Visa

706 job(s) at Visa

Visa Austin, TX
Position Summary:The Systems Analyst a.k.a. Application Production Support Level 2 Engineer is part of a team responsible to provide successful implementation and management of Visa services (applications under Visa Information Management (Commercial Cards)) in the test and production environments. Ensuring the service meets the corporate quality, security and compliance standards, and providing the documentation for the ongoing support and maintenance of the systems. Essential Functions Responsibilities: Responsible for providing 24X7 Application Support across multiple visa applications. Responsible for applying code and operation break fixes and other proactive maintenance activities to keep the services up and running. Responsible for evaluating the Issues reported by Visa clients and members and providing ongoing solutions Responsible for managing the performance and tuning of several Visa applications. Will be responsible for managing the service and ticket SLAs and managing the workflow to achieve the SLAs. Qualifications Minimum Qualifications A bachelor's degree or equivalent in Computer Science, Engineering or related field Minimum 4 years' experience in working with Apache, Tomcat, WebSphere, IBM-IHS web server and LDAP. Experience on Redhat version of Kubernetes, Docker and Openshift. Basic level knowledge on Akamai, Active-Active setup Application Knowledge and experience with Linux and UNIX. Minimum 3 years' experience in Production support working in a globally distributed team. Working experience on Java, J2EE and Perl Script technologies. Experience in working with Db2 UDB and Oracle DB's, DML/DDL SQLs and Stored PROCs Intermediate knowledge on Cloud and VM ware infrastructure. Intermediate knowledge on Load Balancer, TCP layer architecture. Strong knowledge of Ansible and YAML scripting. Should have a technical and business mindset Preferred Qualification Knowledge of Block Chain functionality to support Kafka, Zookeeper. Experience in HyperLedger (IBM) to handle ledgers block chain and support Couch DB. ISO 9000 and ITIL experience will be advantageous. Experience with Service Now and ticketing workflows is preferred. Working experience with monitoring tools like SPLUNK or any other monitoring tools/processes will be advantageous Additional Information Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Apply for this position
Visa Foster City, CA
Lead Cybersecurity Architect (Applications Security) What's it all about? Cybersecurity is at the beating heart of our culture. Our diligence and expertise is what makes us the undisputed leader in electronic payments. We've made it our priority to create a top-tier Security Architecture team, poised to defend us against any potential cyber threats. We're looking for those of you who are inherently driven and fascinated by the art and science of cyber defense. We'll arm you with the very best tools and tech so that you can deliver top notch results. Development underpins job fulfilment at Visa. As Senior Solutions Architect, you'll be enthused by getting stuck into various defense and security sector related projects, as well as the chance to work with people from a range of disciplines, as well as colleagues and clients at every level. So what do we expect of you day to day? Qualifications Basic Qualifications 10 years of work experience with a Bachelor's Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/MBA/JD/MD) or at least 3 years of work experience with a PhD Preferred Qualifications 12-15 years of work experience with a Bachelor's Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD You will have significant progressive experience in building secure applications preferably payment platforms, systems that can withstand all types of threats from various threat agent. You would have conducted threat modelling exercises on networks and systems to identify all the threats the systems is exposed to and recommended mitigations controls to address those threats. You will have a deep understanding of current compliance, regulatory and legal requirements relevant to the transaction processing industry such as PCI, HIPPA, SOX, and GLB. Knowledge of administrative, physical and technical controls that could be built around networks, systems and applications to secure them. A proven record of accomplishment in designing security controls for complex web applications with backend services expertise such as API Gateway, Identity and Access Management Services, Data Protection technologies, Security Information Event Management etc. Strong knowledge of deep design review and Secure Development Lifecycle methodologies, Agile based methodologies, middleware platforms, development platforms (Java, C, C++, .NET etc.) An individual with experience of working on large scale cloud based services (including SaaS, PaaS, IaaS) and very understanding of security challenges involve in deploying Cloud Applications Experienced hands on SW development in C/Objective-C/C++/Swift/Java Technical experience with security technologies including, but not limited to, intrusion detection/prevention, event correlation, firewall, antivirus, anti-spam, policy enforcement, patch/configuration management, usage monitoring, audit, secure application development, etc. Additional Information Essential Functions Be a product security champion by driving Security Architecture and Design/implementation/optimization for Web, API and Mobile backend applications across Visa. Engage in the initial requirements definition (including analysis of threats and risks and alignment with Visa security, Engineering, IT and Architecture standards. Conduct and facilitate security reviews, threat modelling including deep design reviews throughout the development lifecycle. Facilitate "table-top"/red-team/scenario analysis exercises in conjunction with other SME's; and plan the resolution of any identified vulnerabilities/issues. You'll be working on enabling/building security on various platforms and technologies which protect the applications from attacks like:Payment processing platforms, Payment Wallet solutions, Consumer facing applications, COTS products deployed in house, public clouds, Issuer/Acquirer facing platforms and applications, white labelled solutions for partners. zTPF, zOS, MVS, Linux, Windows, VMWare, Openstack, SDN, Public cloud like AWS, Google Cybersecurity tools like IDS, SIEM, Tripwire, Tanium, Netwitness, Netflow, WAF HSMs, Tokenization systems, data encryption solutions from Safenet, Vormetric etc Web technologies like HTTP, SOAP, REST services, AJAX Databases like Oracle, MS SQL, Couchbase, Cassandra, Riak, Aerospike Programming languages like Java, C, C++, .Net, Javascript, GoLang, ErLang, Cobol etc Caching services like Kafka, Coherence, MQ Big-data like Hadoop Web Access Management solutions like Forgerock, Siteminder, Custom/in-house Security Frameworks Automate security tools and processes ensuring innovation and advancement strategies that keep pace in the areas of access control, security-in-depth, secure transaction processing, secure coding practices for web and mobile applications. Help business and product team to achieve various compliance certifications like PCI, FFIEC etc. Be responsible for overall planning, direction and oversight of multiple projects, products, services or functions. Identify and analyse system and application level vulnerabilities to provide recommended counter measures or mitigating controls that reduce risk to an acceptable and manageable level. Independently formulate direction, design or oversight for the development of major Enteprise-wide programs or plans that have significant impact on the success of the organization. Work Hours Incumbent must make themselves available during core business hours. Travel Requirements This position requires the incumbent to travel for work “0-5%” of the time Physical Requirements This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds. Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Apply for this position
Visa Highlands Ranch, CO
