Job Description
Job Description
PURPOSE AND SCOPE:
Reporting to the Chief Property Officer, the Director, Campus Property Services plays a critical role in overseeing, executing, and governing all facilities-related operations across System properties. Working collaboratively within a cross-system team, Directors ensure consistency, quality, and excellence in service delivery while addressing the unique needs of their assigned properties.
Each Director is accountable for leading key functional areas, including custodial services, grounds maintenance, general maintenance, equipment maintenance, water treatment services, generator maintenance, shipping/receiving, mail service, central plant functions, HVAC, preventive and predictive maintenance, contract and vendor management, compliance, and related budgeting and financial oversight. They are responsible for developing and maintaining the Computerized Maintenance Management System (CMMS) and operating procedures across the System, while also customizing approaches to meet the specialized demands of individual campuses.
Operating within a zoned model, Directors collaborate closely with the Project Development and Planning department and the Business Operations department overseeing a multi-campus region of the System to deliver full-service project management support throughout the lifecycle of capital and operational projects.
Directors are expected to be internally driven, engaged, and innovative leaders who actively contribute to creating safe, welcoming, and sustainable environments that support student and employee well-being. They stay informed on industry best practices and trends, using this insight to guide strategic planning and continuous improvement initiatives that align with the System's mission and vision.
ESSENTIAL JOB FUNCTIONS:
Strategically Plan and Innovate - Create, document, and manage a comprehensive multi-year strategic plan that includes prioritized schedules for preventative and predictive maintenance, asset management, systems, infrastructure, repair and replacement, and renovation/ modernization updates. This includes thoughtfully assessing and responding to the unique facilities needs of individual campuses, ensuring operational plans are tailored to support each property's specific goals and challenges, implementing innovative solutions to improve operational efficiency, energy conservation, accessibility, and sustainability, and leveraging data-driven insights and best practices to maximize equipment lifespan and reduce downtime, maintaining a state of operational readiness and regulatory adherence at all times
Lead Facilities Operations and Work Order Management ' Direct and provide oversight for daily operations across assigned properties, including custodial services, grounds maintenance, general maintenance, equipment maintenance, water treatment services, generator maintenance, shipping/receiving, mail services, central plant functions, HVAC, and preventive maintenance, ensuring high-quality service delivery. This includes overseeing the CMMS work order system, ensuring employees are adhering to the CMMS workflows and processes so that accurate and quality data can be pulled from the system, championing a data-driven approach to decision-making, leveraging analytics for system performance optimization, and defining what success looks like and how to achieve it
Lead and Develop Team ' Build, retain, and lead high-functioning, collaborative Property Services teams, fostering a positive, service-oriented culture of excellence, accountability, and continuous improvement in which employees feel supported, valued, and empowered to excel. This includes hiring, setting expectations, providing ongoing coaching and evaluation on performance, and encouraging innovation, critical thinking, and a focus on best practices for quality and process optimization
Develop, Document, and Implement Standards ' Establish, publish, and maintain system-wide Standard Operating Procedures (SOPs), Key Performance Indicators (KPIs), service schedules, and performance benchmarks to drive consistency and excellence across all locations. This includes annually revising SOPs and other published materials, maintaining floorplans/CAD drawings, warranties, and other specification files for buildings, systems, and major equipment, and performing weekly, if not daily, property walks to ensure standards are being met and potential issues are corrected
Manage Budget and Ensure Fiscal Accountability ' Build and manage budgets, monitor expenditures, and ensure cost-effective use of resources while maintaining high service levels and regulatory compliance. This includes procuring equipment and supplies, payment of all invoices, monitoring, analyzing, and working closely with Business Operations to develop and track the operating budget, developing and implementing monitoring systems for employee and operational efficiency, effectively utilizing the budget to enhance assigned properties, analyzing budget anomalies, and working with the other System Directors to combine like services to maximize potential cost savings, cost avoidance, and improve aggregate spend tracking
Manage Vendors and Contracts ' Manage vendor relationships and contracts for services, ensuring quality, compliance, and value. This includes participating in RFPs, working with COOP vendors, preparing project cost estimates and scopes of work, proactively conducting field inspections and evaluating contractor work, effectively resolving contractor issues, providing vendor evaluations to Procurement, ensuring that warranties are tracked and utilized for necessary repairs or replacements, tracking contract end dates and proactively procuring new contracts to ensure continuous operations
