Customer Support Specialist

Miter
San Francisco, CA
Category Operations
Remote
Job Description
A Better Built World: Miter is a vertical software company that helps construction contractors build with confidence. We're on a mission to rebuild the core HR, finance, and operations systems using AI and embedded payments. Our customers include Marathon Electrical, W.J. O'Neil, and Truebeck Construction.

Requirements

  • Manage customer support inquiries via multiple channels, including phone, email, chat, and social media
  • Collaborate closely with sales, product development, and engineering teams
  • Maintain and update the knowledge base, including troubleshooting guides, FAQs, and other support documentation
  • Establish and maintain strong relationships with customers, consistently delivering exceptional service
  • Stay current with industry trends and best practices in customer support

Benefits

  • Competitive Compensation
  • Medical Insurance
  • 401(k) Retirement Plan
  • Unlimited PTO
  • Parental Leave
  • Learning & Development
  • Office Extras
  • Community
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