Client Success Manager

DocNetwork
Ann Arbor, MI
Job Description
DocNetwork provides innovative health and safety solutions to organizations through the CampDoc and SchoolDoc platforms. Our team is dedicated to our core value of “honest work” where our customers, our company, and our community win together.

Requirements

  • Proven experience in client success, account management, or customer experience roles
  • Strong communication, consultative and relationship-building skills
  • Tech-savvy with the appetite and aptitude to become an expert in our platform
  • Ability to triage client issues and coordinate with other departments towards resolution
  • Adaptability and comfort in fast-paced, evolving environments

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Pet insurance
  • Flex PTO
  • 401k with company match
  • Remote work options
  • Flex schedules
  • Professional development and wellness budgets
  • Volunteer time off
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