Job Summary - At the Apple Store, you maintain customers’ trust in Apple as the skilled expert, troubleshooting and repairing products. You use problem-solving and people skills to assure Genius Bar customers of swift resolutions to their technical problems. You also educate your team members about products, while independently keeping your own technical know-how up to date. With your customer service brilliance and empathetic nature, you provide Genius advice and support every day. Key Qualifications Strong people skills and a knack for problem solving.Ability to maintain composure and customer focus while troubleshooting and solving technical issues.Ability to adhere to a schedule of customer appointments. Description As a Genius, you provide insightful advice and friendly, hands-on technical support to Apple customers in need. You quickly diagnose product issues on the spot, explaining situations with patience and empathy. After determining whether repairs can be done or a replacement is needed, you offer solutions to quickly get users up and running again. Even if you're juggling more than one customer, you stay conscious of their time demands as well as your own. You fulfill Apple's service commitment with style, speed, and skill. And you earn the trust of customers and coworkers alike as you offer guidance, knowledge, and even tips and training. Additional Requirements •You have an aptitude for acquiring skills in technical repairs and an eagerness to learn. •You have excellent time management skills and can make decisions quickly. •You’ll need to be flexible with your schedule. Your work hours will be based on business needs.
Job Summary - After customers purchase our products, you’re the one who helps them get more out of their new Apple technology. Your day in the Apple Store is filled with a range of focused support and service tasks. Whether you’re helping customers get started with the Mac or finding answers to their questions about other Apple devices, you’re ready to share knowledge and provide exceptional assistance. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Key Qualifications Ability to assess customers’ support needs when they arrive, then provide solutions or refer them to other team membersFlexibility to regularly rotate through different technical specialties and skill setsAbility to thrive on change as products evolve Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support — developing strong, positive relationships with Apple. When a customer needs assistance, you quickly assess their situation. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. At other times, you refer customers to support team members who get them up and running again. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. The entire store team benefits from your commitment to providing the best care for customers. By helping Apple maintain strong relationships with customers, you are instrumental to our success. Additional Requirements •You have excellent time management skills and can make decisions quickly. •You maintain composure and customer focus while troubleshooting and solving issues. •You reassure customers when delivering product diagnoses and potential solutions. •You’ll need to be flexible with your schedule. Your work hours will be based on business needs.