Wolters Kluwer

264 job(s) at Wolters Kluwer

Wolters Kluwer Chicago, IL
As a Mobile Application Developer, you will join a small & innovative team to transpose our web applications to mobile applications. You will design, develop, maintain, and test mobile applications in emerging industries following guidelines & best practices working closely with our Mobile developers in France and with the Compliance squad knowing the domain in Chicago.Essential Duties & Responsibilities Collaborate closely with product owners, testers and other software engineers.Lead architectural decision within your scope Work closely with other Technical Leads and Architects to determine development feasibility within identified constraints Brainstorm with your team to work through problems that will considerably increase product user experience Troubleshoot and solve complex client issues Support product owner by drafting functional specification & technical requirements Write technical specifications and documentations Participate in detailed development costing, review and demo Work with QA the improve quality of our processes Write unit tests Follow and participate directly in the improvement of organizational and development practices and processes Share knowledge through direct support, training, peer review, presentation, articles, etc. Participate in onsite client demos, workshops or training depending on your interest and experience 
Wolters Kluwer Chicago, IL
Responsible for a variety of tasks associated with implementing and supporting customers. Work closely with client and internal resources to interpret client needs and ensure our product meets their needs. Keep client informed of project status; evaluate feasibility, analyze the available options, plan, schedule and control activities to fulfill identified client objectives, applying knowledge of client’s business, technical capabilities/issues, and technology effectively.Essential Duties and responsibilities:The Customer Success Specialist is a key contributor within a multifunctional team to drive success and meaningful utilization of the CE product suite at customer sites.  He/She is responsible for product implementation and ongoing utilization.  They execute on the approach, deployment, and performance optimization efforts under the direction of Customer Success Management and Sales to ensure that customer needs are identified and satisfied, that expectations are met and exceeded and that renewals are achieved.Implementation and Project PlanningDevelop effective plans for customer deployments and utilization with identified milestones and goals, including implementation and optimization activities.  This includes ensuring the coordinated execution of tasks across a multi-disciplinary team (Systems Implementation, Customer Support, Enterprise Support, Research & Analytics, Lifecycle Marketing, etc.) and for a variety of activities (access planning, configuration and execution; training & onboarding; communication plans & digital programs; reporting, etc.)Understand and uncover client needs, initiatives, and deployment opportunities to develop and align prioritized project plans for assigned accounts with identified milestones and goals.Provide input and feedback on the effectiveness of client project plans, including implementation and optimization activities, to proactively adjust plans with client project leads to allow for proper execution and successful deployment.Track/review implementation and utilization project plans, including risk identification, gap assessment, and escalationReport on progress and effectiveness of plans to client leadership and internal stakeholdersOversee the workflow design and product configuration, including customer branding & tailoringConduct customer trainings and onboarding activitiesWhere appropriate, coordinate with Engagement Manager to execute supporting implementation activitiesUtilization ManagementOversee customer utilization and product performanceAnalyze customer utilization patterns to identify areas of risk, opportunity and needConduct utilization reviews with customer providing insight to utilization and making recommendations for improvementWork with clients to re-engineer workflow processes where necessaryPartner internally on communication planning including lifecycle marketing, targeted customer communications, and thought leadership campaignsIdentify cross-sell/up-sell opportunities for sales organizationClient Relationship ManagementCollaborate across internal teams in efforts to maintain the health and well-being of assigned accounts, effectively managing client expectations, and supporting success and renewalShare best practices with customers and encourage their adoptionInterview and shadow customers to design workflows, trainings, and deployment plans to meet unique customer needs and position CE positivelyPresent findings both internally and externally to win support for process and performance improvement plans related to customer successWork with customers to set utilization goals and benchmark success, leveraging tools (reports, case studies, client references, etc.) to win and maintain customer supportOn-going supportSupport customer with ad-hoc advisory and utilization supportEstablish positive, collaborative relationships with client representatives even under difficult or escalated circumstancesAct and communicate professionally as a representative of the CERespond quickly and appropriately to customer questions, needs, and requests and coordinate resources to meet those needsTrack and document project plans, status, and progressJob QualificationsEducation:  Bachelor’s degree required; Business Health Administration preferred.  Advanced degree or equivalent recommended.Experience:Direct healthcare provider experience, preferably in a project manager or IT function  Excellent project management skills to track large, complex software implementations across multiple customer sitesUnderstanding of clinical environment and workflowsData-oriented, consultative approach to promote product utilization with customersProven ability to quickly establish rapport with all level of personnel up to and including C-suite executivesSuperb presentation, oral and written communication skillsTravel Requirements~30-40% travel - when permitted per COVID guidelines
Wolters Kluwer Waltham, MA
Wolters Kluwer is a global leader in professional information services. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance and healthcare rely on Wolters Kluwer's market leading information-enabled tools and software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world.  Wolters Kluwer combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.Key Responsibilities:  The Clinical Effectiveness (CE) unit of Wolters Kluwer focuses on reducing unwanted variability in medicine. Our systems take the expert judgment of over 7,000 authors, editors, and peer reviewers who are widely regarded as leaders in their field and allow healthcare providers to find the right information at the right time when caring for patients. The CE Unit is looking for a Lead Technology Project & Program Manager to guide the complex work of building clinical decision support tools that integrate with electronic health systems. You are the link between business, editorial, and engineering teams and have a technical background.Manage a portfolio of projects aligned with the integrated product portfolio.Work across organizational silos to drive program outcomes that may span multiple projects.Coach and facilitate team activities, including Scrum ceremonies, project solution definition, and roadmap planning.Interact with technical and non-technical groups, WK groups, vendors, and customers to manage deliverables, dependencies, and schedules.Key Requirements: A minimum of 5 years of technical project management with a strong focus on Agile Methodologies, such as Scrum, Lean, and Kanban; preferably within a large, matrixed organizationBachelor’s degree from an accredited college/university or equivalent work experience; Master’s degree preferredExperience managing technology projects that include internal development, technical vendors, and customer integrationsExperience working with both technical and non-technical stakeholders to draft and deliver a plan focused on quantifiable business outcomes.Experience working with web development, cloud solutions, and electronic health records is a plus.Experience facilitating retrospective and process improvement activities
