Customer Success Manager

BrightEdge
Cleveland, OH
Job Description
BrightEdge is seeking a Customer Success Manager to serve as a strategic partner to a portfolio of customers, helping them maximize platform adoption and achieve growth through the BrightEdge platform. This role involves relationship management, strategic planning, and data-driven problem-solving, with a focus on accelerating customer success and long-term satisfaction. The position combines relationship management, strategic planning, and data-driven problem-solving skills, with guidance from internal teams to anticipate challenges and craft tailored solutions.

Requirements

  • 1+ years of direct customer facing experience
  • Experience managing a book of business and identifying renewal/expansion opportunities
  • Strong communication and presentation skills
  • Comfortable in a fast-paced, high cadence environment
  • Knowledge of or interest in digital marketing

Benefits

  • Comprehensive medical, dental, and vision insurance
  • Generous paid time off
  • A close-knit, collaborative office culture
  • Fully stocked kitchen
  • Quarterly team events
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