CUSTOMER SERVICE LEAD

Requirements

• 2–4 years of customer service experience
• Excellent organizational skills and ability to multi-task in a fast-paced environment
• Highly developed sense of integrity and commitment to customer satisfaction
• Ability to problem solve and conduct root cause analysis
• Excellent verbal and written communication skills executed across all levels of the organization
• Ability to exercise complete confidentiality
• Motivated, willing to learn, and have an enthusiastic work attitude
• Active team player that takes direction but is also willing to offer input and ideas
• Proficient in Microsoft Excel, Word, Outlook; SAP knowledge a plus
• High school diploma/GED required; college preferred

Benefits

• Vision, Medical, and Dental coverage begin after 60 days of employment
• Paid Time Off: sick leave, vacation, and 6 company observed holidays
• 401(k): company match begins after the first year of service and follows the company vesting schedule
• Base salary range of $24.00/hour
• Career Development: Our company is dedicated to supporting professional growth by offering continuous learning opportunities and a focus on career growth through various learning and development programs