Wolters Kluwer Philadelphia, PA
The Senior Software Engineer will be a “hands-on” full-stack development role - designing solutions, building new products, enhancing existing systems, closely collaborating with other engineers - all to deliver value to our customers. This role will work directly with our business partners, Quality Assurance, and Dev-Ops to deliver robust solutions. This role is expected to contribute to all technical decisions, software designs and future software direction.Responsible for but not limited to design, code development, implementation and support of technical solutions for customer facing online platforms.  As a full-stack role this position will be engineering both customer facing UI and backend services. Responsibilities include: working with the business to define future direction and requirements; contributing to the development, support, optimization, and maintenance of various applications; research and evaluating technology solutions; working with offshoreResponsibilitiesResponsible for design, code, configuration, unit testing and implementation of high-quality software solutions that are delivered on time and within budget.Maintains the best practices needed to ensure on time, quality software solution deliverables.Work with a distributed engineering team to foster a smooth development process among onsite and offshore team members.  Help coordinate the team for technical activities, research and troubling shooting.Develop and review project estimates and assumptions during planning and at key project milestones. Validate the development approach and assumptions that underlie the project plans and work plans.Participate in design, code, and QA walkthroughs and reviews.Stay abreast of the ever-changing technology industry to make sure solutions developed are following “best practices” and will meet the needs of the business going forward. Research and evaluate emerging technology solutions.Communicate at the appropriate level within and outside of IT the technical direction and proposed solutions for various projects and initiatives.Provide complete documentation for all Technical initiatives. Experience: A minimum of 5 years of software development experience with focus on web-based applications.A minimum of 4 years enterprise experience developing software in LAMP stack with PHP preferable utilizing Symfony.A minimum of 4 years experience developing with a UI framework, Ember.js preferred.A minimum of 4 years experience utilizing JavaScript, CSS, and HTML.A minimum of 4 years of professional experience with relational databases – MySQL preferred.  Prefer DB design and/or query development; DB tuning; optimization.A minimum of 3 years experience working in technical teams in an Agile based software development environment – scrum preferred.Education:  Bachelor’s degree or higher in a technically oriented field preferably Computer Science or a related field.Experience with Linux configuration; ability to use Linux for day-to-day tasksExperience maintaining and improving distributed systems.Other Knowledge, Skills and Abilities: Strong understanding of the MVC pattern.Professional experience developing a REST API.Knowledge of and/or experience with Git or BitBucket.Experience with Object Oriented Principles (OOP) and design patterns is required.Knowledge of and/or experience with Docker and containers.Knowledge of and/or experience working with AWS services (or other cloud providers).Knowledge of and/or experience with CI/CD preferred Jenkins.Intermediate to extensive knowledge in Python and/or Go.Some experience with different PHP runtimes (CLI, PHP-FPM, mod_php)Must possess very strong analytical and problem-solving skills.Understands enterprise-level architecture principles.Ability to absorb and analyze new technologies and practices.Must be able to work independently and prioritize work effectively.
Wolters Kluwer Indianapolis, IN
Designs, develops, tests, debugs and implements more complex operating systems components, software tools, and utilities with full competency. Coordinates with users to determine requirements. Reviews systems under development and related documentation. Makes more complex modifications to existing software to fit specialized needs and configurations and maintains program libraries and technical documentation. May coordinate activities of the project team and assist in monitoring project schedules and costs.We are hiring an engineer to help develop and maintain a collection of applications used by Wolters Kluwer clinicians and editorial teams used to create and maintain the core data used in our referential and embedded product lines.  These editorial platforms operate in the Azure/AWS Cloud and play a vital role in providing accurate, timely, and meaningful information used to comprise our suite of products that serve our Health Care community. This role will be critical to delivering our business objectives by creating and maintaining internal editorial platform applications along with underlying database structures and processes.  We are seeking a talented, collaborative, high-energy individual who is a hands-on Technical lead. The ideal candidate will have experience in Azure, leading projects and developers, designing and architecting solutions that are of high quality, scalable, reliable, and fast.Key Skills:Lead technical solutions and mentor developers. Collaborate with an agile team that is passionate about utilizing emerging technologies and delivering high quality and timely code  Work collaboratively with manager, architects, security champions and other engineers to estimate, design, code, deploy and support working software / technology componentsGood understanding and experience following design patterns, test-driven development and continuous integration practicesValidate proposed solutions and seek feedback from stakeholdersBuild automated, scalable services and systems to power our growing Azure cloud infrastructureSoftware prototyping and construction – Design, Build, and Modify existing business-tier components, Web applications, and database objects using .Net/C#, Oracle, Microservices and Azure.Analysis and Design – Transforms high-level design into low-level design, and implementation.Perform unit and integration testing on all developed code – Create and execute unit and integration tests within development lifecycleProactively benchmark application code to mitigate performance and scalability issuesWork with Quality Assurance Team Support and TroubleshootExperience: Extensive hands-on experience (5+ years) with technologies: .Net/C#, Rest API, Microsoft Azure, Angular or React, Typescript or JavaScript, Oracle or Azure SQLExperience with REST API/ Web API creation, consumption, integration using Service Oriented Architecture.Experience with Microsoft Azure (Azure SQL, Storage, Web apps, Key Vault, pipeline, App insights and Monitoring).Must have Advanced experience in Object oriented programming, data structures, and multi-threading/parallel processingExperience in Creating high-level, low-level design documentation.Experience in Agile Software Development.Experience with unit test frameworks, CI/CD technologies.Bachelor’s Degree in Computer Science or related field or equivalent experienceExperience with containerization technologies like Kubernetes or Docker is a plusExperience working with source control like “GIT” is a plusIndustry experience in the health care sector is a plus.Technology/ Azure Certifications is a plus.
