Job Description
As a Concierge with MOOV, you play a vital role in our mission to improve lives. Welcome members and guests into the facility, ensuring their first interactions are warm, genuine, and efficient. Answers patient and client inquiries in a timely and polite manner; either responds to inquiry or directs the caller to the appropriate personnel while entering appropriate clerical notation into the documentation record (EHR, patient relationship manager, or booking software). Help members understand the benefits of each service. Provide a smooth startup for members on any equipment/service they are scheduled for that day (i.e., Cryotherapy, Boost Pod, Compression, etc.). Know the retail range to assist with questions about the relevance and use of products. Protect patients’ and clients’ rights by maintaining confidentiality of personal and financial information. Serve as an expert concierge, preempting clients’ needs where practical and providing education on products and services. Set up appointments, confirm appointments, and follow up on missed appointments with members. Send appropriate test kits, equipment, documents, etc., to clients within 1 business day as directed by Physician or health coach. Assist in daily center operation including opening and closing the center and maintain a facility that is cared for and enticing. Maintain operations by following policies and procedures; reporting needed changes. Maintain business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies and/or equipment repairs (by notifying manager). Collaborate with other wellness professionals, including the physicians, in the studio to provide a holistic approach to client care. Help organize and participate in promotional events or community outreach activities. Celebrate, create, and collect customer testimonials, before/after transformations, and stories to highlight MOOV methodologies and facilitate business growth. Collaborate with other MOOV Estheticians’ to ensure consistency and safety amongst all MOOV locations. Required Experience and Competencies . Previous customer facing experience required. Technological literacy to use various digital and virtual care platforms required. Interest in health, wellness, and fitness required. Ability to work flexible hours, including evenings and weekends as needed, required. Lifestyle Medicine, Functional Medicine, Integrative Medicine Certification is preferred. Procedure Medical Aesthetics Training preferred. Experience in MedSpa, Health and Wellness preferred. Excellent verbal and written communication skills to effectively interact with staff, clients and stakeholders. Strong customer service orientation, with the ability to deliver exceptional experiences and build client relationships. Exceptional organization and time management skills, with the ability to prioritize tasks and meet deadlines. Attention to detail and ability maintain accurate records and documentation. Numerical aptitude. Ability to provide consistent results and meet business goals. Self-motivated and proactive, with the ability to work independently and as part of a team. Flexibility and adaptability to work in a dynamic and fast-paced environment. Operates with integrity, honesty, and transparency. Strong knowledge of current skin care products, trends, practices and standards. Knowledge of health and safety regulations, ensuring compliance and creating a safe environment for clients and staff. Commitment to personal and professional growth, staying updated on industry advancements and best practices. Emotional intelligence and the ability to effectively manage and resolve conflicts among staff and clients. Close to Dallas Love Field and Forth Worth International Airport making it easy to travel within and outside of the state. Dental, Vision, HSA/FSA, Life and AD&D coverage, and more. EAP, travel assistance, and identify theft included.