Billing Specialist

PDI Technologies
Alpharetta, GA
Category Accounting
Job Description
PDI Technologies empowers leading convenience retail and petroleum brands with cutting-edge technology solutions. The Billing Specialist role supports high-volume customer interactions through phone, chat, and email, delivering exceptional service while ensuring billing accuracy.

Requirements

  • Process billing updates, account changes, cancellations, and refunds in internal systems.
  • Respond to customer billing inquiries via phone, chat, and email with professionalism, clarity, and timely follow-up.
  • Review and resolve failed or past-due payments using Stripe.
  • Verify and apply customer billing discounts accurately across systems.
  • Maintain accurate logs, trackers, and documentation of all customer interactions.
  • Collaborate with Sales, Support, and Accounting teams to resolve issues and ensure smooth customer experiences.
  • Support monthly chain billing activities including payment confirmation, reconciliation, and account updates.

Benefits

  • Competitive salary
  • Market-competitive benefits
  • Quarterly perks program
  • Ample time off
  • Hybrid working arrangements
  • Continuous learning
  • Professional certifications
  • Leadership development opportunities
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