The global systems operations team supports all the processing operations for Visa Inc., including Visa's networks, systems, and applications. It is also responsible for physical engineering and support of the Visa facilities and the lab environment. As a member of Operations Command Center, the Associate Network Processing Analyst has the primary responsibility for monitoring authorization processing and providing first level response to assist with the mitigation or elimination of issues which may be impacting to our clients, or the VISA brand. The preferred candidate will have the responsibility of being the first point of contact for all Visa customers (worldwide), and will need to possess excellent Customer Service, technical and analytical abilities in order to effectively manage first contact with VISA customers, and resolve a high number of reported issues without any need for escalation or assistance. The preferred candidate will possess all of the following competencies. This is a day shift position. Does your experience include dedicatedly monitor, recognize, analyze, isolate and/or resolve documented hardware and software problems utilizing a variety of hardware and software testing tools and techniques? Do you enjoy being responsible for the communication of issues to management, other internal support groups and customers via pages, email broadcasts or phone calls? As part of this team, you will support and advocacy for Visa clients comprised of consumers, businesses, financial institutions, and governments worldwide. We use ISO 8583 message format to build a solid grasp of the payment transaction elements from point of sale ultimately resulting in a flawless transaction for the cardholder. We develop an in-depth understanding of Authorization transaction message flow and the various types of transaction exceptions that can be encountered resulting in cardholder impact. Our team captures pertinent information and work with our clients to isolate and resolve the majority of events without any need for assistance. As a team member, you document support procedures, managing each issue through resolution or turnover in order to maintain established service levels. You will track, update, and resolve all assigned incidents, changes and problem reports in the incident. Our team takes pride in ensuring that documentation is thorough, accurate and meets a standard of high quality. We properly raise incidents in a timely manner per support guidelines and procedures. You will be the liaise with L2 support groups and/or development groups to collaborate on the resolution of incidents and problems. And you will Bridge Stewardship in support of timely resolution of internal and client facing issues. Qualifications Basic Qualifications: Minimum of 6 months of work experience or a Bachelor's Degree Preferred Qualifications: 2 or more years of work experience Excellent verbal/written communication, organizational skills; ability to prioritize in a constantly changing work load. Interpersonal skills and ability to excel as part of a team. Financial/banking background Basic Understanding of Authorization transaction message flow with the ability to gain an in-depth understanding. Ability to quickly learn Visa proprietary as well as industry standard tools to support monitoring and response for client and Visa brand issues. Primary Tools are Netcool, SolarWinds and Vital Signs Relevant experience needed Uses sound judgment in resolving priorities and enlisting support of other internal groups to prevent any compromise to Visa business or client service level agreements MS Office suite proficiency Need to already possess Information Technology Infrastructure Library Foundation Certificate (ITIL), or ability to obtain within 6 months. Cisco Certified Network Associate (CCNA) Basic Knowledge of routing/switching, tunneling, security operations/engineering, MPLS. Firewall experience and file transfer highly desirable PCAP certification (Python Certified Associate in Programming) Education / Professional Credentials Additional Information Essential Functions As a member of Global Network Operations Support, the Associate Network Analyst has the primary responsibility for monitoring the Corporate and Commercial Visa Networks and providing first level response to assist in the mitigation or elimination of issues affecting network connectivity and impacting our clients or the Visa brand. The preferred candidate will need to possess strong technical and analytical abilities, in order to effectively monitor and support network connectivity on critical systems; resolve a high number of reported issues without need for escalation or assistance; the ability to multi-task in a fast-paced environment and often act as the first point of contact with Visa customers. Ability to track, update and resolve all assigned incidents, changes and problem tickets via the Ask Now management system, ensuring that documentation is thorough, accurate and meets a standard of high quality. Proactively monitor, recognize, analyze, isolate and/or resolve documented hardware and software problems utilizing a variety of hardware and software testing tools and techniques. Properly escalate incidents in a timely manner per support guidelines and procedures. Liaise with L2 support groups and/or development groups to collaborate on the resolution of incidents and problems. Follow documented support procedures, managing each issue through resolution or turnover in order to maintain established service levels. Act as the support / advocacy for Visa clients, who are comprised of consumers, businesses, financial institutions, internal groups and governments worldwide. Ability to gather pertinent information and work with our clients to isolate and resolve the majority of events without need for assistance. Ability to develop, edit and distribute effective internal and external communications in a timely and accurate manner, per documented processes. Maintain technical skills through participation in ongoing training. Support project schedules and change management.. Responsible for internal and external communication of issues to management and other internal support groups. Internal and External Bridge Stewardship in support of the timely resolution of internal and client facing issues. Work Hours Alternative Schedule: Two-week rotating schedule of 12-hour shifts OT as requested to cover staff shortages and training Weekends and over the holiday periods as scheduled Shift starts at 6:00 AM MT/8:00 AM ET and ends at 6:30 PM MT/8:30 PM ET Shift repeats every 2 weeks Week 1: Monday, Tuesday, Friday, Saturday and Sunday Week 2: Wednesday and Thursday Travel Requirements This position requires the incumbent to travel for work 5% of the time. Mental/Physical Requirements This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Apply for this position
Visa Palo Alto, CA
This position is ideal for an experienced SW engineer who is passionate about solving challenging business problems and building applications that provide an excellent user experience. You will be an integral part of the Global Merchant Repository product development team focusing on design and build of software solutions that leverage data to solve business problems. The role is for a self-motivated individual with expert software engineering skills and solid expertise with Big Data systems integration and technologies. The candidate will be extensively involved in hands-on activities including POCs, design, documentation, development and test of new functionality. Candidate must be flexible and willing to switch tasks based on team's needs. Qualifications Basic Qualifications Minimum of Bachelor's degree or equivalent Preferred Qualifications 7-10 years of work experience and a Bachelor's Degree or 6 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or Full Stack Software Development experience in of large scale mission critical applications Demonstrated hands on experience building Big Data solutions. Expertise in Big Data technologies in Hadoop ecosystem Spark, MapReduce,Hive, HDFS, Yarn, Kafka, Pig, Oozie, HBase, etc. Experience with highly distributed, scalable, concurrent and low latency systems working with one or more of the following technologies: Hadoop distributions, Storm and Spark streaming,Spark advanced analytics, NoSQL data warehouses such as MongoDB Hbase, Cassandra, and data processing frameworks like Apache Nifi Hands on experience with Scala, Python, and Java etc. Strong experience in Data Analysis on large data sets. Strong knowledge of SQL on RDBMS and Big Data environments Understanding of Machine Learning libraries like Apache Mahout and Spark MLib Developing data-enabling software utilizing