New York University

203 job(s) at New York University

New York University New York, NY, USA
Develop and implement technical network security tools to identify and resolve security problems/issues and breaches related to all devices connected to NYU-Net; advise University network and system administrators and staff regarding security issues and trends; perform risk analysis and risk assessment for projects and services to be supported by NYU-Net; recommend custom development and/or purchase of security products to identify, isolate, and resolve potential security issues to enhance system performance and reliability. Required Education:Bachelor's degreePreferred Education:N/ARequired Experience:4-5 years' relevant professional level experience with development and implementation of new security systems, security programs, protocols, and maintenance of existing systems or an equivilant combination of education and experience. • Strong Network security experience with firewall experience, to include Palo Alto firewalls• 2+ years hands-on experience with TCP/IP, DNS, DHCP, 802.11x, Cisco, switches and firewalls, Juniper wireless technologies• Strong experience in Cisco Routing and Switching including knowledge of Multicast, QoS, IOS Security, and IPv6• Expertise in server and network administration for LAN/WAN, UNIX/Linux, Windows Server 2008/2012, Microsoft Active Directory, Group Policy, Microsoft Network Policy Server• Incident Management – Ensures Information Security incidents are properly detected, documented, investigated, and resolved• Security Analytics - Designs and maintains security data flow from network endpoints through aggregation, retention, parsing, SIEM correlation and miningPreferred Experience:Knowledge of Kerberos and Radius (authentication software). Previous experience working within a large heterogeneous network environment at a University or large research institution.Required Skills, Knowledge and Abilities:Excellent project management, planning, and analytical skills. Ability to communicate technical information to a non-technical audience. Intermediate to advanced knowledge of data communications, network experience of UNIX-based operating systems/tools, standard programming and scripting languages (C, C++, Perl), TCP/IP based networking, and UNIX and MAC based software. Knowledge of a variety of current and emerging technologies.Preferred Skills, Knowledge and Abilities:Certified Information System Security Professional (CISSP) certification. EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity
New York University New York, NY, USA
New York University’s Counseling and Wellness Services is seeking to hire a per diem clinical psychologist experienced working with student athletes. The ideal candidates are mission-focused; thrive in a fast-paced setting; are flexible with their time, work locations, and ability to provide coverage while working within an interdisciplinary team; proactive; creative in problem-solving approaches; quality focused; and see the provision of services to diverse student populations as part of their career goals. Position Responsibilities:Providing clinical assessments, short-term psychotherapy, and group therapy to a diverse student population with a focus on student athletesOffer mental health interventions in the form of talk therapy that go beyond specific performance issuesProvide consultation to faculty and staff regarding student's counseling needsPlan and conduct workshops and other outreach activities for various university groupsParticipate in training and professional development activitiesProvide crisis assessment and intervention servicesPractice in accordance with appropriate legal and ethical standards. Responsibilities will also include assessing suicidal concerns and when appropriate, arranging for hospitalization, assessing severity of presenting problems, formulating treatment plans, and providing appropriate psychotherapeutic interventions which may include referral for long-term treatment. Required Education: PhD or PsyD in clinical psychology.   Required Qualifications:At least three-years of clinical experience required. Experience working with student athletes required. Demonstrated cultural sensitivity.Experience working with diverse student populations. NY State license or eligibility. EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity
New York University New York, NY, USA
Reporting to the Vice President and Chief Information Officer, the incumbent will provide strategic direction and leadership to build out the “Run” elements of the organization’s “Design, Build, Run” model to reduce operational costs and enhance organizational and project team capacity.  To meet this objective, the incumbent will work closely with senior management across NYU IT to ensure rapid response and accurate resolution of issues and direct and oversee a team of approximately 55 professionals responsible for effective network and data center operations and maintenance, help desk support, security operations, and student and public computer support.  The incumbent will have overall accountability for strategic, innovative, measurable, and high quality, client-focused service delivery that minimizes the duration and impact of system outages and degradations across the portfolio, including Client Services (IT Service Desk and Desktop & AV Support), Telecom Help Desk, Student Technology Centers, RESNET, and the Global Command Center.  Required Education:BA/BS in Computer Science, Information Systems Management, Business Administration, or related field.Preferred Education:Master’s degree in Computer Science, Information Systems Management, Business Administration, or related field.Required Experience:10+ years’ experience in information technology service operations or management.  