Customer Success Lead

AE Perkins
Dallas, TX
Category Customer Service
Remote
Job Description
The Customer Success Lead acts as a dedicated advocate for both clients and members, delivering a high level of personalized service and acting as the primary channel for external product support, education, and issue resolution.

Requirements

  • Proven experience in handling complex client inquiries, with an emphasis on consultative support and problem-solving.
  • Ability to proactively recommend solutions and deliver client education tailored to individual needs.
  • Exceptional verbal, written, and presentation skills, with the ability to communicate clearly and persuasively across multiple channels (phone, email, chat).
  • Strong multitasking abilities, with the capability to manage multiple priorities in a fast-paced, deadline-driven environment.
  • Ability to manage flexible schedules, with the availability to work Monday-Friday between the hours of 7 a.m. to 8 p.m. CST

Benefits

  • Medical Insurance
  • Vision Insurance
  • Dental Insurance
  • 401(k) Matching
  • Flexible Spending Accounts
  • Health Savings Accounts
  • Disability & Life Insurance
  • Employee Assistance Program
  • LegalShield
  • ID Shield
  • Commuter Reimbursement Plan
  • Tuition Reimbursement
  • Bonus Pay
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