open source frameworks or projects such as SOLR, Drools, etc. Strong on elegant coding, can write very solid prototypes or core components quickly Leveraging DevOps techniques and practices like Continuous Integration, Continuous Deployment, Test Automation Build Automation and Test Driven Development to enable the rapid delivery of working code utilizing tools like Jenkins, Maven, Nexus, Chef, Git and Docker Outstanding verbal, written, presentation, facilitation, and interaction skills, including ability to effectively communicate architectural issues and concepts to multiple organization levels Additional Information Essential Functions Responsible for the architecture, design, development, implementation Lead the development of new products/solutions iteratively by building quick POCs and converting ideas into real products Design and develop mission-critical systems, delivering high-availability and performance Design, code and integrate application business layer with external application components Interact with both business and technical stakeholders to deliver high quality products and services that meet business requirements and expectations while applying the latest available tools and technology Develop code and mentor junior developers to ensure deliverables are on time, within budget, and with good code quality Have a passion for delivering zero defect code and be responsible for insuring the team's deliverables meet or exceed the prescribed defect SLA Coordinate Continuous Integration activities, testing automation frameworks, and other related items in addition to contributing core product code Present technical solutions, capabilities, considerations, and features in business terms. Effectively communicate status, issues, and risks in a precise and timely manner Work Hours:This position requires the incumbent to be available during core business hours and couple of hours in the night to coordinate with other global teams. Travel Requirements:This position requires the incumbent to travel for work 0% of the time. Physical Requirements: ​​​​​​ This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, and reach with hands and arms. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. I'm interested Apply for this position
Visa Palo Alto, CA
The VISA BI and AnalysticsTeam is looking for a Lead Software Engineer. We'e looking for somone with experience in application development developing Data Processing pipelines and engines. Experience in designing and implementing multi-lingual text processing applications applications using NLP, Information Retrieval and Machine Learning techniques is also preferred. The selected candidate will also experience with exploring and innovating new IP, genres, and product experiences. They will also have experience in ideation, software design, programming, debugging, and optimization. Qualifications Basic Qualifications Minimum of a Bachelor's degree or the equivalent. Preferred Qualifications 12-15 years of work experience with a Bachelor's Degree or 8-10 years of experience with an Advanced Degree 5-10 years of experience in application development developing Data Processing pipelines and engines Experience with third-party libraries and APIs Experience using Scala, Java,Python, Spark, Map/Reduce and related Big Data Technologies Experience in designing and implementing multi-lingual text processing applications applications using NLP, Information Retrieval and Machine Learning techniques Experience with Test Automation and Continuous integration using GIT, Stash, Jenkins, Bamboo etc. Hands-on experience with relational database such as MySQL, DB2, MongoDB etc. Demonstrated prior work exploring and innovating new IP, genres, and product experiences Experience in ideation, software design, programming, debugging, and optimization Prior experience working in a start-up is a plus Financial services and/or payments processing industry experience is a plus Additional Information Essential Functions Lead your own small team of dreamers, self-starters and go getters, in an extreme programming model Develop new ideas into demo-able products Drive rapid prototyping cycles – concept to working prototype in weeks, days and hours Leverage the small team to the fullest to work on multiple parallel POCs and incubation efforts Use stubs as needed to simulate capabilities lighting up in the near future Work collaboratively across team boundaries to share common infrastructure and functional capabilities Provide feedback into core product teams to influence their roadmap and strategy Physical Requirements This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds. Apply for this position
Visa Austin, TX
Visa Global Product Design is seeking an experienced, hands-on Sr. Staff Designer with strong capabilities in the design of engaging non-consumer user experiences. The Sr. Staff Designer will: Design world-class User Experience solutions that support the needs of Visa employees and partners. Lead large-scale global projects. Contribute and support strategic goals of the organization. Act as a change agent, sparking fresh ideas that are infused in our culture and our products. Foster a deep and rewarding collaboration with internal partners such as Technology, Risk, and Cybersecurity. Use and contribute to design systems. Mentor other designers and lead by example in delivering excellent individual work. Be an advocate for our employees and partners. Qualifications Basic Qualifications Minimum of Bachelor's degree or equivalent. Experience launching world-class UX solutions for the web and mobile. Expert knowledge of visual, UI and interaction design principles with an eye for details and consistency. Experience using and creating/contributing to design systems & style guides. Experience using Sketch & InVision. Excellent verbal and written communication skills, problem solving skills, customer service and interpersonal skills. Fully fluent in English and able to understand and be easily understood in spoken and written English. Ability to work independently and manage one's time. Preferred Qualifications 10+ years in related professional work experience is preferred. Experience designing tools for use in an enterprise environment. Experience designing for complex business and functional requirements. Experience facilitating design thinking workshops. Knowledgeable about accessibility guidelines and best practices. Experience and understanding of Product Management and the agile process. Be able to stand by your designs and provide solid rationale to back up your decision. Cross-functional team leadership experience required with demonstrated results. Experience in leading more than one global-scale project and project teams. A strong practical point of view of User Experience. Experience with UX research techniques a plus. Additional Information Essential Functions Create high-quality design deliverables such as wireframes, user-flow diagrams, design comps, and interactive InVision prototypes Lead design thinking workshops as necessary Manage stakeholder relationships Plan & lead design projects Quickly propose possible design solutions to UX issues Work and communicate effectively with a diverse team of product owners, designers, design researchers, developers, and internal business partners & stakeholders Physical Requirements This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds. Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Apply for this position
Visa Austin, TX
