Contact Center Agent I

Requirements

• Creates claim files by entering initial loss report information into claim intake application
• Consistently maintains a high level of customer satisfaction
• Responds to routine inquiries and directs other inquiries to appropriate resources
• Educates claimants/callers on client requirements and benefit plans
• Recommends new and/or improved procedures to enhance the customer experiences
• Maintains a favorable and positive working relationship with internal and external customers
• Attains 90% rating or higher for Report Quality and Customer Service
• Actively takes inbound calls for one or two lines of business

Benefits

• Pay and incentive plans that recognize performance excellence
• Benefit programs that empower financial, physical, and mental wellness
• Training programs that promote continuous learning and career progression
• Sustainability programs that give back to the communities in which we live and work