. As a business leader, they provide training, guidance, and overall knowledge transfer to the CDW sales teams with respect to the contracting of services. Key Areas of Responsibility Draft, review, negotiate, and edit SOWs and other contract documents, with special attention to potential legal and business risk factors for the company; addressing those as needed to minimize and mitigate this risk. Provide guidance by customizing, rewriting or editing written SOW content, submitted by stakeholders, to fit the specific project at hand. Adapt such language to address new circumstances and/or to avoid potential problems that might arise in performance of the subject service project addressed in the SOW. Ensure all appropriate approvals are obtained and issues are addressed by coordinating stakeholder input from CDW, partner, and end-user customer. Identify the correct stakeholder(s) when needed, and coach them on the issues and possible solutions. Organize communications between all parties, maintaining an unobstructed information stream and workflow while preventing inappropriate disclosure of sensitive information. Maintain all SOW records and documentation in the appropriate content/document management systems, ensuring that all legal documents are correctly archived. Identify gaps in standard template language required for company-wide use. Create said language templates and submit for approval as needed. Document business and review processes and policies, developing detailed instructions and guidance for various service contracts so that CDW policy is consistent, clear, and offers the optimum risk/reward ratio. Provide input on current workflow processes and procedures to continually improve the existing business model for maximum efficiency. Assist in updating department playbooks and wiki resources with these improved processes. Oversee created contracts with all parties from draft through to execution. Create customer- and provider-facing documents by analyzing submitted written scope for compliance, comprehensiveness, and feasibility. Review and migrate content from third parties into CDW formats and templates, while ensuring accurate and complete flow-down of required terms and conditions. Conduct initial negotiations with customers and service providers on behalf of CDW. Serve as liaison to all stakeholders by assisting with process issues, training, and developing tools and language to capture important components of agreements and transactions. Ensure that SOW services sales entered through CDW sales ordering tools such as the AS400 are associated with the appropriate Master or “one-off” base contract vehicle. Work with stakeholders to ensure that purchase orders can readily be sent to partners and that invoicing is on time and accurate. Responsibilities Provide effective communication to key stakeholders, assist stakeholders in expressing their needs, and manage information flow. Oversee contracting process. Provide guidance and coordination for all stakeholders. Maintain high levels of customer satisfaction via fast, accurate, and professional contract creation. Drive sales by demonstrating subject matter expertise across the entire services contracting business unit. Assist sales teams by advising on contract SOWs, terms and conditions and related content areas to help effectively drive incremental revenues in high-margin services sales. Mitigate the risk of service sales by spotting potential legal, business, and compliance issues via a professionally written contract vehicle. Build strong relationships with key coworkers and outside personnel. Provide services contract training to sales, services teams, and management. Address other issues, as they arise, related to SOWs and services contracting. Perform various administrative, support, auditing, project-related and other work, assigned on an as needed basis Qualifications Minimum Qualifications Bachelor’s Degree. 2 years contracts-related and/or editorial experience Other Required Qualifications Strong analytical skills with ability to recognize both business and legal risks and opportunities Ability to perform independently at a high level with minimal oversight Excellent oral and written communications skills Ability to multi-task, to perform well under tight time constraints, to meet hard deadlines, and to respond quickly to emergent issues with poise and composure A diplomatic and professional approach to business contacts Proficiency with PC; command of MS Word, Excel, Adobe Acrobat, and Outlook. Ability to maintain concentrated focus on details to spot even the most minor discrepancies and anomalies in contract documentation and scope statements. Preferred Qualifications 3 years of experience in the field of professional services or other applicable information technology practice areas. Background and relevant experience working directly in editing, journalism, technical writing, contract drafting, law, and/or information technology. Experience with contract management software or other contract management workflow tools, such as Sharepoint and Emptoris.
