Customer Growth Manager

Third-Party Job Posts
Any Location, AR
Category Customer Service
Remote
Job Description
At Cloudbeds, we're not just building software, we’re transforming hospitality. As a Customer Growth Manager, your focus will be exclusively on upselling and cross-selling to existing customers through outbound and product-led growth initiatives.

Requirements

  • Meet and exceed ambitious targets and revenue goals set by the customer growth management team.
  • Develop and maintain strong relationships with key stakeholders and decision-makers.
  • Proactively identify upselling opportunities within the existing customer base through strategic account analysis and regular communication.
  • Prepare and deliver persuasive sales presentations, proposals, and product demonstrations that are tailored to each customer's specific needs.
  • Collaborate with the onboarding and product teams to ensure smooth implementation of upsold products.
  • Keep abreast of industry trends, competitor activities, and market developments to identify new upselling opportunities and stay ahead of the curve.

Benefits

  • Remote First, Remote Always
  • PTO in accordance with local labor requirements
  • 2 corporate apartment accommodations for team member use for free (San Diego & São Paulo)
  • Monthly Wellness Fridays - enjoy an extra long weekend every month
  • Full Paid Parental Leave
  • Home office stipend based on country of residency
  • Professional development courses in Cloudbeds University
  • Access to professional development, including manager training, upskilling and knowledge transfer.
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