Wolters Kluwer Riverwoods, IL
Job Description SummaryUnder general direction, responsible for all aspects of the development and implementation of assigned projects and provides a single point of contact for those projects. Takes projects from original concept through final implementation. Defines project scope and objectives. Develops detailed work plans, schedules, project estimates, resource plans, and status reports. Conducts project meetings and is responsible for project tracking and analysis. Ensures adherence to quality standards and reviews project deliverables. Manages the integration of vendor tasks and tracks and reviews vendor deliverables. Provides technical and analytical guidance to project team. Recommends and takes action to direct the analysis and solutions of problems.Job Description Wolters Kluwer Tax & Accounting is looking for an Operational Excellence Program Manager/Black Belt to join our US Research & Learning team.Wolters Kluwer, Tax & Accounting North America (TaxNA.WoltersKluwer.com) has served tax, accounting and audit professionals, within the United States and Canada, since 1913. Our market-leading solutions include CCH® ProSystem fx®, CCH Axcess™, CCH® IntelliConnect®, CCH® iFirm, ATX™, TaxWise®, U.S. Master Tax Guide®, Taxprep and Cantax in Canada, and CCH® SureTax® and CCH® Sales Tax for businesses requiring sales and use tax compliance.Today, the tax and accounting profession is changing and the regulatory landscape is becoming increasingly complex, making it harder to ensure accuracy and effectiveness for clients. As the pace of that change accelerates, the Research & Learning team continues to be at the forefront of advancement to ensure that tax and accounting professionals have real-time access to answers to complex questions about tax legislation, case law, tax rates and tax rules.Wolters Kluwer, Tax and Accounting North America invites individuals who are passionate about helping to create the future of tax and accounting, to join our team. Our key office locations include Atlanta, GA, Riverwoods, IL, Dallas, TX, Wichita, KS, Torrance, CA and Toronto, CA.Basic FunctionIn this position, you will assist with instilling a more in depth lean integration strategy of operational excellence to mold the Lean Six Sigma program and infrastructure already in place to meet business needs and support current structure as a mentor and coach at the site level. You will work with Continuous Improvement leadership, counterparts and business leaders to help uncover and prioritize process improvement opportunities including resource allocation to drive results at the site level and across the organization; manage project workflow, capacity management and change management. Your skills will be strong in training, mentoring and leading lean six sigma business unit support, process owners and teams in the Lean technique, with significant emphasis on Value Stream Mapping and Kaizen mentality to drive customer satisfaction and results. You will have a successful track record in managing stakeholder expectations and validating that completed projects and lean activity deliver the expected benefits/savings as well as portfolio management and auditing performance at the site level.Essential Duties and ResponsibilitiesExecutes on lean integration strategy at the site level to compliment and streamline current DMAIC project management approach, this includes Business Unit Process Value Stream Mapping and significant Kaizen activity for a transactional service environmentExecutes DMADV methodology in areas where a process is non-existent or need re-engineeringLead and support project teams to successfully execute multiple projects, utilizing various Lean Six Sigma techniquesSupport evolving process management and portfolio management at the site level.Partner with Process Owners and Sponsors to apply the Lean Six Sigma methodology to identify & implement improvements to assigned projects.Drive process as well as strategic Operational Excellence initiatives to produce higher customer satisfaction, cost reduction opportunities and free up capacity.Assure similar projects tied to further lean integration are executed consistently across various functions.As a top candidate, you will have a successful history of influencing multiple levels within your business unit, as well as across the organization. You will be able to manage both tactical and strategic element seamlessly with a capability of managing multiple priorities simultaneously. Education Job QualificationsBachelor Degree in a related field & Black Belt CertificationSAP and SFDC user experience desiredExperience6 + years leading Lean Value Stream Mapping and Kaizen events at a site business unit level to uncover opportunities and drive results.6 years in a process improvement setting.4+ years in an Operations role/organization or Service Excellence Organization6+ years leading Program Initiatives leading to productivityOther Knowledge, Skills, Abilities or Certifications: (First list requirements, followed by preferences)Certified Lean Six Sigma Black BeltUtilize Lean and Six Sigma tools and methodology and conceptsExperience with change management and as a Change AgentExperience in Software Development and/or with Order Management Systems such SAPGood ability to work with and communicate objectives and solutions to others.Experience with project managementGood at determining the processes necessary to get things accomplished; highly organized, multi-tasking, highly efficient with work flow, complex processes and deadlines; Ability to analyze and measure results.Can operate independently with minimal supervision and has a track record of delivering resultsExcellent analytical, problem solving and facilitation skills.Good leadership and communication skills to effectively lead and facilitate objectives and projects.Self-starter, able to lead cross-functional teams.Ability to work in a high-level stress environment working with set time constraints.Proven success delivering business outcomes in a matrix organization environment.Skilled in negotiating, team building, and influencing others.Good verbal, listening, written, and organizational skills.High level of professionalism and tact.Travel Requirements10% travel required 
Wolters Kluwer New York, NY