CDW
Description Role Overview The Senior Field Solution Architect (FSA) role focuses on pre-sales solution design. This role is responsible for working with internal and external sales teams to plan and organize sales strategies. The incumbent analyzes the sales environment including customer expectations, competitive environment as well as the customer's technical environment and define actions to be performed in the sales cycle timeframe. This role will be responsible for architecting Azure infrastructure solutions for our customers. The primary area of concentration for this role will be Azure IaaS. The Senior FSA develops and maintains strategic relationships with Sales Management of the teams they support and seen as a trusted advisor to grow business. The Senior FSA is expected to be subject matter expert in multiple families of solutions. The incumbent in this role operates independently using standard approaches, existing tools, templates, and resources; shares knowledge and information that may benefit the team. Key Areas of Responsibility Technology Leadership Is able to plan, design and architect Azure IaaS based solutions for our customers. Is a passionate learner who demonstrates continuous learning by proactively expanding technical depth in products, solutions, and services. If pertinent, achieves certifications in advanced technologies for CDW's Partner Certification Requirements. Operates with the perspective and insight that business needs, not just technology, establish the limits on what can be achieved. Designs technical solutions using standard approaches, considering the customer’s infrastructure limitations and opportunities; analyzes, interprets, and presents assessment results. Determines and defines services that complement and/or round out proposed hardware and software engagements, estimates required engineer effort. Uses team tools, templates, resources, and processes for maximum efficiency, productivity, consistency, and high quality execution. Provides feedback to technology leaders where opportunities exist to improve offerings, design, and delivery execution. Conducts technology/solutions training for CDW audiences (e.g., Sales, Inside Solution Architects), using developed material. Contributes to the team’s knowledge base and readily shares knowledge with other FSAs, Inside Solution Architects, and Sales. Assists new team members by answering questions and sharing expertise on the tools of the job. Assists new hires by answering questions and sharing information. Sales Follows up on implemented solutions and identifies new opportunities that complement the work that was completed. Researches and reviews customer profile information; applies knowledge of the vertical to develop customer intimacy prior to sales calls and/or strategy sessions. Assists customer in understanding their equipment maintenance contracts, upgrade needs, and renewals; analyses the most cost-effective approach for the customer (e.g., renew the contract or purchase new equipment and contract.) Uses various tools to calculate the Total Cost of Ownership and/or Return on Investment and explains to customers and Sales the business value of a solution and its benefits. Articulates to customers the Practice’s value proposition; articulates audience-centric version of the value proposition to customers, account managers, and partners and uses it to generate additional revenue opportunities for CDW. Guides (compares and contrasts) customers in their decision making within CDW Tier 1 Partners Technologies/Solutions (EMC vs. NetApp, EMC vs. IBM); influences, guides and partners with customers to develop their IT strategy. Plans and executes events in territory by replicating plans from other successful events; secures funding to support CDW customer events; drives attendance to sponsored events. Leads business-focused technology solution presentations at CDW, Customer, and Partner events and meetings in your territory. Uses technology assessments and demos as a sales tool for furthering sales opportunities; identifies cross sell-and/or up-sell opportunities for an engagement, equips/assists FSAs and Sales to pursue it. Collaborates with Partners, Inside Solution Architects (ISA) and Account Executives (AE) to drive mapped opportunities; fine tunes strategies and approaches to achieve greater sales results. Operates in a regular cadence with multiple partners to educate, plan, and execute on joint strategies in collaboration with multiple stakeholders (ISA, AE, Sales Managers, Field Sales); understands partner alignment in geography and leads customer opportunity mapping exercises; coordinates on-site partner visits. Develops a detailed and ambitious Territory Plan in collaboration with Partners, AEs, and ISAs and uses it to manage their business. Understands profit margin and how to increase profitability; works cooperatively with field sales to ensure healthy profitability. Leverages and maximizes partner pricing, partner registration programs, incentive programs, and special pricing, to win business and ensure healthy profitability, provides input on pricing to Account Managers, Field Sales, FSAs, and Partners to increase margin and deal size and position CDW for future opportunities; negotiates pricing with Partners. Produces marketing-type documents and materials (e.g., presentation) to customer in territory. Sales Support Responds to questions about partner registrations, associated registration issues, and customer engagement history. Prioritizes time spent on opportunities based on potential return on investment. Produces Bills of Materials, including product maintenance; writes Statements of Work (including work estimates), RFPs, RFIs, and proposal content. Maintains pre-sales pipeline data, develops plans, and takes actions to move opportunities to closure. Qualifications Qualifications Bachelor’s Degree or equivalent experience Four-year minimum technical pre-sales or technical architecting experience including Azure IaaS planning, design development, or deployment. Other Requirements Stay up to date on products, applications, technical service, market conditions, competitive activities, advertising, and promotional trends through the reading of pertinent literature, seminars, and online training Proven project management skills Proficient in Microsoft Office applications Proven success and experience selling technologies solutions and services Knowledge and proven success of engaging and working with sales teams Ability to execute on territory goals and metrics Ability to adapt and change to the business needs of the practice and team coverage model Strong interpersonal and presentation skills, including consulting skills Strong oral and written communication skills Strong passion for learning and teaching others Motivated and self-starting Ability to think creatively and come up with proactive ideas that will increase sales Strong problem solving skills Must be able to communicate effectively and in a constructive manner with management, peers and coworkers Preferred Qualifications Obtain and maintain relevant industry standard certifications.
