Consumer Insights Analyst

Atlantic Health System
Any Location, NJ
Category Data Analyst
Job Description
Atlantic Health is seeking a highly motivated individual with a passion for consumer insights and a strong background in data analytics and storytelling to shape our understanding of the end-to-end consumer experience and drive decisions to alleviate pain points and friction for our patients across the consumer journey.

Requirements

  • Leads the development and implementation of consumer experience (CX) research strategies, methodologies, programs and reporting with quantitative and qualitative research partners
  • Conducts data analysis and needs assessments to identify trends, insights and pain points in the end-to-end consumer experience
  • Tracks CX KPIs, provides recommendations for improvement, and develops learning agendas and optimization strategies
  • Ensures data quality and accuracy in all CX research and analysis
  • Participates in the development and implementation of new CX-related initiatives and projects
  • Fosters a culture of consumer-centricity across Atlantic Health

Benefits

  • Medical, Dental, Vision, Prescription Coverage
  • Life & AD&D Insurance
  • Short-Term and Long-Term Disability
  • 403(b) Retirement Plan: Employer match, additional non-elective contribution
  • PTO & Paid Sick Leave
  • Tuition Assistance, Advancement & Academic Advising
  • Parental, Adoption, Surrogacy Leave
  • Backup and On-Site Childcare
  • Well-Being Rewards
  • Employee Assistance Program (EAP)
  • Fertility Benefits, Healthy Pregnancy Program
  • Flexible Spending & Commuter Accounts
  • Pet, Home & Auto, Identity Theft and Legal Insurance
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