Visa Global Product Design is seeking a Sr. Design Researcher with strong capabilities in user research and the design of engaging user experiences. The Sr. Design Researcher will create, improve, and lead UX strategy for B2B, consumer, and employee-facing applications for web/mobile. The ideal candidate thrives in a work environment that requires strong independent problem-solving skills, self-direction, and innovative thinking coupled with an aptitude and affinity for team collaboration and open communication. This individual is both highly analytical as well as highly creative, and consistently demonstrates superb design, writing and presentation skills. This individual fosters collaboration both inside and outside the team, evangelizes and promotes UX within the company, and can juggle several high-level projects while delivering A-level work on all of them. This individual is confidently able to justify research and design decisions based on a thorough understanding of contemporary user-centered design methodologies and can represent the team successfully with all types of stakeholders. Qualifications Basic Qualifications Minimum of Bachelor's degree or equivalent. 4+ years of relevant professional experience. Knowledge of Usability Testing tools and techniques. Ability to evaluate a website or application based on a given script or set of guidelines and produce a clear and concise recommendations deliverable. Excellent analytical abilities and attention to detail. Excellent verbal and written communication skills, problem solving skills, customer service and interpersonal skills. Fully fluent in English and able to understand and be easily understood in spoken and written English. Ability to work independently and manage one's time. Preferred Qualifications Ability to analyze written requirements and visually conceptualize the user interface and application flows. Understanding of UX and the design techniques and principles involved in the production of conceptual prototypes, wireframes, and HTML Prototypes. Experience facilitating design thinking workshops. Experience managing stakeholder relationships. Knowledge of Web Standards and Accessibility a plus. Knowledge of Audio and Video editing tools a plus. Knowledge of Omnigraffle, Sketch & Adobe products a plus. Experience with eyetracking a plus. Additional Information Essential Functions Work closely with product managers to create UX strategies driven by business goals & priorities Propose & carry out UX research roadmaps Lead design thinking workshops Analyze existing software (web and mobile) for usability issues and provide recommendations for improvement Manage stakeholder relationships Plan & lead usability tests (web and mobile) Plan & lead UX studies using techniques such as surveys, interviews, tree tests, and card sorting Quickly propose possible solutions to UX issues to guide design Create user flows and wireframes occasionally as necessary Work and communicate effectively with a diverse team of product owners, UX designers, and developers Physical Requirements This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds. Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Apply for this position
Visa Austin, TX
Visa UX is looking for a Staff UI Engineer to join our team. We believe that great design has the ability to engage and inspire users and we strive to rethink and redefine how users interact with our applications and products. All of our team members are strategic thinkers and conceptual problem solvers who make every UX decision an informed one. We value hard work, accountability and collaboration and look for proven skills over big egos. Our team excels in working together and recognizing individual strengths, and values each contributor as a key factor in successfully delivering a project. If you understand “Yes, and” over “No” this is the team for you. In this role, you will work closely with UX designers, software engineers and product owners to build pixel perfect layouts, user interface components, and single page applications for a variety of websites and applications. You will work on a very agile team and be expected to context shift quickly between projects. Build engaging, usable, and accessible UI applications/components/code libraries for web - in the form of HTML/CSS/JavaScript and technical notes Analyze existing software for Usability and Accessibility issues and provide recommendations for improvement Work with a diverse team of product owners, UX designers, and developers in a fast paced environment, with quick iterative cycles Keep up to date with the latest trends in web engineering and introduce them into projects when appropriate Evangelizing UI/UX front-end best practices and Accessibility for web Fielding inquiries and requests for support from stakeholders Work with Visa UX leadership team to attract, build, and maintain an engaged team of UX professionals across the globe Qualifications Basic 4 years of work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD degree Preferred Bachelor degree in CS, MIS, UX or equivalent experience 6+ years of experience required HTML5, CSS3, and JavaScript (Required) Experience with modern JavaScript UI frameworks such as Angular and/or React (Required) Experience implementing pixel perfect layouts and UI components using Angular or React (required) Experience building Single Page Applications that consume REST services (Required) Experience with one server-side web application framework and language like Ruby/Rails, C#/ASP.Net, JS/NodeJS, etc. (Required) Understanding of UX and the design techniques and principals involved in the production of conceptual prototypes, wireframes, and HTML Prototypes (Required) Verbal and written communication skills, problem solving skills, customer service and interpersonal skills (Required) Ability to work independently and manage one's time (Required) Web Standards and Accessibility Best Practices (Required) Ability to analyze written requirements and visually conceptualize the user interface and application flows (Required) Knowledge of Adobe products (Required) Responsive Design Principles (Required) Additional Information Work Hours This position requires the incumbent to be available during core business hours. Travel Requirements This position requires the incumbent to travel for work less than 5% of the time. Mental/Physical Requirements This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds. EEO Statement Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Apply for this position
Visa Austin, TX
Own full stack product quality across multiple applications, features, and technology initiatives. Single Point of contact for senior leadership stakeholders and cross-functional teams. Create and implement goals and action plans to align with overall organization objectives. Emulate strong management and leadership principles with the capacity to engage, motivate, mentor and coach teams distributed across various geographical locations. Communicate and adapt presentations to various stakeholders regarding goals, planning process, project initiatives, team innovation and results. Implement, gather and report team/project metrics to track execution and effectiveness On-board high caliber engineers and develop future leaders. Accountable for the quality of test activities during the release of products to production. Act decisively and collaborate to remove impediments for the test team Willingness to engage on a short notice to address production issues in a 24x7 environment to minimize customer impact Partner with teams of Product, Engineering, Test Lab, Release Engineering, Performance, Security and Release Management for timely release and resolve obstacles. Qualifications Basic 10 years of work experience with a Bachelor's Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/MBA/JD/MD) or at least 3 years of work experience with a PhD Preferred 12+ years of experience in Computer Science (BS or MS) or related field 5+ years of experience in leading engineering organization with at least 2 years of experience in a Senior Manager role. Demonstrated knowledge and experience of SDLC in agile environment, software development & quality assurance process & methodology Experience in tools development, automation, security testing, and performance testing using open source tools. Technical proficiency and experience in development, automated testing, and troubleshooting Web Applications, Web Services API, mobile applications and Java based applications. Experience working with the mobile stack (iOS and Android) Experience implementing CI/CD using open source technology Must be comfortable presenting and speaking to large groups of people. Experience with static analysis and code coverage tools is a plus Knowledge or experience of financials/payments industry is a plus Excellent written and verbal communication skills Additional Information Work Hours This position requires the incumbent to be available during core business hours. Travel Requirements This position requires the incumbent to travel for work 10% of the time. Mental/Physical Requirements This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds. EEO Statement Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Apply for this position
Visa Austin, TX