CDW Minneapolis, MN, USA
Description CDW’s vision is to be the best national provider of Advanced Technology Solutions. We’ll achieve this reputation by continuing to delight our customers and being the employer of choice for Advanced Technology Solutions. Senior Consulting Engineers at CDW are smart, hard-working Engineers who enjoy teaming with other best and brightest Engineers on highly visible, technically challenging projects and offerings. We’re looking for high-caliber, well-rounded professionals who are passionate about emerging technology, projects and consulting. Key Areas of Responsibility Perform client consultation: Plan, design, implement, and support IP-based call center solutions Develop and implement the technical architecture and physical design of the network Analyze the existing voice and data networks and recommend solutions Set up, configure, and test components of the Cisco IP Contact Center, including Cisco Call Manager, IVR, and Cisco Intelligent Contact Manager Participate in various IT projects intended to continually improve/upgrade converged network solutions Follow life-cycle oriented processes and procedures Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems Assist in the management of projects using CDW's project management methodology Regularly interface with technical and business staff of customers, including the project sponsor and stakeholders of projects in more complex engagements Serve as technical point of contact on customer engagements Create and execute test plans to meet project requirements for assigned components Identify and communicate potential opportunities for cross-selling to the sales team Manage time and expense to meet or exceed expectations defined in the Statement of Work Provide high quality content deliverables using the appropriate document templates Ensure solution is implemented as designed to the customer’s satisfaction and approval Work with Professional Services Managers, ATAE's, Project Managers and customers to manage expectations and timelines to ensure expectations and commitments are being met Conducts/leads design workshops for complex designs to meet customer, business and technical objectives Proactively develops plans and activities to avoid problems Educates the customer on solution as appropriate throughout the life of the project or service life Qualifications Minimum Qualifications Bachelor degree in business, computer science, a related technical degree or equivalent Five years’ experience delivering complex technical solutions including planning, development, implementation and support Other Required Qualifications Minimum 2 years consulting experience High-end experience in Cisco PBX and/or Call Center systems engineering experience Experience with call flow analysis Programming experience with any of the following manufacturers' products: Nortel, Avaya, Siemens, or Aspect Knowledge of voicemail, unified messaging, ACD and IVR systems, integration to CRM packages Ability to work weekends and/or off hours as necessary to meet clients' needs Ability to effectively communicate with clients Physically able to lift up to 50 pounds of equipment. Attention to detail on inventory and logistics is important Preferred Qualifications ICM scripting or similar scripting experience preferred Knowledge of Java and/or VB Script a plus Consulting experience preferred CCNA, CCNP or CCDP certification preferred
CDW Chicago, IL, USA
Description The Solution Specialist proactively drives revenue and profit in the assigned sales segment and/or region specific to a dedicated brand and product sets. This role works directly with CDW Account Managers, sales leadership, and partners on whitespace opportunities. The Solution Specialist brings together knowledge of quotes, bid opportunities, and the market to identify deals and win them. This role is integral in identifying net new business for both CDW and the assigned brand. Key Areas of Responsibility Be a subject matter expert on the designated partner’s products, programs and go to market strategies and communicate them to CDW sales Assist CDW sales and designated partner with field alignment and account mapping within assigned territory Attend customer facing events and/or conference calls to communicate the value add of CDW and the partner Facilitate trainings for assigned territory on partner’s products, services and programs Assist the partner and Product and Partner Management (PPM) contacts in creating messaging and promotions that directly align with the specific customer set that is being supported Develop and execute to quarterly sales plan Complete monthly scorecard identifying sales engagement, pipeline and market trends Cultivate relationships between partner sales team, CDW Sales, & Leadership teams Act as a liaison between CDW Sales and Product and Partner Management (PPM) to identify. opportunities for product, program and partner alignment improvements Understand the market trends and specific needs of assigned segment and/or region as well as be able to identify and communicate wins/challenges of the business internally and externally Understand the competitive landscape in assigned segment and/or region and how market conditions can impact CDW and the partner being supported Have excellent knowledge of CDW service offerings and the process in which account managers attach them to client products Proficient in CDW tools and process such as SPS, AS400, bid desk, returns etc.Responsibilities Maintain effective communications with all stakeholders Provide monthly progress reports to Partner and internal stakeholders Represent the assigned brand in meetings and speak to brand performance, category performance, program/promotion results, and current initiatives Provide comprehensive reporting both internally and externally on brand performance, category performance, industry trends, and market shareSuccess Metrics: Meet or exceed designated partner revenue expectations for assigned partner and region Positive feedback from assigned sales channels through bi-annual surveys Meeting or exceeding designated partner controllable margin expectations for assigned partner Assigned regions bid pricing usage Obtain and facilitate necessary partner and industry certifications Travel as needed Other special projects upon requestQualifications Minimum Qualifications Bachelor’s degree + 2 years sales/marketing experience, OR 6 years experience in sales/marketing, OR 4 years CDW PPM experience + 2 years experience in sales/marketingOther Required Qualifications Excellent verbal and written communication skills with the ability to effectively interact with all stakeholders, including partner, CDW, and customer executives Proficient in Microsoft Office applications Demonstrated ability to multitask Demonstrated financial and business acumen Ability to think strategically and analyze information Strong willingness to learnPreferred Qualifications Bachelor’s degree plus 4 years experience in Sales and/or Marketing Established relationships and 3+ years experience selling Previous responsibility for monthly & quarterly sales targets Established track record of successful quote driven sales attainment Outstanding phone, platform speaking and presentation ability Familiarity in directing and maintaining enterprise-level sales proposals and contracts Strong working knowledge of the assigned market with a focus on additional learning Relevant industry certifications
CDW Chicago, IL, USA
Description The Proposal Specialist provides analysis, response, support, and processing of various types of proposals and bids for the applicable Sales Team. Such documents may include: request for proposal(RFP), request for information (RFI), and request for quotation (RFQ). These are collectively referred to as "Proposal Documents." The Proposal Specialist maximizes company revenue and profit through wins and sales generated by responses to Proposal Documents. Key Areas of Responsibility Research the customer to understand their environment, politics, limitations, hot points and other factors that will translate to a response that wins. Provide feedback to account managers, sales managers and directors regarding current and anticipated Proposal Documents. Assemble stakeholders (proposal project team) to identify roles, responsibilities and timelines. With project team, discern strategies and win themes and incorporate into capture plan. Engage necessary internal resources such as Contract Negotiators, Program Managers and other company departments; engage outside resources such as vendors, partners and customers. Assist in the development of a pricing strategy, as applicable, and account for applicable costs to maximize profit. Prepare professionally written responses to Proposal Documents that specifically address customer requirements while positioning CDW for success; ensure compliance, accuracy, timeliness and that win-theme is consistent and apparent. Document and report on project status including eventual capture information and proper close out of opportunities including proposal debriefing and transition to Program Management, where applicable. Responsibilities Actively participate in department-sponsored and other training programs as applicable. Contribute to the shared resources of the department and company through contributions to content library and/or template development Contribute to department or company projects assigned. When required, attend industry days or pre-proposal functions. Lead post-submission exercises such as presentations, clarifications, ‘best and final offers’ and protests, where applicable.Qualifications Minimum Qualifications Bachelor’s Degree 2 year(s) writing editorial experience Other Required Qualifications Excellent written and verbal communication skills Proficient in Office Applications and Adobe Acrobat Strong organization and time management skills Strong attention to detail and follow-up Deadline focused and ability to work under time constraints Ability to work independently and manage multiple projects Must be able to communicate effectively and in a constructive manner with management, peers and other coworkers Preferred Qualifications General IT product, contract and customer knowledge Project Management experience Working knowledge of purchasing requirements Familiarity with proposal assembly software Professional certifications such as APMP (Association of Proposal Management Professionals) or PMI (Project Management Institute).