Job Description SummaryWolters Kluwer Tax & Accounting US has an opening for a Content Management Analyst II in our Wichita, KS office. As a Content Management Analyst, you will leverage your knowledge of tax law and fixed asset calculations to analyze, review, design, edit, test and support our proprietary Federal and State tax and Fixed Asset product development. We will train you on the technical aspects of the position.NOTE: Software development experience is not required. All necessary training will be provided by WK.Job DescriptionEssential Duties and Responsibilities Research and analyze Federal and State tax code, master tax guide, tax regulations, rules and workflows to design and develop assigned tax forms and fixed asset softwareDesign the complete user experience for all assigned forms including layouts, input, calculations, help screens and print functionalityDesign and edit the input content and reportsConduct product testing and debugging of tax programs and depreciation reports to ensure accuracy and complete functionality.Review and resolve escalated customer issues for assigned productsResearch and initiate compliance & enhancement projectsDevelop and maintain a deep understanding of our products, customers and the industry as a whole by attending regularly scheduled internal training sessionsParticipate in organizational activities and special projectsIndependently pursue professional development activities (attending training, reviewing professional publications, establishing personal networks)Proactively gather project & enhancement requirements from various sources (customer requests, corporate tax law changes & amendments, QA recommendations, support)Minimum QualificationsBachelor’s or Master’s Degree in Accounting or related fieldTwo or more years of income tax preparation experience within a public accounting firm or corporate tax department using commercial tax software Nice to HaveExperience using Axcess or ProSystem fx tax softwareExperience in commercial tax software developmentAdditional Knowledge, Skills, & AbilitiesAbility to manage time and company resources effectivelyStrong analytical and problem-solving skillsAbility to effectively prioritize tasks and multitask.Experience using the Microsoft Office Suite (Excel, Word, Outlook)Travel requirementsNone
Wolters Kluwer Riverwoods, IL
Job Summary Under general direction, responsible for the development, planning and implementation of marketing programs or projects that support organizational marketing objectives. Works individually or with a team on various marketing activities which may include: advertising, market research, product marketing, e-commerce marketing, direct marketing and/or communications. May also work on developing marketing forecasts, estimating costs, preparing pricing studies, and/or managing program/project budgets.Job DescriptionThe Product Marketing Specialist will work with Product Management to analyze market conditions, the competitive landscape, customer needs and Wolters Kluwer Tax & Accounting North America solution capabilities and help develop go-to-market plans that differentiate our products from the competition while reinforcing customer value. They will also support the sales and client service teams through the creation of messaging, tools and marketing assets.  The role will work closely with Product Marketing Management, Product Management, Strategic Marketing and Sales to deliver accelerated growth for the Professional Tax market segment. This Product Marketing Specialist role will emphasize strong multi-platform campaign planning, messaging, and narrative development.Essential Duties and ResponsibilitiesPartners with Product Marketing Management, Product Management and Strategic Marketing teams to help develop marketing strategies that drive high-impact campaigns and product messaging that sets our products and the larger Wolters Kluwer brand apart from others in the market.Collaborate with Product Management and Marketing to develop product positioning and messaging that resonate with our target buyer personas and current market trends.Creates and coordinates marketing content for assigned initiatives to help build customer and sales knowledge, grow engagement and build competitive differentiation.Plans, coordinates and executes campaigns to support product launches and communicate Wolters Kluwer’s long-term vision for the marketplace. This includes translating product release features into market value/positioning, equipping the global Sales and Marketing teams with assets to effectively market and align with campaigns, including a comprehensive sales playbook.Works with Sales Enablement to ensure the global sales team understands our positioning and value to the market managing regular communications, such regular Sales alerts and presentations.Understand and document our buyer's process, including where they seek industry information, and the who, what when, why behind the decisions they make, then sharing this information with Sales and Marketing.Understand the competitive landscape, serving as an expert on our competition and how they are positioned.Aligns and adjusts product marketing plans by consistently looking for best practices and seeking market data on key trends.Maintains a standard set of product marketing assets and website pages with excellence.QualificationsEducation:  Bachelor’s degree or equivalent related experience.Required ExperienceMinimum 3 years of experience marketing in industries related to technology or innovation.Market launch experience, including developing and implementing market launch plans.Ability to manage multiple projects simultaneously in a fast-paced environment.Proven success creating and executing clear value propositions and messaging.Proficiency in Microsoft Suite office.Knowledge of Salesforce automation and Marketing automation technologies.Preferred Experience, Knowledge, Skills and AbilitiesStrong communication skills and comfortability presenting to internal stakeholders.Pragmatic Marketing training preferred.B2B Marketing experience preferred.Digital Marketing knowledge preferred.Experience in technology industries preferred.Strong quantitative/analytical skills.Excellent time management, decision making and organization skills.Flexible, creative, and entrepreneurial team player who thrives in a fast-paced environment.Travel RequirementsUp to 15% domestic travel required, primarily air travel.