Visa's Corporate IT organization is hiring a Technology expert responsible for Workday Talent Management solution & delivery. This role will report to the Director of Talent & Compensation Systems in our Corporate IT organization. Imagine yourself as part of the team of individuals that are creating Visa's digital future for how employees, organizational and HR leaders get work done. Workday is at the center of everything we do. While you will help administer other SaaS applications, we want to utilize all the synergy Workday brings to our core human capital management practices. We do not take orders; rather, we build deep partnerships with our HR partners and champion proactive new ways Technology can advance our employees' development. We prioritize delightful user experiences and we thrive on solving our businesses problems. We need you to leverage your years of HR & technical experience and your hands-on Workday configuration experience to design, build and deliver Technology solutions with successful outcomes. You will partner closely with our Human Resources team to understand business problems and promote strategic and tactical solutions. You will design, configure, test and deploy new Workday / SaaS application features with precision and transparency and administer business processes in our Global Workday tenant like goal setting, talent reviews and performance reviews. Because Technology is at the heart of what we do, you will be flexible to learn, implement and support new technical solutions pertaining to Talent Management. Come join our team and help build the strategy and roadmap for the future of HR Technology at Visa! Qualifications Bachelor's degree in Computer Science, Management Information Systems, Business, or related technical fields 6+ years of experience in Corporate Technology or a similar HRIS function including experience managing projects (definition & planning, execution) 4+ years of proven leading the development, testing, configuration, and implementation of new enhancements in Workday. Preferably experience with Talent Management (Talent Suite, Performance Management, Goal Setting, Feedback), Report Development (Advanced, Matrix, Composite) and Domain Security configurations. 4+ years working with Human Resources with a working knowledge of HR program best practices 4+ years' experience interacting with the technical integration of applications (vendor selection, procurement, security assessment and vendor management) 4+ years' experience with facilitating business requirements discussions (user centered research, define needs & problems) and creating system configuration/ functional spec. documents (user experience mapping, wire frames) to facilitate solution discussions. Strong technical communication skills along with effective collaboration skills Strong program and project management skills. Ability to multitask and handle multiple projects and priorities simultaneously Exceptional problem solving and time management skills and highly detail oriented Superior stakeholder management; Interacts frequently with internal and external management and senior level customer representatives Ability to lead effective meetings and briefings for internal and external representatives. Must often coordinate efforts between functional areas or members of an extended project team Additional Information Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Apply for this position
Visa Foster City, CA
Are you skilled in identifying how data could be translated into compelling storing and useful strategic insights? Do you solve complex data challenges with creative flair? Put those skills to work answering strategic questions for one of the world's most respected and innovative payments companies. The Global Data Science group works with internal business teams, our key Visa issuing banks, and merchant clients to drive value from Visa's unique global data assets. Our Data Engineering and Technology teams are critical partners of the Data Science community at Visa. In this role, you will be responsible for helping to design and delivery a global data architecture for our internal and external facing business lines. You will get chance to leverage your strategic planning, business analysis and technical knowledge of data engineering, tools and data architecture definition. In addition to managing our portfolio of datasets globally, you will play key roles in helping our data scientist community to leverage these datasets effectively. For example, you can expect to help data scientists to find and use the appropriate datasets for their specific problems. You will also produce documentation and lead training sessions for certain datasets. You might also work with outside organizations to facilitate data-sharing agreements and other types of partnerships. The position will be based at Visa's offices in Foster City (CA), Austin (TX) or Ashburn (VA). Essential Functions Develop our global data engineering architecture and pipelines by gathering requirements and use cases and leveraging knowledge from market, external stakeholders and research. Define a suitable architecture taking into account various sources, use cases and data structures. Support both standardized solutions as well as ad-hoc analyses. Own the data architecture, build and maintain high performing ETL processes, including data quality and testing aligned across technology, internal reporting and other functional teams. Define and build technical/data architecture for data warehouse, data marts and big data solutions (including data and dimensional modeling). Develop and execute a global plan for provisioning data by working across teams and by integrating with existing technology architecture and current projects in-execution. Develop provisioning plans with goals of delivering accuracy, scalability and high performance. Provide technical guidance and thought leadership to users/engineers on the team. Establish lean data governance to drive data standards and data quality. Be an evangelist in the company for data-informed thinking and decision-making. Develop education materials and supporting documentation to enhance data literacy across the organization. Monitor and product reports on dataset/tools usage to inform long-term strategy. Qualifications Basic Qualifications 10 years of work experience with a Bachelor's Degree or at least 8 years of work experience with an Advanced Degree (e.g. Master's, MBA, JD, MD) or at least 3 years of work experience with a PhD degree Preferred Qualifications 12-15 years of work experience with a Bachelor's Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD 8+ years of experience working with large amounts of data, ideally in financial industry Data store or NoSQL, including Cloudbase, HBase, or Big Table Experience in MapReduce programming with Apache Hadoop and Hadoop Distributed File System (HDFS) and with processing large data stores Experience with the design and development of multiple object–oriented systems Experience with at least one big data platform (e.g., Hortonworks, Cloudera Hadoop) Experience with Data modelling Experience with using repository management solutions Experience with deploying applications in a Big Data environment Experience with designing and developing automated analytic software, techniques, and algorithms Experience with providing architecture artifacts (e.g., High Level Design document, solution design, architecture diagrams) Working knowledge of version control systems such as Subversion or Git, and bug tracking tools such as JIRA Excellent verbal and written communication skills Understanding of architectural principles and design patterns / styles using parallel large-scale distributed frameworks such as Hadoop / Spark Knowledge of working in UNIX environment with good amount of shell scripting and python experience. Knowledge in spring, Core Java, MapReduce. A Master's degree in Computer Science, Engineering or a related discipline Good business acumen to orient data analysis to business needs of clients. Ability to translate business concepts into a technical architecture Ability to collaborate with cross-functional teams to define priorities and develop roadmaps Project management skills Demonstrated intellectual and analytical rigor, strong attention to detail Team oriented, energetic, collaborative, diplomatic, and flexible style Additional Information Physical Requirements This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds. Travel Requirements This position requires the incumbent to travel for work 0%-5% of the time Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Apply for this position