Must include experience developing and implementing programs and services that deliver high-quality, client-focused service delivery. Preferred Experience:Experience using business process improvement methodologies to enhance organizational or operational activities.Required Skills, Knowledge and Abilities:Excellent communication, leadership, collaboration, and planning skills. Demonstrated success in identifying, leading, coaching and developing all experience levels of service operations talent.  Strong analytical and troubleshooting aptitude, including the demonstrated ability to understand new technologies and how they can be integrated into existing or enhanced operations and services. Demonstrated ability to align business requirements and high-quality client service needs with appropriate technology and solutions.  Technical certification in ITIL.Preferred Skills, Knowledge and Abilities:‚ÄčExperience working in Higher Education or a complex global organization. EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity
New York University New York, NY, USA
Provide four-handed chairside assistance to dental students. Instruct dental students and dental assistant students in techniques and utilization of four-handed dentistry and infection control. Perform tests; assist with preparing dental castings, dispensing medications and instructions, and performing minor dental and surgical procedures; ensure safe use, disposal, and storage of chemicals or hazardous materials. Maintain patient files and charts. Serve as clinic receptionist and clinic cashier. May assist with training and reviewing work of student and/or casual employees. Required Education:High School diploma or equivalent.Preferred Education:Certification as a Dental Assistant.Required Experience:Graduate of a Dental Assistant Training Program or 1-2 years of related experience.Required Skills, Knowledge and Abilities:Knowledge of four-handed chairside dental techniques and dental lab equipment. Excellent interpersonal skills. Ability to operate standard office equipment.Preferred Skills, Knowledge and Abilities:Knowledge of a foreign language (e.g., Spanish, Korean, Chinese). EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity
New York University New York, NY, USA
Manage a defined set of contracts within the central IT portfolio. Provide decision support by gathering information on existing supplier contract data, vetting new suppliers, negotiating and delivering awards, and assessing supplier performance throughout the contract term. Required Education:Bachelors' degreePreferred Education:Masters DegreeRequired Experience:3-5 years' relevant procurement and/or financial management experience.Preferred Experience:Experience in higher education or within an IT environment.Required Skills, Knowledge and Abilities:Ability to perform multiple assignments within a fast-paced customer service driven environment. Excellent problem solving, organizational and communication skills. Intermediate knowledge of standard office software, including financial and/or spreadsheet and database software. Manage a defined set of contracts by tracking metrics and ensuring continuity within the portfolio. Maintain an inventory of all contracts, pricing agreements and leases, including invoices, payments, lease activities and the return of equipment. Evaluate the quality of supplier deliverables against established performance expectations and milestones. Produce customized reports based on portfolio data for internal stakeholders. Lead initiatives to automate, improve operations, create efficiencies and reduce costs. Implement best practices in file management and record tracking to enhance procurement functions. Build strong internal and external relationships. Facilitate internal stakeholder meetings on a regular cadence to review existing portfolio metrics and forecast changes. Serve as a liaison between stakeholders and suppliers to address complex relationship issues, ensure accountability and continuous improvement.  Manage the evaluation and selection of vendors as well as the negotiation of purchase contracts and service level agreements.  Develop strategies and participate in negotiations with potential and current suppliers. Obtain and evaluate bids when required as determined by University policy.  Monitor and measure supplier performance on a regular basis.  Assess lead times and delivery conditions for impact on project completion  Develop procedures to improve asset controls and financial compliance. Assist technology life cycle management efforts through coordination of the equipment decommissioning and/or return  Meet organization-wide cost savings goals and ensure that expenditures are within established spending ranges and thresholds. Determine best approach to meet goals based on historical activity and trends. Prepare reports and studies to support analysis and forecasts       Coordinating with Office of Legal Counsel and Insurance and Risk Management on review and approval of contracts, agreements, and bids.  Facilitate implementation of financial policies and procedures and monitor, evaluate, and advise on application of policies and procedures to ensure compliance with University policy          Preferred Skills, Knowledge and Abilities:N/A EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity
New York University New York, NY, USA
