PRIMARY RESPONSIBILITIES
• Receives and records telephone calls, statements and other pertinent information and/or documentation from the general public as well as from CTA personnel, relative to property damage and personal injury claims. Prepares reports, letters, forms and a variety of correspondence while maintaining related files.
• Obtains information from CTA operations departmental personnel and the Chicago Police Department concerning incidents made on CTA properties or incidents involving CTA vehicles and/or personnel.
• Supplies information to other law department sections.
• Processes and settles small clams.
• Performs field work as directed by supervision.
• Performs other duties as assigned.
SUPERVISORY RESPONSIBILITIES
Reporting to this position are the following jobs:
Job Title
CHALLENGES
EDUCATION/EXPERIENCE REQUIREMENTS
• Must have experience in office routine, and be competent in the collection, organizing and recording of data.
• Required to possess a valid driver’s license.
PHYSICAL REQUIREMENTS
• Light physical effort required.
KNOWLEDGE, SKILLS, AND ABILITIES
• Must possess the knowledge and skills necessary to competently operate a personal computer to develop and maintain documents and reports using standard office software systems.
• Required to possess a fundamental knowledge of claim terminology and theory.
• Required to possess knowledge of the Chicago Metropolitan area in order to identify geographic locations.
• Required to possess a fundamental knowledge of CTA system routes and facilities.
• Must write and express oneself in a clear, logical and comprehensive manner.
• Required to possess the proper temperament and disposition to maintain amiable relations with Authority personnel and outside contacts.
WORKING CONDITIONS
• Usual office working conditions.
• Occasionally works various hours as assigned.
• Required to carry a pager twenty-four hours a day, seven days a week. Is subject to being called to duty at all times, including weekends and holidays.
• Must list CTA as additional insured on auto insurance policy.
• Exposed to existing weather conditions when in the field.
EQUIPMENT, TOOLS, AND MATERIALS UTILIZED
• Computer, (Microsoft Suite/Corel Office Suite word processing and spreadsheet functions), digital tape recorder, digital camera.