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Director, IT Operations
Apellis
Waltham, MA
Category
Information Technology
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Job Description
The Director, IT Operations is responsible for leading and coordinating the day-to-day operational functions of the Information Technology organization at Apellis, overseeing the Support, Infrastructure, and Security teams, and ensuring that all IT operational services are reliable, secure, and compliant.
Requirements
Lead and manage the IT Operations organization, including the Support, Infrastructure, and Security teams.
Oversee daily IT operations to ensure high availability, reliability, and performance of systems and services.
Drive excellence in IT Service Management (ITSM) through implementation and optimization of ITIL- based processes.
Develop and monitor service level agreements (SLAs), key performance indicators (KPIs), and operational metrics across all IT domains.
Ensure robust cybersecurity, data protection, and compliance controls in alignment with corporate policies and regulatory standards (e.g., SOX, NIST CSF, HIPAA, GDPR, FDA 21 CFR Part 11).
Manage IT infrastructure lifecycle, including cloud platforms, networks, identity management, and endpoint systems.
Oversee vendor relationships, contracts, and managed service provider (MSP) performance.
Collaborate with IT leadership to develop and execute operational roadmaps and continuous improvement initiatives.
Lead incident, change, and problem management processes to ensure timely resolution and minimal business disruption.
Support internal and external audits, risk assessments, and remediation activities.
Foster a culture of collaboration, accountability, and operational excellence within the IT team.
Benefits
401(k) plan with company match
inclusive family building benefits
flexible time off
summer and winter shutdowns
paid family leave
disability and life insurance
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