Data Center Operation Technician, L3

Requirements

• Install, deploy and support the configuration of server and network gears.
• Work within rotating shifts or hold on-call pager to meet 24/7 SLAs.
• Replace server and network device parts as needed while maintaining asset accuracy.
• Assist network troubleshooting with cabling diagnosis and replacement
• Maintain high system reliability by prioritizing and resolving tickets efficiently, support escalation from lower layer technicians.
• Manage incident as the first responder onsite while getting support from SMEs of datacenter engineering and infrastructure domains.
• Provide onsite services to support many other initiatives and continually maintain positive and collaborative working relations with customers, partner teams, vendors, and internal stakeholders.

Benefits

• Competitive total compensation package (salary + equity)
• Retirement or pension plan, in line with local norms
• Health, dental, and vision insurance
• Generous PTO policy, in line with local norms