Wolters Kluwer Riverwoods, IL
An inside account management role that is responsible for growing a defined book of existing corporate accounts through retention of existing revenue and upsell/cross-sell efforts relating to legal and compliance research software and workflow tools. This account manager will work to develop relationships, identify opportunity, increase user acceptance, and oversee overall customer experience for approximately 250 accounts, with the assistance of product specialists, marketing efforts, and a customer care team. Location: Riverwoods, IL or Remote-USOverviewThe Senior Inside Account Manager for Wolters Kluwer (WK) Legal & Regulatory, US (LRUS) is responsible for developing and executing sales strategy for a book of business composed of existing corporate accounts. This includes developing a relationship with each customer and engaging in continuous discovery to identify needs, demonstrating new products, encouraging existing product usage and acceptance, analyzing risk, and executing on sales opportunities.  In order to maximize customer satisfaction and drive profitable sales growth within the book of business, the Senior Inside Sales Representative partakes in the following:• Retains and grows book of business revenue year over year• Continuously seeks sales opportunities within assigned accounts• Develops strategic plans utilizing contact database and research tools, individual account planning, and deep discovery to support the achievement of sales goals• Maintains a regular cadence of touchpoints with customers to ensure product usage and prevent customer churn• Executes all aspects of the sales process to meet revenue targets• Learns and maintains a deep understanding of LRUS corporate-facing products, the issues that corporate legal and compliance departments face, and the industry as a whole, with the assistance of continuous learning and education programs and team collaboration• Leverages industry, product, and customer knowledge to deeper penetrate existing corporate customer base• Keeps an eye towards market trends and customer feedback to assist in product development• Actively uses CRM systems to manage sales opportunities forecasting• Manages time and resources effectively to accomplish sales goals• Maintains performance standards while working remotely• Actively uses CRM systems to manage sales opportunities and reporting• Performs other duties as assigned by managerEducation: Minimum: Bachelor’s Degree in Business, Marketing/Sales, or related discipline; OR, if no degree, 3 years of Inside sales experience.Qualifications: Minimum: 3 years of Inside sales experience with national accounts, including:Proven experience exceeding sales and revenue targetsProspectingRetaining existing business and encouraging product acceptanceExtensive discovery with key stakeholders (including C-level executives)Complex contract negotiationDemonstrating products for new business or retention purposesForecastingAchieving touch and booked meeting metricsManaging entire sales cycleOverseeing customer experience and problem resolutionNetworking and requesting referencesConsultative value-sellingExperience utilizing CRM software to manage sales opportunitiesExcellent interpersonal skillsTeam sales and collaboration
Wolters Kluwer Riverwoods, IL
An inside account management role that is responsible for growing a defined book of existing corporate accounts through retention of existing revenue and upsell/cross-sell efforts relating to legal and compliance research software and workflow tools. This account manager will work to develop relationships, identify opportunity, increase user acceptance, and oversee overall customer experience for approximately 250 accounts, with the assistance of product specialists, marketing efforts, and a customer care team. Location: Riverwoods, IL or Remote-USOverviewThe Senior Inside Account Manager for Wolters Kluwer (WK) Legal & Regulatory, US (LRUS) is responsible for developing and executing sales strategy for a book of business composed of existing corporate accounts. This includes developing a relationship with each customer and engaging in continuous discovery to identify needs, demonstrating new products, encouraging existing product usage and acceptance, analyzing risk, and executing on sales opportunities.  In order to maximize customer satisfaction and drive profitable sales growth within the book of business, the Senior Inside Sales Representative partakes in the following:• Retains and grows book of business revenue year over year• Continuously seeks sales opportunities within assigned accounts• Develops strategic plans utilizing contact database and research tools, individual account planning, and deep discovery to support the achievement of sales goals• Maintains a regular cadence of touchpoints with customers to ensure product usage and prevent customer churn• Executes all aspects of the sales process to meet revenue targets• Learns and maintains a deep understanding of LRUS corporate-facing products, the issues that corporate legal and compliance departments face, and the industry as a whole, with the assistance of continuous learning and education programs and team collaboration• Leverages industry, product, and customer knowledge to deeper penetrate existing corporate customer base• Keeps an eye towards market trends and customer feedback to assist in product development• Actively uses CRM systems to manage sales opportunities forecasting• Manages time and resources effectively to accomplish sales goals• Maintains performance standards while working remotely• Actively uses CRM systems to manage sales opportunities and reporting• Performs other duties as assigned by managerEducation: Minimum: Bachelor’s Degree in Business, Marketing/Sales, or related discipline; OR, if no degree, 3 years of Inside sales experience.Qualifications: Minimum: 3 years of Inside sales experience with national accounts, including:Proven experience exceeding sales and revenue targetsProspectingRetaining existing business and encouraging product acceptanceExtensive discovery with key stakeholders (including C-level executives)Complex contract negotiationDemonstrating products for new business or retention purposesForecastingAchieving touch and booked meeting metricsManaging entire sales cycleOverseeing customer experience and problem resolutionNetworking and requesting referencesConsultative value-sellingExperience utilizing CRM software to manage sales opportunitiesExcellent interpersonal skillsTeam sales and collaboration
Wolters Kluwer Riverwoods, IL
The Accounts Receivable team is part of the North American-Accounting Center (NA-AC).  All transactional Order to Cash (OTC) activities across all US and Canadian divisions are being managed by NA-AC and function as a virtual community.  The NA-AC organization focuses on building accounting expertise in a tower structure; Record to Report, Procure to Pay and Order to Cash and provides support to the businesses of Wolters Kluwer North America in a standardized, harmonized, and high quality manner.  Each tower is led by a Senior Director who reports directly to the VP, F&A Service Delivery/Accounting Operations.The Associate Director, Accounts Receivable is responsible for supporting Wolters Kluwer North America divisions in the management and direct supervision of accounts receivable functions.  This role is also actively involved in the delivery of KPI targets which include cash collections and collection metrics.  Weekly and Monthly reporting of KPIs include analysis of current performance, insight into risk and action plans to meet year end targets. The right candidate is an enthusiastic leader with a passion for excellence.This role is responsible for proactively managing cash application/collections for multiple business units, including daily cash application functions, weekly cash reporting, and successful resolution of unapplied and unidentified customer payments in a high-volume, fast paced environment with multiple ERPs.  Cash application team members will be required to effectively multitask by accessing, researching and updating customer records utilizing multiple computer applications, systems and resources.  Working with their managers, the department staff will take direct ownership and responsibility for cash application for customer accounts and manage through the complete resolution of any payment/credit discrepancy issues.   The achievement of these goals is accomplished through effective management of a virtual cash application team which includes Wolters Kluwer and 3rd Party outsourced resources. Essential Duties and responsibilitiesEffectively lead a virtual/global cash application teamPerform strategic planning and priority setting for Accounts Receivable departmentManage multiple projects concurrentlyDevelop and Report KPI metrics to monitor performance delivery with demonstrated ability to take quick effective action to minimize risk exposures for internal and third-party contractual obligationsLead and drive resolution of unidentified/unapplied daily cash, including development of action plan for improvements to reduce unclaimed propertyDevelop and deploy daily/weekly/monthly cash reporting for use by the multiple business entities and DivisionLead NA-AC projects to identify and implement process improvements and process streamlining with respect to cash applicationsProactively engage in projects focused on automation of cash applications from our banking to our fulfillment systemsEnsure effective coordination and communication with Wolters Kluwer and third-party providers (e.g. Capgemini and third party collection agencies) regarding cash receivedLead development of employees and manage performance of the team by communicating clear expectations and goals, providing ongoing, documented feedback throughout the year, and following the company’s performance management and performance improvement processesHire, train, and develop new team members as appropriateManage relationship with outsourcing team, identify activities and support a successful outsourcing of relevant O2C activities including all elements for optimal service delivery while ensuring SLA and contractual requirements are met by vendor.All interactions whether with internal or external customers should keep the customer’s satisfaction as a primary focusDevelop written process documentation for cash application procedures for multiple legal entitiesParticipate in Global Process Model (GPM)community meetings, sharing best practices with focus on standardizationManage departmental spending to approved budget and implement cost savings where availableOther duties as assignedJob Qualifications:Education: Bachelor’s degree in Accounting/Finance or equivalent experience required, or equivalent.Experience: At least 8 years of commercial collection and or accounts receivable and cash applications related work, preferably in a large +$500 million in revenue global organization.At least 5 years of experience leading, developing and managing virtual teams.          Other Knowledge, Skills, Abilities or Certifications:    Intimately familiar with a Balance Sheet and the impact of invoicing and AR activities on the B/S.Intimately familiar with Collections and associated reporting.Ability to determine escalation requirements and ensure key issues are put in front of senior management with recommendations for resolution.Demonstrated track record of driving organizational change through effective change management strategy and techniques, while motivating and leading teams through the change process.Ability to utilize all available information to resolve accounts receivable unidentified balances.Experience in working in a matrix environment, global in scope with multicultural and diverse teamsHighly developed  problem solving  and analytical skills, a strong detail-orientation, out of the box thinking.Excellent verbal and written communication skills with a customer service approach, coupled with strong influence skills.People manager that has the ability to build and maintain strong relationships with the internal customer.Ability to work well under pressure to meet deadlines.Ability to work on multiple projects in parallel and keeping oversight.Self-motivated, willingness to take the necessary initiative to bring projects through completion.Results driven attitude to meet goals.Eagerness and willingness to dive into new challenges and open to continuous change to improve existing processes.Advanced skills in Microsoft Office Excel, Word and PowerPoint.Travel requirementsUp to 30% domestic travel to other business units and international travel to third-party service providers (international trips approx. 1x annually).Physical DemandsNormal office environment.
