Audio Visual Tier II Support Field Technician

EOS IT Solutions
Detroit, MI
Category Customer Service
Job Description
The AV Tier 2 Field Tech or Escalations Technician II supports Tier 2 video conferencing equipment and provides ongoing Video Conferencing Technical Support to a wide array of clients. This position is responsible for resolving issues related to in-room technology; AV/VC equipment failure, physical malfunction and software configurations and conduct root cause analyses to improve processes and trend reoccurring issues to improve service.

Requirements

  • Ability to be self-motivated and accountable in a fast-pace, independent environment
  • Ability to think creatively as well as methodically regarding technical issue
  • Strong interpersonal, customer service, and conflict resolution skills
  • Willingness to learn and adapt to client culture
  • Ability to work both independently as well as with a team
  • Must have critical thinking and problem solving ability
  • Be flexible and adaptable to change and hours of work, to meet the needs of the customer
  • Ability to handle physical tasks such as lifting large/heavy objects and physical integration/maintenance work

Benefits

  • Generous Paid Time Off
  • 401k Matching
  • Retirement Plan
  • Visa Sponsorship
  • Four Day Work Week
  • Generous Parental Leave
  • Tuition Reimbursement
  • Relocation Assistance
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