CDW
Description The Senior Telephony Engineer is the lead for complex configuration, deployment, testing, maintenance, monitoring and trouble-shooting of telephony components to provide a robust voice communications platform. Key Areas of Responsibility Maintain and troubleshoot Cisco Unified Communications. Plan, design, implement and manage projects that include new locations or deploying new technologies across the network. Evaluate migration, redundancy, disaster recovery, business continuity and long-term growth options. Handle complex tasks relating to Telephony operations, installation, and/or maintenance for local, off-site and/or remote locations. Responsibilities Develop technical, architecture and process documentation for CDW’s voice infrastructure. Forecast and perform capacity planning on voice network. Oversee and interact with Vendors on analysis, acquisition, and installation of remote hardware and software. Interface with internal/external customers and vendors to determine system needs. Mentor junior engineers on how to effectively communicate with internal customers providing voice services and assimilating business requirements. Plan for voice and video infrastructure business continuity. Participate on regular on-call rotation. Work after hours and weekends as required by the business. Respond to emergency calls/pages/emails in a timely fashion even after hours. 10% travelQualifications Minimum Qualifications Position Description Bachelor’s degree or equivalent work experience. 5 years’ experience in voice telecommunications with extensive experience in: VoIP technologies, Cisco Unified Communication Manager, Cisco Unity Connection, Cisco Voice Gateways, Cisco/Tandberg VCS, Cisco Telepresence, Polycom video conferencing endpoints, Cisco routers and voice gateways using SIP, Quality of Service project management and vendor management. Other Required Qualifications Working experience with advanced call center programming for Cisco UCCE and ICM (other Call Center product experience will be considered) and Verint Quality Recording (other QA product experience will be considered). Advanced knowledge of Cisco unified communications systems troubleshooting. Demonstrated knowledge of a telecom and backbone network infrastructure (i.e., QoS, Routing etc.). Strong written and verbal communication skills with the ability to effectively interact with all stakeholders, as well as relay complex technical concepts to a non-technical audience, including senior leadership. History of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the business while meeting deadlines. Track record of working independently with little direction. Strong analytical skills with critical attention to detail. Preferred Qualifications Experience in a help desk environment as an escalation engineer. Network architecture experience. Cisco Voice certifications (CCVP, CCDP, CCIE). VoIP design and implementation experience. Video conferencing and TelePresence design, implementation and troubleshooting experience.