Visa San Francisco, CA
Visa Consulting and Analytics (VC&A) drives tangible, impactful and financial results for Visa's network clients, including both financial services and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, Visa Consulting and Analytics solves the most strategic problems for our clients. The US Consulting Practice within VC&A provides consulting and solution services for Visa's largest issuers in the United States. We apply deep expertise in the payments industry to provide solutions to assist clients with their key business priorities, drive growth and improve profitability. The VC&A team provides a comprehensive range of consulting services to deliver solutions that address unique challenges in areas such as improving profitability, strategic growth, customer experience, digital payments and managing risk. The Sr. Director will play a key leadership role across the VCA North America team. As the head of the Consumer Practice, they will have responsibility for building client relationships with Visa's largest partners, sales of practice led projects, and enhancing our consumer work across the US and Canada. This role will report to the head of VCA North America and requires cross-regional collaboration with peers across the global VCA organization. We are looking for highly motivated, strategic, analytical individuals who will develop and deliver strategic client engagements. The incumbent must be able to develop enduring, strategic relationships with clients and across the Visa organization. Specific key responsibilities include:Practice oversight of over $20MM in consulting engagements with direct management of $5MM in strategic engagements Develop and enhance client relationships Collaboration across the VCA team in the US and Canada Lead project pitches and fulfill the pre-sales role (in coordination with respective Account Executives) to secure new business as well as ‘re-engagement' opportunities Identify opportunities to expand scale or scope of initiatives to increase their impact and effectiveness beyond their original intent Provide subject matter expertise for Visa Consulting in the area of consumer credit and debit Proactively engage with clients and Visa client leadership in regular strategic & planning discussions; cultivate and manage a pipeline of work with clients Develop frameworks, approaches, solutions and recommendations that effectively and efficiently address the most impactful opportunities and challenges. Partner with peers in other functional areas (e.g., marketing, analytics, risk, innovation) and across global regional teams to execute projects in ways that leverage the breadth and depth of Visa's resources Produce insights and analyses to improve client performance, drive understanding of client issues and provide strategic guidance for client priorities across the payment P&L Where employee is a subject matter expert, provide knowledge sharing, coaching and training across functional teams and/or regions Qualifications We are looking for individuals with banking, payments and consulting expertise to provide analysis and strategic thinking to shape the services we deliver to clients, lead consulting engagements and develop actionable and scalable insights and solutions. The ideal candidate will have payments and management consulting experience. Key Competencies:Substantial problem solving ability with strategic focus on impacting ROI Strong analytical skills, with demonstrated intellectual and analytical rigor. Self-motivated, results oriented individual with the ability to handle numerous projects concurrently Executive Presence including excellent communication and presentation skills, written and verbal and ability to communicate at all levels within large organizations. Demonstrated leadership, managerial and collaboration capabilities, particularly with those who are not direct reports as may be found in a matrixed organization Experience in managing teams in execution of projects and career mentorship. Holds self and others accountable for measurable high quality, timely and effective results. Displays a strong commitment to organizational success Ability to identify key strategic issues and to generate and deliver creative and innovative solutions to problems and opportunities. Experience in several key issuer business areas, such as portfolio management, marketing, product management, operations, risk management, for both credit and debit cards Understanding of card issuers' P&L and critical factors in driving profitability Ability to influence and negotiate with senior executives Basic Qualifications:12 years of work experience with a Bachelors Degree; 10 years of work experience with an Advanced degree (e.g. Masters/MBA/JD/MD); or a minimum of 5 years of work experience with a PhD Preferred Qualifications:15-18 years of experience with a Bachelors Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD or PhD) MBA or post graduate degree strongly preferred Experience in or in-depth knowledge of financial services is strongly preferred, ideally with a deep understanding of cards and payments. Technology sector experience would also be desirable The ideal candidate will have payments and management consulting experience. Have a proven track record of delivering high impact results working on projects in the areas of corporate strategy, growth initiatives and new market/segment/business strategies? Excellent communication, story-telling and presentation skills. Travel This position requires the incumbent to travel for work 25% of the time Additional Information Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds Visa will consider for employment qualified applicants with criminal histories in a manner consistent withEEOC guidelines and applicable local law. Apply for this position
Visa New York, NY
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Visa Austin, TX
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Visa Austin, TX
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Visa Foster City, CA
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Visa Foster City, CA
The candidate will be responsible for design and implementation of Post Provisioning and Payments components. Be able to coordinate and manage input from business and technology stakeholders across the enterprise and be responsible for the design and execution of large-scale technology initiatives. The role is a self-organized Staff Software Engineer with solid JAVA, J2EE, E-COMMERCE and web service development experience. In this position, you are first and foremost a passionate and talented developer that can work in a dynamic environment as a member of Agile Scrum teams. Your strong technical leadership, problem solving abilities, coding, testing and debugging skills is just a start. You must be dedicated to filling product backlog and delivering production-ready code. You must be willing to go beyond the routine and prepared to do a little bit of everything. As a key member of the development team, the candidate should be comfortable with driving technical ideas and communicating clearly with technical as well as non-technical audiences. Key Responsibilities:Engage in technical design of solution that is based on use cases and business requirements Complete proof of concepts and other technical evaluations of technologies, designs and solutions Manage the creation of detail design and use case documents Effectively interact with internal teams to develop solutions to complex technical issues on highly visible business opportunities Analyze current solution architecture & design and propose solutions that increase business value, optimize performance and enhance quality Developing best practices, guidelines, standards and procedures Communicate and present complex technical concepts for peer Mentoring other developers Ensures inclusion of Visa's business vision, current business environment (internally and externally) and technology and industry trends to enable results that drive Visa's business Qualifications Basic You have a Bachelor degree in Computer Science or related field and 8+ years of Software Development Experience or a Masters