Customer Service Representative - Billing Department

Reno Orthopedic Center
Reno, NV
Category Customer Service
Job Description
Reno Orthopedic Center is seeking a Customer Service Representative to join their team. The role involves answering inbound calls and addressing patient inquiries related to billing statements, insurance claims, co-pays, deductibles, and payment options.

Requirements

  • High School Diploma/GED
  • 1 year of customer service experience in a healthcare or medical billing environment
  • Knowledge of CPT, ICD-10 and medical billing terminology
  • Knowledge of insurance verification and explanation of benefits (EOBs)

Benefits

  • Medical, dental, vision insurance
  • Discounted orthopedic care at ROC
  • Paid time off and holiday pay
  • Extended sick leave
  • 401(k) plan contributions with no match required
  • EAP, disability and life insurance
  • Health and fitness program
  • Employee events
  • Coffee shop onsite (main location)
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