CDW
Description The Lead Application Developer (DWBI/ETL) is a technical expert focused on development management, coordinating and optimizing the efforts of a team of technical developers. Involved in medium to large projects throughout all phases of the SDLC, this role produces the technical design and solution architecture which is consumed by the development team. This role acts as a technical coach/advisor, implements and ensures adherence to standards and best practices, and helps maintain consistency across projects. Key Areas of Responsibility Translate business requirements into appropriate technical design and solution architecture to maximize efficiency, maintainability, scalability for medium to large DWBI projects Oversee, direct and focus the efforts of a team of ETL developers who have the following responsibilities across all stages of the SDLC: Work with business SMEs to identify and understand source data systems Map source system data to data warehouse models Develop and test extraction, transformation, and load (ETL) processes Define and capture metadata and rules associated with ETL processes Adapt ETL processes to accommodate changes in source systems and new business user requirements Technical owner of the scripts produced to extract, transform, clean, and move data from sources into a data warehouse, data mart, or operational data store Determines resource needs for assigned projects and assigns development tasks for efficiency in collaboration with a project manager and also without Provides coaching to continually build the technical skillsets and proficiency of developers Actively researches relevant technologies and methods, recommends and implements new and innovative ideas for improvement Develops and promotes standards and best practices Identify and draw appropriate resources together in order to address technical issues spanning multiple teams/technologies Responsibilities Collaborate with business and project teams to gather requirements and business needs. Make technical decisions to meet the design goals laid out in product road map and by management. Identify issues that require more attention, and work to resolve issues based on an understanding of the business problem being solved. Draw appropriate resources together in order to address technical issues. Direct and focus the efforts of the technical project team. Monitor progress of project teams. Mentor and coach junior team members. Complete projects/tasks on a timely basis, according to commitments made to stakeholders and management. Report project/task status to the management.Qualifications Minimum Qualifications Bachelor’s degree or equivalent IT knowledge/experience. 10 years application development experience, or 7 years CDW Application Development experience Other Required Qualifications Expertise in developing applications Demonstrated ability to coach and mentor others. Advanced knowledge of product lifecycle and understanding of the role of methodology/frameworks. Advanced knowledge of object-oriented design, and programming techniques. Demonstrated ability to build rapport and maintain productive working relationships cross-departmentally and cross-functionally. Excellent written and verbal communication skills with the ability to effectively interact with and present to all stakeholders including senior leadership. Strong organizational, planning and creative problem solving skills with critical attention to detail. Demonstrated success of facilitation and solutions implementation. Proven track record of leading application development projects. History of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines. DWBI Required Qualifications 10 years using software design support tools and productivity suites such as Microsoft Visio, Microsoft Office, and Microsoft Project 8 years software application development experience in data warehousing and business intelligence 6 years experience with data warehousing tools including ER Studio or similar, SQL Server, T-SQL, stored procedures, SSIS 4 years experience with data warehouse data architecture/modeling Extensive knowledge of data warehousing and business intelligence technologies, methodologies, processes throughout the full lifecycle Translate business requirements into technical requirements documentation Design advanced multi-dimensional star/snowflake data models, cubes, and ETL jobs Investigate and understand source and target data, perform data profiling Strong database administration, especially performance tuning, columnstore indexes Metadata capture, management Expert in ER Studio, SQL Server (SQL, stored procedures, SSIS) DWBI Preferred Qualifications Familiar to proficient with SSAS/MDX, SSRS, IBM Cognos, Tableau, Excel Pivot tables
CDW Washington, DC, USA
Description Develop winning pricing strategies for CDW’s largest opportunities, through financial analysis, market research and coordination with vendor partners. Present concise information to stakeholders to make informed decisions about competitiveness and profitability of each opportunity. Key Areas of Responsibility Review opportunities and develop price strategy and profitability analysis; provide recommendations to Sr. management, including executives Prepare pricing for use in proposals Analyze pricing post-award to assist in maximizing profitability on existing business Establish working relationships with key CDW vendor partners and gather contact information for pricing Establish working relationship with CDW internal departments to understand business level profitability and market competitiveness Leverage existing CDW internal pricing tools to support quote preparation process; assist in development or enhancement of pricing tools Responsibilities Complete periodic project work related to developing new or enhanced pricing strategies and methodologies Provide coaching and mentoring to less tenured Pricing Specialist(s) Present training to Program Sales and other groups as requested on best practices with respect to pricing large opportunities Occasional travel to other CDW locations for training or to attend pre-bid conferences as practical Qualifications Minimum Qualifications Bachelor’s in Business, Accounting, Finance or related field or equivalent work experience 5 years pricing within large company, preferably in IT sector, of which at least 2 yrs are with CDW. Other Required Qualifications Exhibits leadership skills Excellent written and verbal communications skills Documented Capture results of successful strategies Strong attention to detail, deadlines, multiple projects and follow-up Strategic thinker able to identify winning themes and solutions Dynamic interpersonal skills to interact with all levels of management. Preferred Qualifications Accounting certification or MBA Technical sales experience 10 years pricing within large company, preferably in IT sector.
CDW Washington, DC, USA