with 6+ years of Software Development Experience Preferred You have expertise of Core Java, JEE technologies, REST and container based technologies. Experience with back-end technologies such as JDBC, JMS, Spring, Hibernate, JMX Experience with SQL and relational database usage with commercial-grade databases. You have experience architecting solutions with Continuous Integration and Continuous Delivery in mind Expert in OO design and design patterns We count on your curiosity and creativity, to want to understand customer requirements and our processes and want to come up with creative solutions While you'll have the skill to see and understand the big picture, you're able to stay focused on the task at hand to achieve immediate goals You're great at systematic and accurate research wanting to uncover the smallest detail You have amazing work ethics that will help us all work extremely well together Exceptional oral and written communication skills You have proven experience as a technologist with ability to understand the requirement and design and build the solution. You have the passion to understanding people and to always striving to improve our products and services! Experience and working knowledge of GIT is a plus Working knowledge / experience with test automation tools is a plus Experience with the payment industry and technologies is a plus Additional Information Work Hours This position requires the incumbent to be available during core business hours. Travel Requirements This position requires the incumbent to travel for work less than 10% of the time. Mental/Physical Requirements This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, and reach with hands and arms. EEO Statement Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Apply for this position
Visa San Francisco, CA
Visa Direct is a payment service that Visa provides to clients (issuers, acquirers, processors, merchants and service providers) to facilitate fund transfers/disbursements to Visa accounts around the world using push payment technology, i.e. Original Credit Transaction (OCT). Visa Direct consumer and business applications include person-to-person (P2P) transfer, person to micro-business transfer (e.g. payments to landscaper), funds disbursement (e.g. insurance claim disbursements), bill payment, cross-border remittance and more. Currently, the push payments market around the world is estimated to be an $80T opportunity. The Global Visa Direct Commercialization Team sits at the cross-section of sales and product with a mandate to accelerate growth for Visa Direct across the world. The team is uniquely positioned to develop strategic go-to-market insights and also has the ability to translate those strategies into actionable outcomes for regional sales and product teams. As a member of our team, you will have the opportunity to work cross-functionally and internationally with Visa Direct product teams, various regional sales teams, and functional teams (finance, marketing/comms., & legal) to collectively bring a hyper-growth product to market at scale. The Strategy and Planning Manager will be responsible for the supporting the overall business strategy and planning process to ensure overall success of Visa Direct commercial growth across the regions. This role will support our efforts around the world, ensure thoughtful communication to Visa executives, and escalate appropriately if things get off track. This is a cross functional role so organizational savvy and interpersonal skills are critical as we interface with other specialized product groups, financial institution sales, merchant sales, operations, technology, risk, analytics, marketing and corporate communications, legal, corporate strategy, and finance to coordinate the build, launch and sell Visa Direct. We are looking for a highly motivated, positive individual with a proven track record of success in fast-paced environments with demanding timelines to join the team. Responsibilities Go-to-Market Strategy Conduct research and analysis to identify key markets and use cases for Visa Direct Develop merchant sales strategy, market sizing initiatives, and customized product value proposition in target markets Data, Analysis, and Reporting Aggregate, automate, and derive business insights from available data Develop and execute a management reporting structure Automate and monitor global/regional sales pipelines reporting Business Planning Drive financial planning: AOP, scorecards, revenue forecasts, and sales targets Compensation planning and strategy Qualifications Basic Qualifications:Minimum of Bachelor's degree or equivalent Preferred Qualifications:5+ year of industry related experience, including at least 3 years of experience leading commercialization teams, product management, or strategy and/or management consulting Creative Self-starter with a bias toward action and proven track record for successfully developing, building, launching and commercializing technology products that delight customers A proven track record of success in fast-paced environments with demanding timelines. Excellent problem solving skills with a strong focus on delivering for clients Outstanding executive communication skills (verbal and visual) with an ability to explain complex business and technical concepts to broad audiences in an approachable way Strong attention to detail with the ability to correlate data and trends to business drivers, while thinking big and leading executive messaging. This position is expected to utilize data and metrics to communicate needs with ease Proven project development experienceStrong sense of urgency and experience driving to successful commercialization Ensure personal efforts are integrated and aligned with functional objectives Strong collaboration and influence skills to effectively lead cross-functional teams to drive deliverables, projects and engagements to completion Take prompt, decisive action after analyzing relevant information Passionate about what you do and fired up about the opportunity to transform payments working for the industry leader An advanced degree from a top school strongly preferred Visa and financial/payment industry knowledge as well as P2P, B2C and B2B market experience is a plus, but not required Willing to work non-standard hours to accommodate time zones Additional Information Travel Requirements This position requires the incumbent to travel for work 10% of the time Physical Requirements This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, and reach with hands and arms. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Apply for this position
Visa Ashburn, VA
You are an engineer who has domain knowledge or an interest in Machine Learning, Big Data, and Cybersecurity. You are ready for an exciting opportunity working hands on with the world's most advanced cybersecurity technologies and thrive in a super dynamic environment where you are being counted on to help to defend Visa from the most advanced cyber threats. You are looking to innovate the next generation of cybersecurity technology with Petabytes of data. You will leverage cutting-edge technologies to perform statistical profiling, inference, classification, clustering and predictive analysis. As a key member of the technical team, you will create and implement sophisticated machine learning models to help derive new insights to defend against cyber-attacks. You will be working with a large variety of data sets, cutting-edge security technologies, and world-class operation teams to create awesome analytics for cyber security. Your responsibilities include:As a member of the security analytics team, you will work closely with other data scientists and data engineers to build, design, engineer, and develop analytical software and services that deliver security functionality and improve security efficiency and capabilities through automation. Utilize information retrieval, data analytics, and statistical modeling techniques to build new machine learning models and apply it to cybersecurity usecases. This will include the entire lifecycle including data acquisition, feature engineering, model development, training, testing, deployment, operationalization, and tuning. Support and optimize other existing analytical models/products. Assist in shaping overall direction, life-cycle management, and leadership for Information Security architecture and