Customer Success Specialist

Terex Corporation
Seattle, WA
Category Customer Service
Remote
Job Description
Join our team as a Customer Success Specialist to deliver tailored training sessions, guide users through AI-powered self-service workflows, and champion the benefits of Genie's digital solutions. Promote a culture of digital self-sufficiency and proactive support.

Requirements

  • High School Diploma or Equivalent (Associates degree a plus)
  • In-depth understanding of portals, AI-driven support tools, remote diagnostics, and self-service platforms
  • Excellent communication and presentation skills; ability to simplify complex technologies
  • Willingness to travel to customer sites and adapt to diverse operational environments

Benefits

  • Health insurance (medical, dental, vision, Rx)
  • Life insurance
  • Accidental death & dismemberment (AD&D)
  • Short-term and long-term disability
  • Extended leave options
  • Paid time off
  • Company holidays
  • 401k matching
  • Employee stock purchase plan
  • Legal assistance
  • Wellness programs
  • Tuition reimbursement
  • Discount programs
]]>