Description The Account Executive is responsible for building relationships in person and selling professional services and technology solutions to customers. This role works within an assigned territory in the field for a particular business segment. Key Areas of Responsibility Drive profitably and grow revenue for target accounts in partnership with inside sales team Provide in-depth customer technology roadmap and collaboratively work with inside Account Manager to uncover new sales opportunities Develop partnerships with Vendor Field Sales Representatives and optimize the joint selling opportunities within the territory Build market awareness of CDW through participation in local/regional industry events, organizations and affiliations Responsibilities Develop product knowledge and sales skills by participation in ongoing product and skill training opportunities provided by CDW and outside sources. In addition to training, Account Executives will be expected to perform the following: Sales goal achievement Build customer loyalty Category penetration Account contact development Solution selling Develop solid business relationships within the various decision-makers and influencers at all levels at each target account Understand each target customer’s business model, map their organization and identify their unique technology needs Engage local vendor field representatives, collaborating on sales efforts and partnerships with target accounts including uncovering new account opportunities In collaboration with the CDW inside Account Manager; develop, document and execute account penetration strategies for assigned target accounts Identify new accounts and introduce the CDW value proposition to key decision makers within the account Work with Sales Managers and develop relationships with service partners within the territory Coordinate CDW Field Solution Specialists and CDW Category Specialists via joint sales calls and on-site assessments based on customer’s specific needs Use quarterly forecasting and pipeline management to manage sales growth Manage geographic territory using professional territory management skills Develop and utilize professional account management tools and follow up procedures Provide consistent and timely follow up communication and action steps after every sales call Collaborate on sales strategies, discuss account trends, advise changes within accounts and coordinate quotes and sales opportunities with Account Managers on an as-needed and weekly basisQualifications Minimum Qualifications: 3 years experience in technology sales Prior experience selling technology hardware or software products Prior experience selling complex technical solutions Bachelor’s Degree in Computer Engineering, Computer Science, Management Information Systems, Business Administration, or the equivalent in experience. Other Required Qualifications Excellent Communication skills Strong presentation skills Preferred Qualifications 2 years experience in field customer facing sales 5 years experience in hardware or software technology sales 2 years experience selling complex technical solutions Cisco, EMC, Microsoft, HP and IBM Sales Certifications Prior experience selling advance technology solutions for Cisco, IBM, Microsoft, HP or EMC Experience selling within Public Sector budget and procurement cycles Experience selling to Federal government customers, DOJ is preferred
CDW Vernon Hills, IL, USA
Description The Associate System Engineer participates in the maintenance, administration and optimization of CDW’s server and application infrastructure. This role applies technical knowledge and skills to provide a secure, fault tolerant, scalable and flexible server infrastructure for CDW’s operations. Key Areas of Responsibility Respond to and resolve support cases generated within CDW’s Remedy and ServiceNow support ticketing system Build, Install, and maintain server hardware and related software Coordinate and/or complete repairs of physical and virtual infrastructure Ensure proper software and firmware patch levels on servers using Microsoft SCCM, Red Hat Satellite, and HP OneView Remediate issues from servers reporting operating system error events and monitor servers for performance bottlenecks Assist in the management of Active Directory, Domain Name Resolution, Certificates, Distributed File System (DFS), File Services, IIS, and Windows Application server rolls within a virtual and physical architecture Responsibilities Remediate reported issues and communicate effectively with the IT Service Desk and associated Business Partners Follow CDW’s policies, best practices and guidelines for the server infrastructure Install, update, and test new and existing application software versions and patch as required Work off hours and weekends as dictated by the business Assist in maintaining technical documentation for CDW’s server infrastructure Coordinate server implementations for application environments with CDW coworkers and vendorsQualifications Minimum Qualifications High School Diploma or equivalent. 3 years IT systems related experience. Other Required Qualifications Intermediate understanding of the appropriate server Operating System and physical hardware Ability to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines Solid verbal and written communication skills with the ability to effectively communicate technical information to a non-technical audience Preferred Qualifications Technical certifications associated to the chosen professional track ITIL A+ or Network+ MCSA or MCSE certifications Basic PowerShell scripting Basic Linux administration (Red Hat Preferred) Basic understanding of certificate management and PKI infrastructure Basic understanding of virtualization (VMware Preferred) Wintel Assist in the management of Active Directory, Name Resolution, Distributed File System (DFS), File Servers, and Windows OS family. Install, support, and maintain servers and related software for all branch offices. Coordinate with vendors to troubleshoot and repair outages. Ensure proper patch levels on server hardware and software. Coordinate with business owners to complete server project requirements. Monitor servers for failures and performance problems. Maintain technical documentation for CDW’s server infrastructure. Participate in business continuity planning for infrastructure. Coordinate with IT Help Desk to communicate issue status and respond to questions. Required to participate in On-Call support rotation. Respond to and resolve support cases generated in CDW’s support ticketing system (Remedy/Service Now).
CDW Chicago, IL, USA
Description The Product Manager-Solutions position involves being responsible for leading the activities surrounding the business analysis, product development, product management, sales enablement and financial success of various services offers while maintaining a high standard of quality and team leadership. This individual will lead performance reporting for their offerings and own the strategic plan including: performance objectives, pricing models, competitive positioning, and go-to-market plans. The Product Manager-Solutions works with a cross-functional team to execute the plan. In addition, this person will be the knowledge resource for industry trends, market opportunities; key customer needs and seek to uncover new growth opportunities. Key Areas of Responsibility Offer Strategy, Development & Evangelism Sales Enablement Drive Profitability Responsibilities Offer Strategy, Development & Evangelism Manage all activities for assigned Services offers, ensuring profitability and contributing to the maintenance of a high standard of quality. Maintain communications and contacts to collect and analyze technical, financial, schedule, and sales information for the offerings. Market Analysis Conduct market research to specify user requirements for current and future offers Responsible for successful delivery of offer releases to the marketplace Maintain offer strategy and roadmap, including competitive and market positioning, business plan, sales goals and margins Drive Offer development Lead and manage cross-functional collaboration for the development of new offers – including project management of such effort Drive the roadmap working closely