Wolters Kluwer Riverwoods, IL
An inside account management role that is responsible for growing a defined book of existing corporate accounts through retention of existing revenue and upsell/cross-sell efforts relating to legal and compliance research software and workflow tools. This account manager will work to develop relationships, identify opportunity, increase user acceptance, and oversee overall customer experience for approximately 250 accounts, with the assistance of product specialists, marketing efforts, and a customer care team. Location: Riverwoods, IL or Remote-USOverviewThe Senior Corporate Account Manager for Wolters Kluwer (WK) Legal & Regulatory, US (LRUS) is responsible for developing and executing sales strategy for a book of business composed of existing corporate accounts. This includes developing a relationship with each customer and engaging in continuous discovery to identify needs, demonstrating new products, encouraging existing product usage and acceptance, analyzing risk, and executing on sales opportunities.  In order to maximize customer satisfaction and drive profitable sales growth within the book of business, the Senior Inside Sales Representative partakes in the following:• Retains and grows book of business revenue year over year• Continuously seeks sales opportunities within assigned accounts• Develops strategic plans utilizing contact database and research tools, individual account planning, and deep discovery to support the achievement of sales goals• Maintains a regular cadence of touchpoints with customers to ensure product usage and prevent customer churn• Executes all aspects of the sales process to meet revenue targets• Learns and maintains a deep understanding of LRUS corporate-facing products, the issues that corporate legal and compliance departments face, and the industry as a whole, with the assistance of continuous learning and education programs and team collaboration• Leverages industry, product, and customer knowledge to deeper penetrate existing corporate customer base• Keeps an eye towards market trends and customer feedback to assist in product development• Actively uses CRM systems to manage sales opportunities forecasting• Manages time and resources effectively to accomplish sales goals• Maintains performance standards while working remotely• Actively uses CRM systems to manage sales opportunities and reporting• Performs other duties as assigned by managerEducation: Minimum: Bachelor’s Degree in Business, Marketing/Sales, or related discipline; OR, if no degree, 5 years of B2B experience.Qualifications: Minimum: 5 years of B2B experience with national accounts, including:Proven experience exceeding sales and revenue targetsProspectingRetaining existing business and encouraging product acceptanceExtensive discovery with key stakeholders (including C-level executives)Complex contract negotiationDemonstrating products for new business or retention purposesForecastingAchieving touch and booked meeting metricsManaging entire sales cycleOverseeing customer experience and problem resolutionNetworking and requesting referencesConsultative value-sellingExperience utilizing CRM software to manage sales opportunitiesExcellent interpersonal skillsTeam sales and collaboration      
Wolters Kluwer Remote, CT
Job Description SummaryThe Product Owner is a member of an Agile Team who represents the voice of the customer and is responsible for working with the Product Manager and other stakeholders—including other product owners and the team—to define and prioritize the product backlog so that the solution effectively addresses business needs while maintaining technical integrity. The Product Owner is an important role at Wolters Kluwer and will have accountability and decision-making responsibility as products are developed. He or she will understand the customers and potential customers as well as the broader industry.Job DescriptionA remote based option is available for this opportunity.Basic Function:The Senior Technology Product Manager, T360 Core Matter & Spend Management  for Wolters Kluwer ELM Solutions, is responsible for delivering on overall strategy and roadmap for the T360 Application, driving software development to support current and new markets, including the evaluation and future evolution of the company's platform technology assets, and acting as an evangelist with customers, prospects, and industry experts for the overall product portfolio. Working with the Senior Director, the Senior Technology Product Manager drives product strategy and growth plans to meet or exceed revenue and market share goals. Critical to the success of this mission, the Senior Technology Product Manager will work closely with both technical and business teams to map product functionality to business objectives, drive enhancements and continually evaluate the effectiveness of current and future offerings. This position will also create and define product enhancements required to support the launch of new applications and capture growth opportunities.Essential Duties and responsibilities:Ownership and definition of features and capabilities that support a matter and spend management along with overall product strategyDefine, communicate, maintain, and gain consensus on product roadmap, ensuring alignment with business objectives and supported by business cases, market research, customer data and competitive analysisLead the core team and work with internal stakeholders to manage release milestones and the overall launch process.Using Lean principles collect and analyze data obtained through product instrumentation, contextual design, user focus groups, conferences, and surveys to validate the direction of future enhancements.Work with assigned Scrum teams, and other product managers/scrum teams, to identify and prioritize sprint and release goals using Agile software development methodologies.Act as an evangelist for the product portfolio, and provide expertise and support to the Marketing, Strategic Alliance, and Sales organizations, including presenting directly to executives and customers, along with presenting to customer focus groups and user events.Work directly with Product Marketing team to produce messaging and collateral     Ability to work independently with minimal guidance; lead projects and have accountability for on-going activitiesJob Qualifications:5 years of product management experience, with at least 2 years of experience in enterprise software product management, including exposure to platform and core technology issuesBachelor’s degree in computer science, Engineering, Information Systems, or related discipline preferredExceptional written and oral communication skills. Effective and persuasive in customer-facing situationsAn assertive, direct communication style, with the ability to motivate others across the companyFamiliarity with the Pragmatic Marketing FrameworkAgile Product Owner experience preferred. Experience with agile development methodologiesExperience with web applications, web technologies and distributed computing environmentsExposure to customer implementation and maintenance issues, in a consulting, support, and/or product management roleUnderstanding of and/or ability to quickly grasp essential product implications of certain development frameworks, methodologies, and architectureCollaborative, energetic, and hands-on team playerAbility to translate high level requirements into detailed product specificationsStrategic planning skillsExcellent execution, prioritization, and organization skillsStrong analytical skills in measuring opportunities and product performanceAbility to adjust, respond, and manage a changing list of priorities to meet deadlinesFamiliarity with enterprise corporate law departments and AmLaw 200 firmsLegal and/or compliance technology industry experienceTravel requirements:Ability to travel up to 20% both domestically & internationally. Occasional travel to industry events, customer sites and other Wolters Kluwer offices as required
Wolters Kluwer Waltham, MA
Senior IT Support Engineer – Datacenter What makes this fun?In this role you will be a key contributor to the installation, configuration, maintenance, and support of a secure high-availability Windows & Linux based server & network infrastructure in both software development and data center production environments. You will be part of an IT team dedicated to the GainsKeeper business spanning multiple data centers. You will be exposed to cutting edge technologies and supporting our most visible clients in a high performance computing (HPC) environment.Some of the things you will work on and be responsible for:Perform Windows and Linux based system builds.Maintain & support Internet host servers in 24 x 7 processing environments.Setup, maintain, and support Active Directory domains (sites, DNS & DHCP). Create group policies in Active Directory and manage users/groups.Configure and support terminal services on Windows servers.Execute firmware upgrades, OS upgrades, and hardware upgrades.Respond to all support issues requests in an expedient manner, providing clear and informative status entries, resolution entries and quality assurance closure. Will work to identify the root cause of any issues and strive to incorporate solutions that are correct, with zero rework.The experience we look forward to you having:BS Computer Science, Computer Information Systems, or equivalent with minimum of 4 years of relevant experience in Windows and Linux server and network administration.Microsoft Certification Systems Engineer / MCSE preferredExpertise in the build, configuration, installation and troubleshooting of Windows server Enterprise and Standard production environmentsKnowledge of HPE hardware (Proliant, rack servers, and tape library) and storage systems including NAS (Network Attached Storage), SAN (Storage Areas Network) and DAS (Direct Attached Storage)Experience with server and storage hardware components troubleshooting, upgrades, and testingExperience with data center networking, cabling, and best practices standardsExperience administering, maintaining and supporting Active Directory, AD domains and terminal servicesExperience performing firmware upgrades, OS upgrades, and hardware upgradesKnowledge of TCP/IP network protocols, including DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name Systems), SMTP (Simple Mail Transfer Protocol) and VPNProficiency in PowerShell and BASH scriptingExperience with the following technologies is a plus: ARCServe Backup or equivalent enterprise backup software, knowledge of Cisco firewall, and F5 Load balancerA little bit about us…Wolters Kluwer is a global leader in professional information services. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance and healthcare rely on Wolters Kluwer's market leading information-enabled tools and software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world.  Wolters Kluwer combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job.  They are not intended to be an exhaustive list of all duties and responsibilities and requirements.EQUAL EMPLOYMENT OPPORTUNITYWolters Kluwer U. S. Corporation and all its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Wolters Kluwer New York, NY
