Billing Data Analyst

Ruby Labs
Any Location, GA
Category Data Analyst
Remote
Job Description
We are seeking a Billing Data Analyst to join our Billing and Data team. The role involves analyzing financial performance, billing behavior, risk trends, and support operations to drive better decision-making, reduce financial risks, and improve billing efficiency across all products.

Requirements

  • Monitor, analyze, and report on key billing and support performance indicators and emerging trends.
  • Build and maintain data pipelines to ensure accurate, timely, and reliable data delivery.
  • Apply statistical methods to project scenarios, assess “what-if” outcomes, and anticipate financial risks.
  • Run A/B tests and experiments to evaluate billing and support strategies.
  • Collaborate with cross-functional teams (Billing, Support, Finance, Product, Marketing) to align processes with risk-mitigation goals.
  • Analyze the impact of marketing and product changes on billing outcomes, risk behavior, and customer support metrics.
  • Provide actionable recommendations to improve billing performance and reduce disputes, churn, and operational inefficiencies.
  • Document analyses, workflows, and data logic to ensure clarity and consistency.

Benefits

  • Remote Work Environment
  • Unlimited PTO
  • Paid National Holidays
  • Company-provided MacBook
  • Flexible Independent Contractor Agreement
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