Opportunity to join an exemplary team in the Facilities and Construction Management department of NYU!  Work on multiple projects across a diverse array of facilities! Manage the design and construction of capital improvements and major infrastructure projects for New York University's Planning and Construction Division to ensure projects are delivered in accordance with approved budgets, schedules and quality standards. Manage consultants, contractors and other vendors to optimize financial results and quality performance. Maintain highest standards of ethics and integrity. Access to complete benefit packages including healthcare, dental, vision, and a retirement matching plan!  Eligible for 90% tuition remission for yourself and your dependent children!  Eligible for 50% tuition remission for your spouse/domestic partner!  Explore these and more attractive services and benefits available to NYU employees at www.nyu.edu/employees Required Education: Bachelor's degree required.  Preferred Education: Degree in architecture, engineering, project management or construction management. Degrees in interior design or business administration may be considered if complemented by experience in construction project management. Required Experience: 10 years' relevant experience in construction, mixed design, and project management. Preferred Experience: 5+ years of experience managing complex construction projects, extensive experience managing full gut renovations and out-of-the ground new construction projects and/or extensive experience managing complex science and engineering construction projects, research laboratory renovations, as well as demonstrated leadership within a large institution of higher learning. Required Skills, Knowledge and Abilities: Competence with MS Office products and any additional applications designed to support job function; contract and vendor management, budget & schedule management; Effective & sound decision making, Preferred Skills, Knowledge and Abilities: Prioritization & time management; interpersonal & customer relations; teaming; written & verbal communications; problem solving & analytical skills. Advanced knowledge of construction and engineering design. Ability to formulate, analyze, and effectively communicate detailed project budgets and schedules. New York State professional engineering license. EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity
New York University New York, NY, USA
Provide academic advising, counseling and related student services for prospective, new and currently enrolled students. Participate in, and support student life programs. Monitor student academic progress and assist with projects on attrition and retention. Develop and deliver innovative, dynamic student services and special events, seminars, and workshops. Required Education:Bachelor's degree Preferred Education:Master's degree in Student Personnel or Counseling Required Experience:2 years' experience advising and counseling students at the college or university level or an equivalent combination of education and related experience. Required Skills, Knowledge and Abilities:Excellent interpersonal, listening, and written and verbal communication skills. Ability to plan and deliver special events and seminars. Ability to manage budgets. Knowledge of standard office software. EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity
New York University New York, NY, USA
The Senior Service Advisor will serve as the point of escalation for client inquiries within FinanceLink. The individual in this position will work with FinanceLink Service Representatives and subject matter experts to resolve client inquiries and issues related to financial systems, accounts payable, tax, procurement, insurance, budget, accounting and reporting, and other defined inquiry categories. This position will work with Financial Operations & Treasury (Financial Systems Management, Accounts Payable, Tax, Accounting & Reporting, Procurement, Treasury and Real Estate, Budget Office, etc.), school/unit representatives, and University Finance to resolve cross-functional issues. This position will be responsible for working collaboratively with FinanceLink management to make proactive suggestions for service improvements and developing and implementing improvements to FinanceLink operations. The Senior Service Advisor is also responsible for maintaining the FinanceLink knowledgebase to ensure all information is comprehensive and up-to-date. Required Education:Bachelor's degree in accounting, finance or related field.Preferred Education:N/ARequired Experience:5 years of relevant experience including knowledge of finance.Preferred Experience:5 years of experience within a finance functional area (i.e. - Finance and Payroll). Experience in Higher Education and/or a Shared Services environment. Additional experience working with ServiceNow or other tool and software-as-service platforms for financials, procurement and payables.Required Skills, Knowledge and Abilities:Must be fully committed to providing the highest level of customer service with excellent interpersonal, problem solving, and conflict resolution skills. Ability to quickly define the issue, accurately assess level of urgency, and efficiently resolve client inquiries and issues. Excellent written and verbal communication skills including public speaking. Must be able to work independently, collaborate with the team, and handle multiple tasks in a deadline- driven environment. Knowledge of accounts payable, procurement, supplier vendor data, accounting and general ledger, ERP systems and workflow tools.Preferred Skills, Knowledge and Abilities:Experience with financial systems and/or case management systems. Six Sigma or other continuous improvement Training and/or certificate. EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity
New York University New York, NY, USA
