Director, IT Operations

Apellis
Waltham, MA
Job Description
The Director, IT Operations is responsible for leading and coordinating the day-to-day operational functions of the Information Technology organization at Apellis, overseeing the Support, Infrastructure, and Security teams, and ensuring that all IT operational services are reliable, secure, and compliant.

Requirements

  • Lead and manage the IT Operations organization, including the Support, Infrastructure, and Security teams.
  • Oversee daily IT operations to ensure high availability, reliability, and performance of systems and services.
  • Drive excellence in IT Service Management (ITSM) through implementation and optimization of ITIL- based processes.
  • Develop and monitor service level agreements (SLAs), key performance indicators (KPIs), and operational metrics across all IT domains.
  • Ensure robust cybersecurity, data protection, and compliance controls in alignment with corporate policies and regulatory standards (e.g., SOX, NIST CSF, HIPAA, GDPR, FDA 21 CFR Part 11).
  • Manage IT infrastructure lifecycle, including cloud platforms, networks, identity management, and endpoint systems.
  • Oversee vendor relationships, contracts, and managed service provider (MSP) performance.
  • Collaborate with IT leadership to develop and execute operational roadmaps and continuous improvement initiatives.
  • Lead incident, change, and problem management processes to ensure timely resolution and minimal business disruption.
  • Support internal and external audits, risk assessments, and remediation activities.
  • Foster a culture of collaboration, accountability, and operational excellence within the IT team.

Benefits

  • 401(k) plan with company match
  • inclusive family building benefits
  • flexible time off
  • summer and winter shutdowns
  • paid family leave
  • disability and life insurance
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