Executive Director - Revenue Cycle Services, Patient Financial Experience

Indiana University Health
Indianapolis, IN
Category Healthcare
Job Description
The Executive Director of Revenue Cycle Services – Patient Financial Experience is responsible for leading and shaping the enterprise-wide strategy for all assigned patient-facing financial experience functions within the Revenue Cycle. This senior leader provides strategic oversight, operational integration, and system-wide accountability for critical teams, including VIP Patient Relations, Customer Service, Financial Counseling, Patient Estimates and Self-Pay & Collections. The Executive Director is charged with advancing transformational initiatives to deliver a seamless, transparent, and compassionate patient financial journey.

Requirements

  • Bachelor’s degree in Business, Finance or related area is required
  • 5 years of financial and management experience
  • Demonstrated leadership skills
  • Experience managing multiple complex projects
  • Strong blend of management skills and technical expertise
  • