Casino Sales and Support Specialist Jan 2026 (Virtual)

Requirements

• Handles inbound sales and service calls with varying degrees of complexity from casino guests
• Serves as the primary customer service representative in processing or responding to customer concerns and/or inquiries
• Meets and/or exceeds departmental productivity standards and goals while maintaining a high level of guest satisfaction
• Collaborates with cross-functional departments to respond in a positive and expedited manner
• Partners with internal departments to assist casino guest bookings and maximize booking revenue
• Performs call-backs/projects to service casino guests as requested by the executive casino host, our casino operations team and/or other members of management/lead department

Benefits

• Cost-effective medical, dental and vision plans
• Employee Assistance Program and other mental health resources
• Company paid term life insurance and disability coverage
• 401(k) plan that includes a company match
• Employee Stock Purchase plan
• Paid Time Off
• Holidays – All full-time and part-time with benefits employees receive days off for 7 company-wide holidays, plus an additional floating holiday to be taken at the employee’s discretion.
• Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.
• Sick Time – All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
• Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
• Personal and professional learning and development resources including tuition reimbursement