Bilingual Customer Experience Representative (Portuguese)

Brevo
Austin, TX
Job Description
Brevo is a leading CRM suite that empowers businesses to connect with people using technology. We are seeking enthusiastic Customer Experience representatives in North America who excel in technical support and can effectively translate clients' business needs into practical use of our platform.

Requirements

  • Manage and resolve daily client tickets via email and phone in a timely and professional manner
  • Answer all incoming client calls with professionalism, using the appropriate tone
  • Ensure that clients' questions and problems are addressed properly and in a timely manner
  • Handle challenging customers and escalate complex issues outside of the department when necessary
  • Strive to provide all customers with an exceptional experience by going above and beyond their expectations
  • Cultivate strong client relationships and collaborate closely with the tech team to identify and address bugs
  • Having a deep understanding of email best practices, along with extensive knowledge of our platform and the tools available to assist our valued customers
  • Develop a solid understanding of technical aspects related to email marketing, such as DNS record creation/modification, and the Brevo API

Benefits

  • 20 vacation days
  • Monthly lunch stipend
  • Comprehensive health, vision, and dental coverage
  • Access to WellHub to stay active
  • Generous parental leave top-up of up to 22 weeks
  • Simple IRA with employer matching contributions
  • International team-building trips
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