Customer Service Executive

Power International Holding
QA, CA
Category Human Resources
Job Description
The Customer Service Supervisor is responsible for overseeing property management operations, including customer service, tenant satisfaction, and lease renewals. The role involves building relationships with tenants, resolving complaints, coordinating move-ins and moves, and maintaining open communication. This position requires proficiency in ERP systems and a strong customer-service orientation.

Requirements

  • Build and maintain positive relationships with tenants.
  • Coordinate and oversee various customer service activities.
  • Address and resolve tenant concerns, complaints, and maintenance issues.
  • Manage rent collection processes and address payment-related queries.
  • Supervise customer service staff and allocate tasks.
  • Conduct property tours for prospective tenants.
  • Maintain open and clear communication with tenants.
  • Gather and analyze customer feedback.
  • Supervise customer service staff.
  • Manage emergencies and crises.
  • Assist in managing budgets.
  • Ensure tenant compliance with leases and policies.
  • Plan and organize resident events.
  • Ensure tenant safety.
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