Bishs RV - Customer Solutions Specialist, application via RippleMatch

RippleMatch Opportunities
Bozeman, MT
Category Customer Service
Job Description
We are seeking a customer-focused, sales-minded Service Outfitter to join our team at Bish’s RV. As the first point of contact for service guests, this position involves accurately identifying service needs, educating customers about their RV systems, recommending additional services when appropriate, and maintaining clear communication between customers and technicians.

Requirements

  • Welcome and assist service customers in person and over the phone with professionalism and courtesy
  • Educate customers on needed repairs, maintenance intervals, and RV safety enhancements
  • Proactively recommend and upsell value-added services, accessories, or upgrades based on customer needs and coach feedback
  • Listen to customer concerns and clearly document service requests and recommended solutions
  • Communicate regularly with customers regarding service progress, costs, and any delays
  • Finalize service visits by walking customers through completed work, ensuring understanding and satisfaction
  • Close repair orders accurately, process invoices, and collect payments
  • Track and maintain service documentation and customer records in the system
  • Follow up after service to ensure satisfaction, address concerns, and generate repeat business

Benefits

  • Comprehensive benefits package including medical, vision, dental, and other supplemental coverages
  • 401K with 5% match
  • Employee discounts
  • Company-paid life insurance
  • Gym membership reimbursement
  • Opportunities for advancement
  • Annual Incentive Trip for Top Performers
  • RV Borrowing Program
  • Incredible Team Culture
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