Director, Operational Transformation Capability

WillowTree
United States, MA
Category Consulting
Job Description
TELUS Digital is seeking a Director, Operations Transformation Capability to lead a fast-growing service offering within Business Operations Modernization. The role involves driving large-scale, cross-functional operational transformation programs, leveraging data and automation, and leading client engagements across various industries. This is a strategic and executional position requiring collaboration with executive stakeholders and mentorship of transformation teams.

Requirements

  • 12+ years of experience in operations, business transformation, or process improvement leadership
  • Track record of leading large-scale transformation programs
  • Demonstrated expertise in contact center customer journey mapping and optimization
  • Proven experience in process simplification and automation within contact center environments
  • Strong expertise in operating model redesign, process automation, CX-driven transformation, and change management
  • Experience in supply chain optimization, cost management, and change management
  • Exceptional project and program management skills
  • Experience leveraging analytics, workflow tools, and automation platforms

Benefits

  • Healthcare benefits
  • 401K matching
  • Employee Share Purchase Plan
  • Competitive PTO Policy
  • Employee Assistance Program (EAP)
  • Life & Disability Insurance
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