Desktop Technician

Revenue Enterprises, LLC
Aurora, CO
Job Description
Revenue Enterprises is a Customer Service Contact Center designed to support the Revenue Cycle and Patient Customer Service needs of our healthcare clients. The Desktop Technician role is a critical member of the Infrastructure and Support team, responsible for maintaining stability, performance, and compliance across a large, distributed remote fleet of 200+ workstations and laptops.

Requirements

  • 5+ years in desktop or endpoint support roles
  • Strong proficiency in Windows 10/11, Microsoft 365, Active Directory, and hardware troubleshooting
  • Experience with Intune, Image Deploy/Inventory, and ServiceDesk Plus (or equivalent ITSM/MDM/RMM tools)
  • Proven success managing large endpoint fleets with accuracy, standardization, and lifecycle forecasting
  • Strong attention to detail and process control in documentation, asset tracking, and change management
  • Reliable Transportation and ability maintain an onsite presence in our Headquarters
  • Familiarity with corporate operational structures and escalation paths
  • Understanding of VDI deployment, optimization, and user adoption
  • Experience supporting SOC2 and HIPAA audit documentation
  • ITIL Foundation or equivalent certification in IT service management
  • Currently A+, N+ or other desktop and end-point management certifications
  • Excellent written and verbal communication skills

Benefits

  • Competitive pay and incentive program
  • We promote from within! Grow your career with Revenue Enterprises
  • Award winning workplace: 2019-2025 Best Places to Work in Collections
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