Technical LeadWolters Kluwer is a global leader in professional information services. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance and healthcare rely on Wolters Kluwer's market leading information-enabled tools and software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world.  Wolters Kluwer combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.Key Responsibilities:  As Technical Lead you will:Lead the development effort for efficient, well-structured and documented technical solutions.Develop the software along with the team and be responsible for the delivery.Drive and lead the project team withWork break down for a Project, Code Reviews and provide feedback on estimations, implementation.Partner with Technology leadership and be an advocate of technical vision, and champion the cause of good software development practices.Partner with Product owner to understand the requirements, and break it down into meaningful tangible problems, for the development team.Build effective relationships within our matrixed organization with other business units in order to support change request, solution design & testing.Key Requirements: A minimum of 7 years of Development experience with at least 2 years of experience leading a globally distributed team of employees and contractors; preferably within a large, matrixed organization.Bachelor’s degree from an accredited college/university or equivalent work experience; Master’s degree preferredExperience developing and delivering high performance search engine space solutions with large content space.Experience working with system design, software and services vendors including experience in Cloud (AWS or Azure)Extensive C++(Unix)/Java design and development skills including multi-threading and Database design, data architecture, in a Cloud hosted environment.Experience of working on scalable, distributed systems and thorough understanding of Computer Science fundamentals such as Object Orientated Design, Data Structures and AlgorithmsCollaborative team member, able to take a technical lead role and mentor junior developers
Wolters Kluwer Wichita, KS
Works under limited supervision following general instruction for regular, new or special assignments. Requires considerable knowledge and specialized skills of operational or administrative systems and processes achieved through job-related training and considerable on-the-job experience within the discipline of technical customer service. Completes work directly related to post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and services.  May provide remote technical and application support to customers, by phone and/or remote system access. Carries out and delivers specific delegated tasks or a range of tasks as part of a specific service or service team. Works on more complicated issues or tasks by following an established pattern, with a requirement to run standard procedures, analyses, reports, record information or results to an agreed format.Basic FunctionAs a Senior Customer Service Technical Associate your primary responsibility will be to provide support to our tax software clients. This role provides resolution to moderate and complex product specific inquiries by phone, email, and online chat. In this role, you will need to develop strong product knowledge in order to correlate customer inquiries to WK products and solutions. You will then resolve these issues utilizing the information provided in product guides and support knowledge databases. Essential Duties and responsibilitiesManage phone, e-mail, and chat support for moderate to complex product or content issues; identify, resolve, and escalate issues when necessary; document these interactions in our customer relationship databaseIdentify and document resolution to reoccurring inquiriesMentor existing staff and monitor open cases to assure timely and effective resolutionCross-train on other WK products and systemsParticipate in projects and as well as process improvement initiativesParticipate in product testing and review as required Secure and keep confidential product and customer dataOther DutiesOther duties as assigned.Please note: As a Senior Customer Service Technical Associate, you must be able to work a flexible schedule that includes normally scheduled evening hours.  You must also be able to work overtime hours that may include evenings & weekends as needed to meet objectives during peak season.Job QualificationsMinimum Qualifications:Bachelor’s Degree in Business a business-related field or equivalent experience requiredTwo years of experience or knowledge in one or more of the following areas: accounting and bookkeeping; financials and reporting; sales and customer relationship managementThree years of experience in a customer-facing role with the ability to build collaborative relationships using positive language and a service-oriented attitudePreferred Qualifications: Bachelor’s degree in Business, Accounting or FinanceExperience working with CCH tax and accounting softwareTax preparation or accounting experienceExperience working in a help desk or customer support environmentUse of SalesForce.comOther Knowledge, Skills, Abilities or Certifications:  (First list requirements, followed by preferences.) Requires advanced computer and internet skills including Microsoft Office Requires service orientation - high commitment to meeting needs of customers and colleaguesRequires advanced professional communication skills both written and verbalRequires the ability to adhere to a structured work schedule and efficiently self-manage work timeRequires strong problem-solving skills, including the ability to actively listen, and ask meaningful probing questionsAbility to diffuse and provide effective resolution to customer complaintsStrong analytical and decision-making skillsMust be able to learn and apply technical knowledge, work within defined policy and procedures, and use standardized tools and technology to perform job functionsDetail-oriented and able to handle multiple top prioritiesAbility to function in a fast-paced, collaborative, matrixed team environmentStrong work ethic and passion for excellenceAbility to work flexible schedule and manage overtime as required to meet objectivesKnowledge of tax, accounting and audit principles, practices and legislation/regulationsCPA, EA or other Accounting Certification is a plusTravel requirementsNonePhysical DemandsNormal Office Environment
Wolters Kluwer Philadelphia, PA
R0017479Editorial DirectorPhiladelphia, PA or RemoteThe Editorial Director oversees print and online editorial operations and staffing for one or more publications and ensures that content is clinically accurate, timely, and targeted to the individual readership. Develops the overall mission and objectives for the publication(s) and develops an editorial plan based on clinical and scientific trends in its market. This position works closely with the Publishing Directors to initiate development of supplements, spinoffs, and sponsored content with a particular eye toward commercialization (advertising or grants), and sometimes new publications, and balances both content and business needs to meet editorial and revenue goals.***This position can work remotely, Philadelphia, PA or the East Coast based preferred.ESSENTIAL DUTIES AND RESPONSIBILITIESDirect and oversee the editorial content and strategy for assigned title(s) to ensure that it and all ancillary products meet journalistic standards for quality and professional publishing, and the needs of the readers and business.Works with authors and editorial staff to acquisition and develop manuscripts that are appropriate for each journal’s readership and mission.Oversee editing and writing assignments for editorial staff to meet all production deadlines for journals, websites, eNewsletters, and social media sites. Work with outside Editor(s)-in-Chief to ensure that title(s) are positioned correctly for their respective markets, considering competition and financial goals.Ensure that title(s) provide readers with interesting, in-depth coverage of clinical issues and healthcare trends in their respective markets, including annual editorial markers such as salary, work/life balance, and other surveys.Oversee design of print and digital products, such as supplements, directories, and special projects that are sponsored via educational grants or commercial means, writing said grants when appropriate.Evaluate manuscripts within the Editorial Manager system for acceptance, revision, or rejection, initiating and tracking the peer-review process to ensure accuracy of published article.  