Confirmation Specialist - On-Site

Renuity
Any Location, FL
Category Customer Service
Job Description
FHIA Remodeling, a Renuity company, is hiring a Confirmation Specialist for an in-office position in Fort Lauderdale, FL. The role involves verifying, qualifying, and finalizing customer appointments, managing leads, and working with scheduling and sales teams. The company offers a competitive salary, medical and dental insurance, paid holidays and time-off, and a 401(k) retirement plan. The ideal candidate has at least one year of experience in a quality assurance or call center role, is tech-savvy, and has strong communication and interpersonal skills.

Requirements

  • At least one (1) year experience in a quality assurance, call center role
  • Experience outbound calls in a performance-driven environment
  • Must be tech-savvy and familiar with data entry and Microsoft Office
  • Ability to type 40 WPM or more
  • Familiarity with Five9 - a plus!
  • Multitasking between engaging with customers and entering data on different platforms efficiently
  • Bilingual skills in both English and Spanish - a plus!
  • Active listening skills and ability to build rapport
  • Outgoing personality, assertive and professional
  • Attention to detail
  • High School Diploma or Equivalent

Benefits

  • Hourly base pay plus uncapped commissions
  • Average first year income range up to $60,000 to $90,000/yr
  • Growth Opportunities based upon merit and performance
  • Medical, dental, life and disability insurance plans
  • Paid Holidays and Paid Time-Off
  • Competitive 401(k) retirement savings plan, matched by Renuity
  • Company wellness incentives
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