with engineers and architects - including offer readiness Release Management – determine release schedule and ongoing management of offers to incorporate and communicate new features and functionality. Maintain Customer Relationships including escalation, consultation of offering roadmap, strategic direction, and offering lifecycle. Build effective relationships between functional departments to ensure business alignment including but not limited to all services teams, marketing, PPM, and sales. Sales Enablement Enable various cross functional sales and pre-sales teams to sell the offers through availability of sales trainings and assets Measure effectiveness of enablement activities Drive Profitability Conduct pricing vs. revenue analysis for assigned offers Address innovative cost reduction solutions for assigned offers Work with financial teams to develop financial P&L performance, forecasting, and ROI Create and maintain currency of the of pricing models and SOW templates used by Business Development and pre-sales teams. As needed, assist pursuit teams with customized solutions and pricing for highly competitive opportunities. Manage full offering lifecycle including analysis of revenue and margins of existing products. As needed update and remediate offerings and/or develop and execute plans to retire underperforming offerings. Plan, communicate, and execute end of life offering management for Services that can no longer be supported. Other – Managed Services Only/Not Applicable to Software Solutions Technical Operational input including capacity management, planning, internal and external communication and coordination Full technical understanding of the product and ability to articulate in detail and at a high level depending on audience. Participate in service development efforts including Service Exception Reviews. Participate and contribute to technical design reviews. Provide input on managed partner requirements when third party resources are required Ensure reporting and payment of licensing for assigned Managed Services products (working with delegated personnel) National travel up to 20% of the timeQualifications Education and/or Experience Qualifications Bachelor’s Degree in Business, Marketing, Finance, Sales, Information Technology or business-related field Six years’ experience in Services including any combination of the following: Marketing Management Product Management Other Required Qualifications Prior experience in IT Professional or Managed Services (Delivery or Pre-Sales) Ability to present to clients and understand their business needs Demonstrated knowledge of technology product offerings and solutions Proven record of successful project management and organizational skills Proficient with Microsoft Office; Excel, Word, Outlook, and PowerPoint Experience with sales productivity tools Excellent written and verbal communication skills with the ability to effectively communicate at all levels of the company including Senior Leadership Demonstrated ability to analyze data and conduct primary research Ability to multitask and be adaptable in a fast-changing environment. Strong understanding of the dynamics of cross-functional teams, with the ability to creatively problem solve. Demonstrated ability to work independently with little direction. Preferred Qualifications MBA Two+ years of business analysis experience
CDW Vernon Hills, IL, USA
Description The Information Risk Management Analyst position is responsible for supporting IT and information management risks relating to CDW information and information systems. This position assists Information Risk Management (IRM) managers to ensure required audit and regulatory controls and processes relevant to CDW information and information systems are adequately designed, implemented and performed. Additionally, this position will assist IRM managers with executing information management programs and processes to minimize risks to an acceptable level. Key Areas of Responsibility Assist in coordinating efforts to ensure IT controls are appropriately executed resulting in Sarbanes-Oxley (SOX) and Business Process Assurance (BPA) compliance. Support remediation of PCI DSS, SOX and all other regulatory observations identified and reported by BPA or external auditors. Research and provide recommendations for improving the effectiveness and efficiency of IT and information risk and compliance activities. Gather data to prepare IT risk and information management metrics and reporting. Serve as IT liaison to BPA or external auditors by prescreening requests and responses for completeness and accuracy. Perform tasks associated with Information Security policies and procedures development and updates. Participate in IT control monitoring programs to ensure IT compliance-related risks are managed to the level of acceptable risk. Support the development of IT knowledge repository for IT risk and compliance-related materials and resources including IT controls, policies, procedures and standards. Perform basic information management operations in accordance with established information management procedures. Respond to Coworker information management questions or escalate appropriately. Assist with the preservation and collection of Business Records under Legal Hold. Contribute to the development of the information management programs and awareness campaigns. Help coordinate and execute annual record clean-up days. Responsibilities Gain understanding of business processes, business control processes, risk management, IT controls and related standards. Achieve understanding of complex business and information technology management processes. Develop understanding around established Information Management procedures. Identify internal controls which mitigate risks and related opportunities for internal control improvement. Conduct analysis and research to understand the broader risk impact of current decisions. Use technology-based tools or methodologies to review, design and/or implement processes and internal controls. Communicate appropriately to all levels across the organization both verbally and in writing. Provide timely status updates on progress to manager. Draft communications appropriately for Information Management tasks. Qualifications Minimum Qualifications Bachelor’s degree or equivalent experience in Risk Management, Information Technology, Information Management, Records Management or Auditing Other Required Qualifications Knowledge and understanding of information risk concepts and principles as a means of relating business needs to controls Ability to collaborate and interact directly with IT coworkers and other personnel across the business and build strong relationships at all levels Good analytical, conceptual and problem-solving skills Excellent technical writing skills with strong attention to detail Effective communication (verbal and written), interpersonal and presentation skills Ability to create high quality deliverables with limited supervision Strong organizational and time management skills to prioritize and assist in the execution of tasks in a high-pressure environment Proficiency with Microsoft Office applications such as Excel, Word, PowerPoint, Visio, etc. and ability to learn new tools and technologies relevant to the position Preferred Qualifications Knowledge of PCI, SOX IT General Controls, HIPAA or other regulatory standards Understanding of Enterprise Risk Management, IT Risks and/or Information Management Experience researching, supporting and facilitating development of Information Security policies, procedures, standards and guidelines Knowledge of application / system architecture, including the system development lifecycle CISA, CISSP, ISA, PCIP, IGP or CRM designation Responsive and alert to new learning and research concepts, ideas, and technologies