Seek society affiliation agreements and compulsory subscription adoptions of title(s) to increase revenue opportunities and improve market positioning.Position title(s) to earn Web of Science Impact Factor or ESCI ranking.Monitor Kantar rankings and work with marketing and editorial team to improve rankings via eNewsletters and digital marketing.Work with marketing to ensure timing and messaging of individual subscription programs are on target to support revenue.Review and approve article PDFs for print and digital formats throughout the production cycle.Direct and supervise editorial staff and freelancers in assigned writing and editing projects.Oversee the online and social media presences, including annual short- and long-range goals for each, ie: regular inclusion of rich media such as videos, podcasts, blogs, online/digital-only content, etc.Direct the publication’s social media strategy (Facebook, Twitter, LinkedIn, Instagram, etc.), including annual short- and long-range goals for each, ie: frequency of posting/tweeting, posting strategies, social media events, and potential commercial support, etc.Manage the annual editorial calendar, brainstorming fresh ideas for the print and online versions and related branded products.Maintain Editorial Advisory Board(s) and review annually to ensure optimum market coverage.Work with Publishing Directors and Publishing Associate to interpret monthly and annual P&Ls, including identifying issues and remediation plans.Work independently and as a direct liaison to Publishing Directors, taking initiative and ownership of journal(s) with minimal supervision.Work with Publishing Directors, outside Editor(s)-in-Chief, and Sales Directors and Reps to create advertising sales strategies that enhance revenue and readership.Ensure timely editorial workflow in accordance with monthly, bimonthly, or quarterly production schedule.Attend related annual professional conferences either live or virtually, as appropriate.Set annual goals and objectives for all reporting employees, including developmental goals and reviews in performance management system.Assist Publishing Directors in calculation of annual editorial budgets and monitor monthly expenses accordingly.Complete monthly MOR highlights report with feedback from editorial team, as well as other reports and analyses as required by Publisher.Collaborate with the Rights, Licensing, and Permissions teams for strategic opportunities to increase revenue.Perform other job functions as assigned by Publishing Directors minimum of 6x annually.Other Duties:Work independently and cross-functionally, taking initiative on assigned tasks.Perform other duties, as assigned by supervisor.QUALIFICATIONSEducation:Required Experience:7+ years editorial experience, preferably with STM publicationsProficiency in MS OfficePreferred Experience, Knowledge & Abilities:2 years of management experience preferredStrong editing and rewriting skillsGood oral and written communication skillsGood project management skillsAbility to manage multiple projects simultaneouslyMust be detail-oriented and able to meet deadlinesKnowledge of social media and online strategiesKnowledge of SEO and other web optimization strategiesFamiliarity with creating podcasts, videos, blogs Ability to work closely with editorial and design teams Ability to work closely with staff of society partnersTravel: 5%, some minimal travel required, typically to meetings and/or conferences.
Wolters Kluwer Remote, TX
Wolters Kluwer is a global leader in professional information services. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance and healthcare rely on Wolters Kluwer's market leading information-enabled tools and software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world.  Wolters Kluwer combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.Key Responsibilities:  Develops and implements assigned projects from original concept through final implementation, creating detailed work plans, schedules, project estimates, resources plans and status reports.Develops best practices, project standards, procedures, and quality objectives including metrics for assessing progress.Ensures adherence to quality standards and reviews project deliverables.Manages the integration of vendor tasks and tracks and reviews vendor deliverables to ensure services and/or products as agreed.Provides technical and analytical guidance to project team as necessary.Determines staffing requirements and forms project teams to ensure coverage for all essential tasks.Provides work direction and leadership to complex projects, including scheduling, assignment of work and review of project efforts and provides coaching to less experienced project managers.Monitors and audits project milestones, gathers metrics, and develops and implements changes as necessary to ensure that the project remains within specified scope and is within time, cost, and quality objectives.Conducts formal review with business sponsor/s at project completion to track and confirm acceptance and satisfaction.Manages project budget to meet expectations and conducts project profitability, revenue, margins, bill rates and utilization analyses.Key Requirements: 7 + years of project management experience, OR equivalent.Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).Tools and process enabling remote connection to internal systems.Project Management SoftwarePMP, Agile, SAFe, Salesforce, or Pega certifications are a plusStrong communication and analytical thinking – very methodical in approachAptitude to understand complex regulatory environmentWorkflow/process mapping and improvement experienceSoftware development or transformation experience (scrum master certification, product management/product owner experience)Servant leadership mindsetCross-functional leadershipBachelor’s Degree in Business, Project Management or related field, OR equivalent.#LI-Remote
Wolters Kluwer Chicago, IL
As an Enablon Software Engineer, you will join a small & innovative team responsible and will design, develop, maintain, and test software applications in emerging industries following guidelines & best practices.  Teams are composed of talented software engineers working in a very dynamic, challenging, fast-paced, sustainable, fun and Agile (Scrum) environment. We also maintain a high level of individual and team development by continuously thinking forward and continuing to expand our company’s growth and success by focusing on the improvement of the people behind its development.  Essential Duties & Responsibilities Collaborate closely with product owners, testers and other software engineers to improve the Framework Lead architectural decision within your scope Work closely with other Technical Leads and Architects to determine development feasibility within identified constraints Brainstorm with your team to work through problems that will considerably increase product user experience Troubleshoot and solve complex client issues Support product owner by drafting functional specification & technical requirements Write technical specifications and documentations Participate in detailed development costing, review and demo Work with QA the improve quality of our processes Write unit tests Follow and participate directly in the improvement of organizational and development practices and processes Share knowledge through direct support, training, peer review, presentation, articles, etc. Participate in onsite client demos, workshops or training depending on your interest and experience 
Wolters Kluwer Riverwoods, IL
As a Sr. Financial Analyst, you will provide financial oversight and support of major IT Projects and Business Case modeling. Support includes monthly financial and operational reporting on key initiatives, provide input for the annual budget, and assist in the three-year business development planning process. This position reports to the GBS Finance Manager/Director with dotted line support of an IT Executive and/or a Global IT Business Relationship Manager for one of WK’s Business Units.Responsibilities: Participate in the monthly financial close process via submission of accruals and other necessary journal entriesReport monthly financial results, analyze and interpret financial information pertaining to the IT key projects and initiatives to Global WK DivisionsPrepare forecasts and evaluate corresponding efficiencies, productivity and other initiatives, as applicableAccountable for business case modeling and performance tracking for the IT key projects and initiativesUnderstand business issues and can advise concerning business policy, resource allocation, and business operations to improve financial performanceAssist in developing the creation of annual budget and three-year Business Development Plan, detailing cost expectations, along with supporting strategic and tactical plansParticipate and recommend efficiencies and opportunities for process improvement within given responsibilityEducation:  Bachelor’s degree in Accounting, Finance, or related degreeQualifications:5+ years of financial planning and analysis experienceAdvanced knowledge of Excel and other database toolsExcellent analytical skills, strong attention to detail and ability to manage multiple priorities with accuracy and timelinessStrong written and verbal communications skills.Other Knowledge, Skills, Abilities or Certifications Preferred:MBA or advance degreeExperience in financial reporting and IT operations preferred.Candidates should have a successful track record as a business partner; proven ability to perform in a complex, high performing, finance organization.Experience with excel VBA