Customer Success Operations Manager

Requirements

• Develop and implement standard methodologies for customer success operations.
• Collect, analyze, and interpret customer data.
• Work with sales, account managers, and Technical Account Managers (TAMs) to create account plans that deliver meaningful outcomes.
• Implement and maintain a feedback loop to gather customer insights.
• Create training materials and provide ongoing education for customer success teams.
• Ability to analyze data and make data-driven decisions.
• Skills in streamlining processes and implementing improvements.
• Familiarity with customer success tools and technologies.
• Strong verbal and written communication skills.
• Ability to manage multiple projects and set priorities.
• Strong interpersonal skills to build relationships and foster collaboration.
• Ability to identify issues and develop effective solutions.
• Capability to lead and motivate customer success teams.