Customer Support Agent- Ukrainian (Rotation Team)

Blueprint Technologies
Bellevue, WA
Category Customer Service
Job Description
We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. We're looking for a Customer Support Agent to join our Rotation Team and help us deliver world-class customer service to our clients and their customers.

Requirements

  • Deliver world-class customer service by following established departmental policies, processes, and standards
  • Manage and respond to customer support tickets submitted by our customers within the established SLA, client standards and performance guidelines for LOB with focus on first-call resolution
  • May assist in the creation of knowledge base articles and help support development of team through active participation and collaboration to issue resolution

Benefits

  • Competitive hourly rate
  • Hybrid work schedule
  • Opportunities for career growth and development
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