NYU’s Stern School of Business has an exceptional opportunity for an Associate Director, Career Coaching in the Office of Career Development. The Associate Director will develop, evaluate and enhance career development programs MBA students with a particular focus on the technology industry. The selected candidate will develop career coaching initiatives including conceptualizing and planning conferences, seminars, and workshops on various topics (e.g. proactive job searches, interviewing techniques, career assessment, resume writing, and salary negotiations) for students. The Associate Director will also provide individual and group career coaching; evaluate career goals, interests and values, and identify services to enhance students' career objectives. S/he will collaborate with colleagues to identify alumni in various industries, network with employers to promote the hiring of Stern MBA graduates, and manage career-related activities for Stern's student clubs and organizations. The selected candidate will have a Bachelor's degree (MBA or Master’s Degree preferred) and a minimum of 5 years’ professional experience in human resources, career coaching, program development or a related field. Superior workshop development, presentation, coaching, and networking skills are essential. Strong written and verbal communications are also critical. Deep familiarity with the technology industry, including industry trends and in-demand skills is strongly preferred. NYU’s Stern School of Business, located in the heart of Greenwich Village in New York City, is one of the nation’s premier business schools and research centers. We offer a collegial and supportive culture, and an excellent benefits package, which includes NYU tuition remission for eligible programs, flexible work arrangements, and generous health, retirement, and time off benefits. For more information about working at NYU and to apply for this position online (2017-3068), please visit our web site at: http://www.nyu.edu/about/careers-at-nyu.html. In your cover letter, please indicate where you learned about this opportunity. We accept online applications only. EOE/AA/Minorities/Females/Vets/Disabled/Sexual Orientation/Gender Identity 
New York University New York, NY, USA
Provide four-handed chairside assistance to dental students. Instruct dental students and dental assistant students in techniques and utilization of four-handed dentistry and infection control. Perform tests; assist with preparing dental castings, dispensing medications and instructions, and performing minor dental and surgical procedures; ensure safe use, disposal, and storage of chemicals or hazardous materials. Maintain patient files and charts. Serve as clinic receptionist and clinic cashier. May assist with training and reviewing work of student and/or casual employees. Required Education:High School diploma or equivalent.Preferred Education:Certification as a Dental Assistant.Required Experience:Graduate of a Dental Assistant Training Program or 1-2 years of related experience.Required Skills, Knowledge and Abilities:Knowledge of four-handed chairside dental techniques and dental lab equipment. Excellent interpersonal skills. Ability to operate standard office equipment.Preferred Skills, Knowledge and Abilities:Knowledge of a foreign language (e.g., Spanish, Korean, Chinese). EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity
New York University New York, NY, USA
Arts and Science is seeking an experienced Payroll Assistant II to join the Fiscal Affairs Department. This individual will review and process faculty, part-time faculty, research, graduate and teaching assistant, and student employees' human resources and payroll related forms; monitor payroll processing and tracking of human resources data; initiate special check requests; review new hire packages, assist employees/Departments with new hire onboarding. Perform a wide range of clerical, secretarial and general office duties including those of a confidential nature. Prioritize office activities and delegate work to student and/or casual employees. May act as work leader to junior clerical support staff. Respond to inquiries displaying a comprehensive knowledge of University and unit human resources and payroll policies and procedures. Interact with general public as NYU liaison and with University personnel including those at senior level to resolve issues and problems. Customize and/or compose letters/emails on own initiative or in response to requests for information. Perform general word processing duties utilizing intermediate to advanced-level functions. Modify and/or create complex spreadsheets. Maintain computerized and manual records and files. Monitor complex department budgets and/or grants. Assist with AMI data entry. Input and update records and prepare file folders. Answer telephones, screen calls, and take messages. Required Education:High School diploma or equivalent.Required Experience:2 years' office experience.Preferred Experience:Familiarity with MS Word and Excel.Required Skills, Knowledge and Abilities:Excellent organizational and communication skills. Proficiency using basic word processing, spreadsheet, and database software. Light keyboarding skills (25-39 words per minute) EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity
New York University New York, NY, USA
Provide a variety of multidisciplinary reference and research services to library patrons in person and remotely. Conducts library tours, basic information literacy classes and supports the instruction outreach program for NYU Libraries. Assists library patrons with complex research, reference and collections inquiries and research strategies, primarily in business, economics and government documents. Assists with content development for the Virtual Business Library website and online research guides; participates in library committees, various special projects and initiatives. Required Education:Bachelor's degree in social sciences, economics or business.Preferred Education:Master's degree in the social sciences (not MLS)Required Experience:Minimum two years' experience in instruction or teaching or equivalent combination.Preferred Experience:Familiarity with research methods in the social sciences.Required Skills, Knowledge and Abilities:Excellent interpersonal, research and oral and written communication skills. Ability to interact with a diverse population of students, faculty, staff and patrons. Knowledge of online research resources and databases. Familiarity with standard office software, HTML.Preferred Skills, Knowledge and Abilities:Knowledge of statistical software packages. EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity
