Customer Engagement Lead

Cartesia
San Francisco, CA
Category Customer Service
Job Description
We're seeking a Customer Engagement Lead to build our post-sales customer function from the ground up, working directly with our most innovative customers to ensure they unlock maximum value from our voice AI technology.

Requirements

  • 8+ years of professional experience, including 4+ years at a high-growth B2B startup in a customer-facing role
  • Experience working with B2B SaaS products, preferably at an AI, ML, developer tools, or data/infra company
  • Experience building or scaling a customer success or post-sales motion from scratch
  • Demonstrated ability to drive retention and expansion in mid-market or enterprise accounts
  • Excellent communicator with exceptional written and verbal skills
  • High-impact self-starter with a bias toward action and a willingness to run through walls to ensure customer success

Benefits

  • Lunch, dinner, and snacks at the office
  • Fully covered medical, dental, and vision insurance for employees
  • 401(k)
  • Relocation and immigration support
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