Houston Area Women's Center Houston, TX, United States
Department: Hotline ServicesJob Status: Part-Time – On CallFLSA Status: Non-ExemptReports To: Hotline ManagerAmount of Travel Required: 75% - 100%Work Schedule:On-Call hours: A minimum of one week per month 6:00pm-6:00am M-F and 24 hours Sat. & SunPOSITION SUMMARYProvide crisis intervention to survivors of sexual assault and domestic violence at hospital settingDUTIES AND RESPONSIBILITIESCounseling Provide crisis intervention face-to-face at area hospitals. Provide crisis intervention and counseling for clients and their family including intake, needs assessment, crisis counseling, advocacy and educational support. Advocate with law enforcement officers and hospital staff on behalf of the client when appropriate. Keep accurate record, files and documentation on all accompaniment visits. Arrange for the client’s safe transition from hospital to home or shelter if needed.Administrative Keep current on latest research and issues regarding domestic violence and sexual violence through but not limited to articles, books, videos, conference, workshops, and meetings. Participate in staffing, supervisory, processing, and consultation meetings as required or needed. Complete and turn in all necessary paperwork for payroll and reimbursement in atimely manner. Provide other services in crisis and emergency situations as requested or required.POSITION QUALIFICATIONSSKILLS & ABILITIESEducation:Bachelor’s degree in social science or equivalent experience.Experience:Minimum of one year experience in direct service.Completion of HAWC’s Direct Services training.Fluent in English for communication with clients, as well as hospital staff and lawenforcement officers.Fluent in Spanish for communication with clients, as well as hospital staff and lawenforcement officers.Bilingual preferred but not requiredComputer Skills:Experienced in Microsoft Office specifically Excel and Outlook.Language:Bilingual preferred but not required.Certificates & Licenses:Reliable transportation to travel to hospitals.Competencies Accountability - Ability to accept responsibility and account for his/her actions. Accuracy - Ability to perform work accurately and thoroughly. Detail Oriented - Ability to pay attention to the minute details of a project ortask. Ethical - Ability to demonstrate conforming to a set of values and acceptedstandards. Honesty / Integrity - Ability to be truthful and be seen as credible in theworkplace. Organized - Possessing the trait of being organized or following a systematicmethod of performing a task. Relationship Building - Ability to effectively build relationships with customersand co-workers. Reliability - The trait of being dependable and trustworthy. Communication, Oral - Ability to communicate effectively with others using thespoken word. Communication, Written - Ability to communicate in writing clearly andconcisely. Flexibility in schedule is needed for staff coverage, client issues, trainings, etc. Understanding of issues related to residential programs and sensitivity tocultural diversity. Ability to maintain confidentiality of clients’ information as well as shelterlocation for the safety of clients and staff. Critical thinking skills are also needed to perform duties.Other Requirements: Understanding and sensitivity toward the issues of domestic violence, sexualassault and the purpose and philosophy of the Direct Services Program. Ability to function effectively in a crisis center with emergency situations. Must complete Houston Area Women’s center’s crisis intervention training. Provide personal accompaniment at area hospitals. Reliable transportation to travel to hospitals.PHYSICAL DEMANDS Ability to stand and walk around for extended periods of time is required.Employee will also need to need to squat or bend, reach outward or upward toeffectively discharge job duties. Job incumbent must be able to lift/carry and/or push/pull up to 40 lbs.WORK ENVIRONMENT:MISSION OF THE HOUSTON AREA WOMEN'S CENTER: The Houston Area Women's Centerhelps individuals affected by domestic and sexual violence in their efforts to movetheir lives forward. We provide shelter, counseling and advocacy to support them inbuilding lives free from the effects of violence. We seek social change to enddomestic and sexual violence through community awareness and education. Ourservices are confidential and available to everyone.The primary work location for the incumbent in this position is at the agency's shelterlocation.ESSENTIAL FUNCTION STATEMENT:The Houston Area Women’s Center has reviewed this job description to ensure thatessential functions are included with the duties and responsibilities. To perform thisjob successfully, an individual must be able to perform the essential dutiessatisfactorily. Reasonable accommodations may be made to enable qualifiedindividuals with disabilities to perform the essential functions.