Manage Projects ' Manage operational projects from beginning to end at the property level and partner with the Project Development and Planning department, Business Operations department, and campus teams to support complex projects (including Repair and Replacement) from planning through completion in a zoned, cross-functional model. This includes all stages of the project lifecycle, as well as capturing before and after pictures to illustrate the value of efforts performed
Assure Compliance and Safety ' Ensure all Property Services operations comply with applicable laws, codes, and safety regulations; develop and enforce policies to maintain a safe and secure environment. This includes being responsible for environmental safety issues associated with physical plant systems and operations, performing, documenting, and reporting results of ongoing inspections, participating in the campus safety committees, conducting meetings and oversee training needs, ensuring employees and vendors are following safety guidelines, prioritizing the correction of safety hazards, ensuring the proper disposal of hazardous and controlled waste in compliance with regulations and guidelines, and partnering with the Environmental Health and Life Safety department to ensure critical reports, testing, and other operational safety activities are completed on time
Actively Contribute to Continuous Improvement ' Regularly meet with other Property Services leadership to improve Property Services operations. This includes establishing and reviewing system standards, sharing best practices, working towards standardizing and documenting processes, sharing and asking for expertise, leveraging skilled talent, participating in group brainstorming and problem-solving, and staying current on industry trends, technologies, and best practices
Liaise with Properties as a Subject Matter Expert - Serve as a key liaison for campus leadership and employees at all levels regarding facilities-related issues; ensure responsive service and contribute to a positive campus experience. This includes regularly meeting with campus leadership to forecast and provide updates on simple and complex projects, providing regular reports on completed operational activities, preventative maintenance, and work order fulfillment, appropriately responding to customer feedback, representing Property Services on applicable committees, and providing advice on simple projects and campus improvements
Serve as Essential Personnel ' Serving as a leader in the Chief Property Officer's cabinet, responsible for providing total ownership of all emergencies, impacts to operations, and special events. This includes providing off-hours support to maintain or swiftly restore business continuity in the event of operational impacts including but not limited to inclement weather, utility outages, and critical system failures. It is expected that Directors monitor and maintain system communication channels to receive and deliver updates in real time
Perform all other duties necessary to accomplish the objectives of LSC and/or as assigned by supervisor
KNOWLEDGE, SKILLS, AND ABILITIES:
Advanced technical knowledge and skills obtained through education and/or on the job training in computerized building operation systems including Building Automated Systems, CMMS, electronics, electrical systems, climate control systems, refrigeration, pneumatic controls, ventilation equipment and construction
Ability to balance visionary thinking with practical execution' being able to lead big-picture campus transformations while being responsive to day-to-day operational realities
Comprehensive knowledge of environmental and workplace safety regulations
Knowledge of Federal, State, and local laws, regulation, and codes
Ability to build strong customer relationships and deliver customer-centric solutions
Agile and adaptive to change
Ability to build and manage a budget
Ability to professionally and effectively communicate, including providing status updates, estimated timelines, and closing the loop on activities with all levels of employees including custodial staff and campus administration
Ability to hold self and others accountable
PHYSICAL ABILITIES:
The job requires some physical exertion, such as long periods of standing or walking over rough, uneven, or rocky surfaces; recurring bending, crouching, stooping, stretching, reaching, or similar activities; or recurring lifting of moderately heavy items. The work may require specific, but common, physical characteristics and abilities, such as above average agility and dexterity.
WORK SCHEDULE AND CONDITIONS:
Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone, and other general office equipment
Interface with internal and external contacts as needed to carry out the functions of the position
Work is performed in a climate-controlled office with minimal exposure to safety hazards, but also includes moderate exposure to outdoor elements, chemicals, and electrical conditions, requiring special safety precautions and PPE
May be required to work on-call after regular business hours, weekends, holidays, or other 'off' hours
Will regularly travel to different LSC locations
May be fully reassigned to other LSC locations as business need necessitates
REQUIRED QUALIFICATIONS:
Bachelor's degree and at least 7 years of work experience, or an equivalent combination of education and experience
Bachelor's degree in Business, Construction, Facilities Management, or related field
Experience must include at least 3 years in a management level position
PREFERRED QUALIFICATIONS:
Master's degree
10 years of recent, related experience
Experience in higher education
Journeyman, Maintenance or Master Electrician License
International Facility Management Association (IFMA) Certified Facility Manager
Association of Physical Plant Administrators (APPA) Certified Educational Facilities Professional
Project Management Professional (PMP) certification