Customer Care Associate

Choco
Chicago, IL
Category Customer Service
Job Description
Choco is on a mission to enable the global food system to become sustainable by optimizing the way food is sold, ordered, distributed, and financed. As a Customer Care Associate, your mission is to make every interaction feel easy, thoughtful, and human — even when the issue is complex.

Requirements

  • 1+ years in customer-facing roles in high-speed, tech-enabled environments
  • Fluent in Spanish preferred
  • Excellent communicator — clear, warm, and structured under pressure
  • Comfortable managing multiple stakeholders and tools (Intercom, Salesforce, internal systems)
  • Curious and tech-adaptable — you embrace change and pick up tools quickly
  • Empathetic and solution-focused — you care deeply about customer outcomes and team impact

Benefits

  • Hybrid schedule of 3 days in office and 2 days working remote
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