New York University New York, NY, USA
Oversee the operation of the Center for Data Science's graduate programs. Administer student service activities including student recruitment, admissions, academic and career counseling. Design and write marketing and informational materials for the program. Market and represent the program(s) to many constituencies, including prospective students, alumni, employers, Fellows and Advisory Board members. Interpret University policies and procedures and implement and monitor departmental compliance to those policies and procedures. Required Education:Bachelor's degree andRequired Experience:3 years' relevant experience or equivalent combination. Must include experience with planning and administering activities, academic advising, and staff supervision.Preferred Experience:Experience with student recruitment, admissions or career placement.Required Skills, Knowledge and Abilities:Excellent communication and interpersonal skills. Ability to market programs, solve problems and interact with individuals at all levels. Working knowledge of various software applications including HTML and web programming.Preferred Skills, Knowledge and Abilities:Knowledge of PhotoShop and/or computer design programs. EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity
New York University New York, NY, USA
This position requires a highly entrepreneurial approach to fundraising and the ability to develop and execute strategies to engage potential prospects with no prior connection to New York University based upon their interests and/or business priorities. Out-of-the box thinking, creativity and business development experience are highly desirable attributes for this position. Develop relationships with the College of Global Public Health (CGPH) Deans, the Director of the Courant Institute of Mathematical Sciences (CIMS), and faculty to determine fundraising priorities, identify prospects, and develop engagement strategies for prospects. Create a robust stewardship program and alumni giving program to build pool of loyal repeat donors. Integrate fundraising for the CGPH and CIMS into the UDAR organizational structure and business model collaborating with colleagues in Prospect Development, Corporate and Foundation Relations, Stewardship, UDAR ITS, Gift Administration and other support units as well as other fundraisers in other schools and programs. Draft annual strategic fundraising plans and identify key steps to be taken to achieve fundraising initiatives. Build and manage a pool of approximately 200+ institutional and individual prospects yielding an annual goal of $4.5M. Train and manage an Annual Giving Officer, CGPH. Reports to the Associate VP, Global Public Health, Science and Technology. Bachelor's degree. 7-10 years' relevant experience or equivalent combination of education and experience. Must include experience in institutional grant writing and fundraising. Must include experience writing proposals and closing gifts of six figures and higher. Excellent written and verbal communication and interpersonal skills. Ability to take initiative and collaborate with others. Working knowledge of various software applications. Strong knowledge of MS Office Suite. Keen understanding of the multi-interdisciplinary nature of sciences and technology and the ability to develop “big idea” project proposals across domains. Preferred:Master's degree. Educational background in Public Health, Science and/or Technology strongly encouraged. Ability to communicate and translate scientific language to a non-scientific audience.  EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity
New York University New York, NY, USA
Arts and Science is seeking a talented Payroll Assistant II to join the Fiscal Affairs Department. This individual will review and process faculty, part-time faculty, research, graduate and teaching assistant, and student employees' human resources and payroll related forms; monitor payroll processing and tracking of human resources data; initiate special check requests; review new hire packages, assist employees/Departments with new hire onboarding. Perform a wide range of clerical, secretarial and general office duties including those of a confidential nature. Prioritize office activities and delegate work to student and/or casual employees. May act as work leader to junior clerical support staff. Respond to inquiries displaying a comprehensive knowledge of University and unit human resources and payroll policies and procedures. Interact with general public as NYU liaison and with University personnel including those at senior level to resolve issues and problems. Customize and/or compose letters/emails on own initiative or in response to requests for information. Perform general word processing duties utilizing intermediate to advanced-level functions. Modify and/or create complex spreadsheets. Maintain computerized and manual records and files. Monitor complex department budgets and/or grants. Assist with AMI data entry. Input and update records and prepare file folders. Answer telephones, screen calls, and take messages. Required Education:High School diploma or equivalent.Required Experience:2 years' office experience.Preferred Experience:Familiarity with MS Word and Excel.Required Skills, Knowledge and Abilities:Excellent organizational and communication skills. Proficiency using basic word processing, spreadsheet, and database software. Light keyboarding skills (25-39 words per minute)Preferred Skills, Knowledge and Abilities:Excellent organizational and communication skills. Proficiency using basic word processing, spreadsheet, and database software. Light keyboarding skills (25-39 words per minute). EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity
