Customer Specialist - Full Time

CarMax
Wilmington, NC
Category Retail
Job Description
As a Customer Specialist, you will provide exceptional customer service and guide customers through the car-buying process, while ensuring that all vehicles meet CarMax Quality Standards. This is a high-energy retail sales environment where you will work as a team to meet goals and handle a wide range of customer interactions.

Requirements

  • Demonstrate exceptional communication skills
  • Display confidence in self, the product and CarMax
  • Ability to build and maintain strong relationships
  • Balance the needs of the Customer and the business when making decisions
  • Seek to fully understand and meet Customer needs
  • Create win-win solutions to Customer issues
  • Get work done well, on time and follow the right process
  • Drive work processes and pay close attention to detail
  • Perform multiple duties in a high energy, fast-paced working environment
  • Read, interpret and transcribe data in order to maintain accurate records
  • Lift objects that weigh as much as 25 lbs.
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