Customer Experience Coordinator - Princeton, NJ

Veterinary Emergency Group (VEG)

Any Location, NJ

Category Healthcare

Job Description

VEG is a veterinary emergency company that is passionate about creating a better emergency experience for people and their pets. As a Customer Experience Coordinator, you will define the customer's experience through service, focus, and participation, and work to perfect the experience before, during, and after their time at VEG.

Requirements

2+ years of experience in a customer service role
Advanced knowledge in computer programs and practice management software
Highly organized, with strong attention to detail
A strong communicator; able to interact positively with anyone and everyone
A strong multitasker, able to thrive amid chaos
High emotional intelligence, able to read a room and plan and act accordingly
Adaptable and amenable in high stakes environments
Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs
Work well in a fast-paced environment with people from all backgrounds and different personality types

Benefits

Competitive compensation, including base and 401K match
Comprehensive health and wellness benefits that start on day one, including QPR training and access to free therapy or counseling
Based on your role, you may be eligible for equity after one year of full time, active employment with VEG, so you can share in our growth and success
A BIG focus on learning and growth, from VEG-created clinical and leadership programs to unlimited ER CE + travel stipend
Clinical student loan repayment so you don’t need to worry about your student debt
Paid parental leave, up to 10 weeks at 100% of regular salary and inclusive fertility and family-building care for all types of families
Flexible work schedules to support your life outside of work
Generous employee referral program, so our awesome people can bring in more awesome people

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