CDW Reston, VA, USA
Description Role Overview Performs highly responsive, independent professional administrative services and support for the remote sales office needs ensuring these functions are performed efficiently and contribute to the attainment of company objectives. Key Areas of Responsibility Coordinates key customer, coworker, partner meetings, events and workshops Informs attendees of function dates and times, reserves and sets up meeting space, provides necessary ancillary equipment/materials, if required, and hospitality services when appropriate Assists with Sales QBR’s, and sales Leader Presentations and materials (formatting, preparing, proofreading, copying, assembling, binding etc) Maintains department files and marketing materials Maintains and orders office supplies Verifies relevant office expenses and ensures that charges are made to the appropriate cost centers Prepares office expenses Orders promotional and company logo items for office as requested Processes incoming and outgoing mail and other shipments and faxes Monitors the appearance and maintenance of the office, coordinates resolution of maintenance and repairs and escalates as needed. Maintains corporate mapping tool. Facilitates seating changes and Management facility needs Receives incoming telephone calls and visitors, provides assistance or directs to the appropriate office or person in the local office and provides back-up all other Remote CDW offices Communicates in-person and through written and electronic correspondence with high-level contacts both inside and outside the organization, including coworkers, partners, vendors, and customers Maintains confidentiality of contact information Acts as an office liaison with other locations and supports corporate initiatives such as charitable contributions, volunteer activities and emergency response Assists with local office orientation for new coworkers Assists with seat assignments and updates corporate mapping tool Provides support for community service projects and volunteer activities that are consistent with corporate goals and objectives Maintains BOA process and training documentation Participates in periodic branch office administrator team meetings. Independently seeks out information and training needed to perform responsibilities. Proactively shares best practices and resources with peer group Maintains sick line Qualifications Education and/or Experience QualificationsHigh school diploma requiredMinimum of 3-5 years in administrative support or customer service role. Significant experience using technology (i.e. multi-line phone systems, various online tools) Other Required QualificationsAdvanced skills with MS Office (i.e. Outlook, Word, Excel, PowerPoint)Ability to handle multiple activities at once and work under deadlinesAbility to anticipate requirements and work independently to accomplish objectivesExcellent organization, event coordination skills and attention to detailStrong oral and written communication skillsExcellent problem-solving skills and follow throughExcellent customer serviceKnowledge of accounting systems and practicesAssociate degree in a business related or accounting related program preferred.Preferred Qualifications Associate degree in a business related or accounting related program preferred.
CDW Chicago, IL, USA
Description The Solution Specialist proactively drives revenue and profit in the assigned sales segment and/or region specific to a dedicated brand and product sets. This role works directly with CDW Account Managers, sales leadership, and partners on whitespace opportunities. The Solution Specialist brings together knowledge of quotes, bid opportunities, and the market to identify deals and win them. This role is integral in identifying net new business for both CDW and the assigned brand. Key Areas of Responsibility Be a subject matter expert on the designated partner’s products, programs and go to market strategies and communicate them to CDW sales Assist CDW sales and designated partner with field alignment and account mapping within assigned territory Attend customer facing events and/or conference calls to communicate the value add of CDW and the partner Facilitate trainings for assigned territory on partner’s products, services and programs Assist the partner and Product and Partner Management (PPM) contacts in creating messaging and promotions that directly align with the specific customer set that is being supported Develop and execute to quarterly sales plan Complete monthly scorecard identifying sales engagement, pipeline and market trends Cultivate relationships between partner sales team, CDW Sales, & Leadership teams Act as a liaison between CDW Sales and Product and Partner Management (PPM) to identify. opportunities for product, program and partner alignment improvements Understand the market trends and specific needs of assigned segment and/or region as well as be able to identify and communicate wins/challenges of the business internally and externally Understand the competitive landscape in assigned segment and/or region and how market conditions can impact CDW and the partner being supported Have excellent knowledge of CDW service offerings and the process in which account managers attach them to client products Proficient in CDW tools and process such as SPS, AS400, bid desk, returns etc.Responsibilities Maintain effective communications with all stakeholders Provide monthly progress reports to Partner and internal stakeholders Represent the assigned brand in meetings and speak to brand performance, category performance, program/promotion results, and current initiatives Provide comprehensive reporting both internally and externally on brand performance, category performance, industry trends, and market shareSuccess Metrics: Meet or exceed designated partner revenue expectations for assigned partner and region Positive feedback from assigned sales channels through bi-annual surveys Meeting or exceeding designated partner controllable margin expectations for assigned partner Assigned regions bid pricing usage Obtain and facilitate necessary partner and industry certifications Travel as needed Other special projects upon requestQualifications Minimum Qualifications Bachelor’s degree + 2 years sales/marketing experience, OR 6 years experience in sales/marketing, OR 4 years CDW PPM experience + 2 years experience in sales/marketingOther Required Qualifications Excellent verbal and written communication skills with the ability to effectively interact with all stakeholders, including partner, CDW, and customer executives Proficient in Microsoft Office applications Demonstrated ability to multitask Demonstrated financial and business acumen Ability to think strategically and analyze information Strong willingness to learnPreferred Qualifications Bachelor’s degree plus 4 years experience in Sales and/or Marketing Established relationships and 3+ years experience selling Previous responsibility for monthly & quarterly sales targets Established track record of successful quote driven sales attainment Outstanding phone, platform speaking and presentation ability Familiarity in directing and maintaining enterprise-level sales proposals and contracts Strong working knowledge of the assigned market with a focus on additional learning Relevant industry certifications