technology related to Visa. Communicate clean and persuasive data directly to end users, leadership, and other stakeholders, technical and non-technical. Qualifications Basic Qualifications 2 years of work experience with a Bachelor's Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD) Preferred Qualifications Strong coding skills and experience with Python (including SciPy, NumPy, and/or PySpark) and/or Scala. Strong scripting skills with Shell script and SQL Knowledge and implementation experience with statistical and machine learning models (regression, classification, clustering, graph models, etc.) Real world experience with Big Data Technology, including Hadoop and Spark Knowledge & experience with API development and automation. Knowledge and experience with stream processing (spark/structured streaming) Knowledge and experience with MongoDB Experience with data visualization tools like Zeppelin, Jupyter Notebook, and Tableau. Knowledge and/or prior experience with web applications. Additional Information Essential Functions Analytical model development, implementation, and maintenance Performing data analysis to support cybersecurity/risk functions Security analytics product development / integration Work Hours Regular Business Hours Travel Requirements This position requires the incumbent to travel for work 0-5% of the time Physical Requirements This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds. Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Apply for this position
Visa San Francisco, CA
Part of the product organization, Visa Innovation & Design is a client facing organization that sets Visa's public innovation agenda, supports our clients accelerate their innovation agenda and transform their consumer digital experiences, and promotes hands on incubation and rapid prototyping to demonstrate the art of the possible for clients and partners. Innovation & Design runs innovation centers in various regional offices, this function focuses on Visa's North America region. The Innovation & Design team (I&D) is looking for a talented individual to lead and support to our client Innovation Engagements (Co-creation) in North America as well as work on new product development projects. The individual should be able to work independently on large responsibilities within critical client or business projects. The successful candidate will be responsible for working across functions (e.g., design, technology, products, etc.) and with Visa's client issuers, merchants, end consumers and partners. This role will be highly client facing. This role reports to the Senior Director of Innovation and New Product Design & Development in the North America Innovation Center. The Director will be responsible for specific human centered design projects (from inception through testing). The role requires the person to be part of a holistic approach to product design that begins with the customer and rapidly iterates solutions to deliver customer experiences that are simple, powerful, and exceptional. In addition, he/she will be part of a team that brings a structured approach and the ability to communicate highly complex information to both a technical and non-technical audiences. The team believes in curiosity, creative confidence, experimentation through making, continuous learning, respectful collaboration, inclusion, empathy, resiliency and fun! Lastly, the person should be a “SWAN” – someone who is smart, works hard, ambitious and nice! RESPONSIBILITIES Lead client engagements end-to-end (from scoping, to research and client delivery and go-to-market) Take leadership of project, team, and client relationshipLead and inspire large and diverse teams of 15-30 client + Visa staff during co-creations, providing clear vision, direction, and allocating roles based on skills, strengths and need Manage junior team members assigned on project (e.g, Analyst, Designer) assigning specific tasks, defining timeline, and reviewing deliverables Coordinate support and inputs required from Visa Sales team, senior team members and Visa SMEs Coordinate with Innovation Ops team logistics of client engagements (e.g., Venue, Agenda, etc.) Facilitate co-creation and design sprints in the center Lead immersions to gain user insightsDefine, design, and execute qualitative research (e.g., format, scope, candidate, interview guides, survey content, etc.) Lead synthesis and summarizing of content for executive audiences Use exceptional project management, facilitation and leadership skills to inspire the joint Visa + client / partner team to deliver their best Work with clients and interdisciplinary teams of product, design, and engineering in the development of new products, using a digital-first mindset and the contemporary product management techniques of digital native companies (e.g., human centered design, minimum viable product, rapid prototyping, etc. Leads the business perspective on relevance to Visa, business modeling/case/reason to invest. Articulates the “Business Design Challenge” at the beginning of the project to ensure potential user and business impacts are relevant and defined early (e.g., what problem are we trying to solve? What impact do we want to have? What are possible solutions? What context and constraints do we need to keep in mind?) Participate in the delivery of a range of projects that could vary based on user, problem/opportunity defined and/or globally. In partnership with design and technology determine what work should be done to explore, test, refine, and recommend a final solution and that brings a holistic approach to product design that begins with the customer and rapidly iterates solutions to deliver customer experiences that are simple, powerful, and exceptional. Works with designers + design technologist to make things tangible/real versus theoretical Demonstrate in-depth knowledge of Visa's capabilities and has the ability to think holistically about the design of a new offering and the implications related to both the customer's experience as well as the organization's ability to implement and scale. This includes working closely with our partners to develop strategies, timelines, and operational models that appropriately consider the organizational needs, aspirations, business realities Articulate the possibility, viability and feasibility of recommendations. This includes crafting the story of how the design recommendation fits into a company's overall strategy, the underlying business model, and any implementation risks. Energize and improve the status quo using creativity and intelligent, calculated risks to deliver new products and processes that surpass clients' expectations, demonstrating new methods, capabilities, and mindsets. Establish compelling business-based reason for change that mobilizes others to adopt new product development process that more effectively and rapidly deliver growth and improve Visa's competitive differentiation. Embrace opportunity to develop appropriate process/approach based on each project including setting up parameters that feel defined but not overly restrictive Qualifications BASIC QUALIFICATIONS Minimum of Bachelor's degree or equivalent Proven ability to work on complex and often ambiguous problems, to drive results Analytical thinker, team oriented, collaborative, diplomatic, and flexible, with excellent presentation skills, including strong oral and writing capabilities Ability to be client-facing, specifically design, facilitate and execute on complex client engagements PREFERRED QUALIFICATIONS 10+ of experience Must have a mindset that embraces creativity, optimism, ambiguity and failing-fast Comfortable interacting, interviewing and iterating with people through exploration of new concept, prototyping (low and high) and testing Strategy or innovation or digital consulting experience a plus Payments industry/fintechs/digital tech experience or similar relevant experience a plus Product design/development experience, with a strong focus on innovative product development a plus Additional Information ESSENTIAL FUNCTIONSu · Must be able to work the required number of hours in an office setting WORK HOURS · Must make themselves available during core business hours TRAVEL REQUIREMENTS · This position requires to travel for work between 10-25% of the time PHYSICAL REQUIREMENTS “This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Apply for this position