Customer Experience Manager

Rubrik
All other US locations, CA
Remote
Job Description
Rubrik is seeking a Customer Experience Manager to drive all aspects of the post-sales Journey for Enterprise Accounts. This role is a critical connector between Rubrik and customers, aiming to maximize ROI, provide technical support, and deliver a proactive customer experience. The CEM will manage escalations, monitor customer progress, and drive continuous improvement processes.

Requirements

  • Become familiar with account background, stakeholders, and expectations.
  • Ensure timely responses and communications to customer satisfaction.
  • Develop a success plan and drive to achieve customer goals.
  • Monitors and resolves customer issues.
  • Collaborates with internal teams to improve customer satisfaction.
  • Tracks customer environment and proactively prevent escalations.
  • Provides regular updates to stakeholders.

Benefits

  • Competitive salary
  • Bonus potential
  • Equity
  • Benefits
  • Inclusive Culture
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