Billing Analyst

Brightspeed
Charlotte, NC
Category Finance
Remote
Job Description
The Billing Analyst plays a critical role in executing and maintaining accurate, compliant, and timely billing operations across all customer segments. The position ensures data accuracy, revenue assurance, and operational efficiency through cross-functional collaboration with Finance, IT, Revenue Assurance, and Customer Care teams.

Requirements

  • Execute monthly billing cycles across multiple business segments using SAP BRIM.
  • Review and validate rating, charging, and invoicing data to ensure accurate application of pricing, taxes, discounts, and contractual terms.
  • Perform detailed pre- and post-billing reconciliations to ensure invoice integrity and completeness.
  • Identify, document, and resolve discrepancies in source data, usage feeds, or customer hierarchies.
  • Conduct audits of billing data to ensure compliance with company policies, SOX controls, and tariff or contractual obligations.
  • Partner with IT, Finance, and Product teams to ensure BRIM master data (subscriptions, charges, price plans) are accurate and up to date.
  • Support revenue assurance activities, reconciling billed versus unbilled usage and validating invoice-level revenue alignment.
  • Participate in User Acceptance Testing (UAT) and Operational Readiness Testing (ORT) during system releases, migrations, or new product implementations.
  • Identify and recommend process improvements or automation opportunities to enhance billing efficiency and accuracy.
  • Develop and maintain billing dashboards and KPI reports to track cycle completion, accuracy rates, and exceptions.
  • Collaborate with Accounting, Collections, Customer Service, and Revenue Operations teams to support billing dispute resolution and ensure end-to-end transparency.
  • Communicate recurring issues, root causes, and recommended process enhancements to leadership.

Benefits

  • Competitive compensation
  • Comprehensive benefits
  • Paid time off programs
  • Employee assistance program
  • 401K plan with company match
  • Voluntary benefits
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