New York University New York, NY, USA
SPS Office of Events is seeking an Administrative Aide II to perform a wide range of clerical, secretarial and general office duties including those of a confidential nature. Prioritize office activities and delegate work to student and/or casual employees. May act as work leader to junior clerical support staff. Respond to inquiries displaying a comprehensive knowledge of the department's activities, policies and programs. Interact with the general public as NYU contact/liaison and with University personnel including those at the senior level to resolve issues and problems. Customize and/or compose letters on own initiative or in response to requests for information. Perform general word processing duties utilizing intermediate to advanced-level functions. Modify and/or create databases and complex spreadsheets. Monitor complex department budgets and/or grants. Please note SPS events are held outside of regular schedule work hours which including nights and weekends. Required Education:High School diploma or equivalent or an Associate's degree or some college.Preferred Education:Associate's degree or some college or Bachelor's degree.Required Experience:3 years of office experience (with High School diploma). Experience providing a high level of customer service.Preferred Experience:2 years of office experience (with Associate's degree or some college). 1 to 2 years of office experience (with Bachelor's degree).Required Skills, Knowledge and Abilities:Proficiency with intermediate to advanced word processing, spreadsheet and database applications. Moderate to fast, accurate keyboarding. Good proofreading and writing skills.Preferred Skills, Knowledge and Abilities:Proficiency with intermediate to advanced Microsoft Office or proficiency with Apple. Knowledge of desktop publishing software. Knowledge of Access. The NYU School of Professional Studies offers a broad range of degree and noncredit programs that are professionally oriented, integrate theory with real-world applications, and are taught by faculty members who are leaders and innovators in their fields. The School of Professional Studies captures the expertise of the key sectors that make New York City a great global capital, such as real estate, finance, marketing, public relations, global affairs, hospitality and tourism, sports management, philanthropy and fundraising, communications/media, writing, the arts, and others.  Full- and part-time students enroll in on-site and online credit programs, including graduate degrees, graduate certificates, and undergraduate degrees for both adults returning to school and traditional-aged students.  In addition, working professionals and other adult learners pursue career objectives or intellectual discovery in over 2,500 courses, diploma programs, conferences, and seminars annually. EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity
New York University New York, NY, USA
Provide the first level of customer service to patients of the University Health Center clinic, from greeting and routing patients to record maintenance and cashier duties. Maintain patient appointment books. Required Education:High School diploma or equivalent combination.Required Experience:1 year of office experience providing customer service.Required Skills, Knowledge and Abilities:Ability to prioritize in a fast-paced environent. Ability to operate basic office equipment (personal computer, photocopy/fax machine). Proficiency with basic word processing applications. EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity
New York University New York, NY, USA
Perform a wide range of clerical and general office duties including those of a confidential nature. Serve as the initial source of information for customers of the PeopleLink Service Center as well as the general University community to resolve client inquiries and issues related to Benefits, Employee Events, Employee Data, Payroll & Time Entry, and other defined inquiry categories. Respond to inquiries displaying a comprehensive knowledge of the department's offerings and policies. Escalate inquiries or issues requiring additional research or input to the appropriate PeopleLink or other resource including those within HR or any other area (IT, Payroll Operations, Budget, Bursar, Registrar, etc). Maintain and monitor benefits enrollment procedures; review personnel action requests and forms for faculty, administrative, clerical, technical, service and research staff to identify new enrollments, changes, promotions and terminations; verify eligibility/ineligibility for benefits. Customize and/or compose letters in response to internal and external requests for information for supervisor's review and approval. Perform other general word processing duties. Modify and/or create databases and complex spreadsheets. Prioritize office activities and delegate work to student and/or casual employees. Hire new students and assist with hiring of casual employees. Required Education:High School diploma or equivalent.Required Experience:3 years of office experience. Experience providing a high level of customer service.Preferred Experience:2 years of office experience (with Associate's degree). 1 year of office experience (with Bachelor's degree). Experience in HR, payroll, Higher Education and/or a Shared Services environment.Required Skills, Knowledge and Abilities:Proficiency with intermediate to advanced word processing, spreadsheet and database applications. Moderate to fast, accurate keyboarding. Good proofreading and writing skills. Must be fully committed to providing the highest level of customer service with excellent interpersonal, problem solving, and conflict resolution skills. Ability to handle multiple tasks in a deadline-driven environment.Preferred Skills, Knowledge and Abilities:Experience with HRIS and/or case management systems (Workday/ServiceNow). Proficiency with intermediate to advanced Microsoft Office. EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity
