Clinical Service Desk-Helpdesk-REMOTE-US

NTT DATA
Lincoln, NE
Category Healthcare
Remote
Job Description
NTT DATA Services is seeking a Clinical Service Desk agent to handle inbound customer calls in a call center environment. The role requires shift flexibility, including nights, weekends, and holidays, and involves responding to incidents related to clinical applications such as Epic, Cerner, McKesson, and Meditech.

Requirements

  • Minimum of 4 years of service desk / helpdesk experience
  • Minimum of 1 year of technical troubleshooting experience
  • High school diploma or equivalent required
  • Minimum 1 year Healthcare-Healthcare Systems-Customer Service experience

Benefits

  • Comprehensive benefits package
  • 401k Matching
  • Retirement Plan
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