Director, Strategy & Programs (CX)

Nintex
Bellevue, WA
Job Description
We are seeking a Director, Strategy & Programs (CX) to define, lead, and execute strategic initiatives that elevate the customer experience across the organization. This role serves as a trusted advisor, strategic operator, and program leader, helping drive clarity, alignment, and execution across all facets of the Customer Office.

Requirements

  • Bachelor’s degree in related field or equivalent combination of education and experience
  • 6+ years of experience in program or project management
  • 5+ years of experience in a post-sale or customer-office role in a global B2B SaaS environment (Customer Success, Services, Renewals, Support)
  • 3+ years of experience in corporate strategy or management consulting
  • Proven experience leading transformation initiatives and cross-functional programs in complex organizations

Benefits

  • Global Gratitude and Recharge Days
  • Flexible, paid time off policy
  • Employee wellness programs and counseling resources
  • Meaningful peer recognition and awards
  • Paid parental leave
  • Invention/patenting assistance
  • Community impact, paid volunteer time, and opportunities
  • Intercultural learning and celebration
  • Multiple tools through which to learn and grow, and an incredible global community
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