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Client Experience Manager
Rialtic
Any Location, GA
Category
Healthcare
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Job Description
As a Client Experience Manager, you will be responsible for understanding the client’s business goals and aligning the company's offerings to achieve those objectives. You will actively monitor account health, identify risk factors for churn, and work on strategies to increase engagement and satisfaction.
Requirements
5-7 years of Healthcare experience
10+ years of experience in an Account Management, Client Success, or Client Success Management role
Experience developing consultative relationships with clients
Proven experience building cross-functional relationships with Sales, Marketing, Engineering, and the Executive leadership team
Experience with enterprise SaaS products
Strong communication skills, both verbal and written
Problem-solving abilities and a client-first mindset
Ability to think under pressure and advocate for clients
Adaptability and flexibility in a fast-paced environment
Strong organizational skills and attention to detail
Ability to present complex material to clients
Benefits
Freedom to work from wherever you work best and a home office stipend to make it happen
Meaningful equity and 401k matching
Flexiple Open PTO, comprehensive health plans and wellness reimbursements
Comprehensive health plans with generous contributions to premiums
Mental and physical wellness support through TalkSpace, Teladoc and One Medical subscriptions
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