Care Coordinator

Tend
New York, NY
Category Healthcare
Job Description
Care Coordinators are the heart of Tend's operations, providing personalized, seamless experiences for patients. They partner with dental teams to deliver top-tier care, while also handling administrative tasks and ensuring patient satisfaction.

Requirements

  • 1-2 years of experience in healthcare (dental experience strongly preferred)
  • Comfortable discussing procedures, timelines, and insurance coverage with patients
  • Confident in presenting treatment plans and securing case acceptance
  • Experience with Dentrix or similar dental software is a plus
  • Knowledge of insurance claims, benefits coordination, and billing practices
  • Highly organized, detail-oriented, and polished in presentation
  • A calm, clear communicator — both written and verbal
  • Team-oriented, adaptable, and thrives in a fast-paced environment
  • Self-starter with a strong sense of ownership and follow-through
  • Passion for delivering thoughtful, human-centered service

Benefits

  • Competitive pay and opportunity to grow
  • Medical, dental, vision, and telemedicine options — with Tend covering a significant portion of premiums
  • Free dental care for you and discounted care for family; cosmetic and orthodontic discounts included
  • 401(k) with company match, HSA/FSA options
  • Generous PTO that grows with your tenure + paid holidays
  • Company-paid life and disability insurance, with voluntary add-ons like accident and critical illness protection
  • Access to our Employee Assistance Program and additional discounts
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