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Customer Experience Coordinator (Relief) - Boston, MA

Veterinary Emergency Group (VEG)
Boston, MA
Category Customer Service
Job Description
VEG is a rapidly growing emergency company with hospital locations across the United States. We are revolutionizing emergency medicine with a "customer first" mentality and a true, employee-centric work environment. Our mission is to help people and their pets when they need it most. We are looking for a Customer Experience Coordinator to shepherd pet parents through their entire experience, creating incredible experiences for our customers.

Requirements

  • 2+ years of experience in a customer service role
  • Advanced proficiency in computer programs and practice management software
  • Highly organized with strong attention to detail
  • Ability to communicate with anyone and everyone
  • Strong multitasking skills
  • High emotional intelligence
  • Adaptable and amenable in 'high stakes' environments
  • A natural people pleaser
  • Must present yourself with a professional and approachable demeanor

Benefits

  • Industry-leading compensation
  • 401K w/ company match
  • Health, Vision, and Dental Insurance
  • Paid parental leave - 10 weeks of paid leave at 100% of regular salary
  • Unlimited Continuing Education (C.E.) opportunities
  • Flexible work schedules for a true work-life balance
  • Generous employee pet discount
  • Hospital stocked with fresh groceries and snacks
  • Referral rewards
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