Advisor I FA Campus Support/Call
Lone Star College
LSC-System Office UP, TX
Job Description
Job Description
PURPOSE AND SCOPE:
The Advisor I, Financial Aid Campus Support and Call Center provides information to students and parents about financial aid functions, timelines, and eligibility, triaging students to appropriate staff as needed. Provides excellent customer service and communicates effectively with internal and external customers regarding regulations, policies, and procedures as outlined by the United States Department of Education and Lone Star College. Ensures all system, campus and state policies and practices are correctly carried out.
ESSENTIAL JOB FUNCTIONS:
Resolves student inquiries in person, over the phone (call center setting) and/or email and documents all necessary information according to office standards
Collects, analyzes, evaluates, and verifies financial aid data and documents submitted by students
Certifies student enrollment, ensuring adherence to academic progress policies and eligibility requirements; initiates appropriate adjustments to individual student financial aid
Researches current State and Federal regulations to keep up-to-date and determines the application of regulations to specific student circumstances
Prepares and reconciles a variety of reports, business correspondence, records, and/or other related documents
Participates in preparing for and facilitating financial aid workshops and presentations
Counsels students, and others, regarding eligibility requirements of financial aid
Responsible for other reasonable, related duties as assigned
KNOWLEDGE, SKILLS, AND ABILITIES:
Excellent interpersonal and customer Service skills
Excellent verbal and written communication skills
Strong attention to detail and organization skills
Ability to use software products
Ability to work on multiple projects
Ability to maintain a high level of confidentiality
PHYSICAL ABILITIES:
The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.
WORK SCHEDULE AND CONDITIONS:
Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone and other general office equipment
Interface with internal and external contacts as needed to carry out the functions of the position
Work is performed in a climate-controlled office with minimal exposure to safety hazards
Position may rotate between office and call center locations
REQUIRED QUALIFICATIONS:
Bachelor's degree and at least 1 year of experience, or an equivalent combination of education and experience
Must be in good standing with the Department of Education
Must successfully complete Federal Student Aid Fundamentals Training Series course upon hire
PREFERRED QUALIFICATIONS:
Experience working in a call center
Experience working financial aid for a higher education institution