New York University Brooklyn, NY, USA
The Center for Urban Science and Progress (CUSP) is a unique public-private research center that uses New York City as its laboratory and classroom to help cities around the world become more productive, livable, equitable, and resilient. CUSP observes, analyzes, and models cities to optimize outcomes, prototype new solutions, formalize new tools and processes, and develop new expertise/experts. These activities make CUSP the world’s leading authority in the emerging field of Urban Informatics. CUSP and its partners are working together with New York City in pursuing R&D in a number of projects across many domains. Our work includes close collaboration with NYC agencies. The Education Team at CUSP is comprised of Admissions, Academic Services, and Career Services, playing an integral role in creating and managing the student experience for the MS in Applied Urban Science and Informatics. This position is a key member of the Education team, particularly in Admissions, and collaborates with various NYU units to ensure university data standards are implemented. Reporting directly to the Director of Education Services, the incumbent manages data and systems for recruitment and admissions, and is the lead staff responsible for the CUSP CRM (Slate), creating reports and analyzing data throughout the admission cycle from prospect to enrollment. The incumbent also analyzes Education workflows and business practices, recommending changes as needed. Required Education:Bachelor’s DegreePreferred Education:Bachelor’s degree in business, marketing, analytics, IT, web technology, or related field.Required Experience:3 years’ relevant experience providing technical and operational support in a fast-paced environment or equivalent combination of education and experience.Preferred Experience:Higher education (e.g., admissions), not-for-profit, research institute.Required Skills, Knowledge and Abilities:Proficiency with systems/technology integration, spreadsheets, database applications, and other web technologies. Ability to track multiple projects, set priorities, and meet deadlines under pressure and with frequently changing priorities. Ability to manage time effectively. Excellent proofreading and writing skills. Great organizational and interpersonal skills with meticulous attention to detail. Demonstrated commitment and ability to maintain compliance with established guidelines, policies, and procedures in order to ensure consistency. Strong communications skills, both spoken and written; ability to clearly and effectively convey complex information to individuals or groups of people of varying experience levels.Preferred Skills, Knowledge and Abilities:Systems experience with CRM implementation/management, PeopleSoft SIS, Google Apps, WordPress CMS, Sakai CMS, and email marketing software. EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity
New York University New York, NY, USA
The manager of the Telephone Service Center is responsible for the Strategic Planning and execution of all Telephone Service Center operations. Core duties include management and leadership of processes for the continuous improvement of the customer (patients, students, etc.) experience. Strategic emphasis is on patient customer care, quality management, workforce planning, recruiting, coaching, and training. Performance metrics include call efficiency, low abandonment rate, high recall acceptance rates, staffing utilization, and low call handling time. A commitment to excellence demonstrated through continuous staff development programs enhancing employee engagement, service, knowledge, skills and morale. The manager effectively manages the Telephone Service Centers ability to provide high quality services while meeting Service Level Agreements (SLA), improving call performance, increased use of resources and adaptation of new techniques to increase efficiency, and achievement of metrics. The leader in this role actively contributes to the overall college operational targets as well as the daily business decisions. The manager of the Telephone Service Center executes the vision for the operation insuring the Call Center meets customer and organization needs. The manager will continuously engage in leading and inspiring the team in developing and documenting best practices in the performance of all duties and responsibilities. Required Education:Bachelor’s degree in Finance, Business, Health Care Administration or Dental Hygiene.Preferred Education:Master’s degree in Business or Health Care AdministrationRequired Experience:5-7 years progressively responsible professional level experience leading Telephone Service Center operations including developing policies and procedures, managing budget and staff training or an equivalent combination or education and experience. Must have clinical, dental, or medical background.Required Skills, Knowledge and Abilities:Effective planning, statistical and analytical skills, communication and project management skills. Proven ability to develop and implement policies and procedures. Comprehensive knowledge of regulations governing Article 28, managed care and commercial insurance plans.Preferred Skills, Knowledge and Abilities:Knowledge of Medicaid and HIPAA including administrative best practices in dental or in a healthcare environment. EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity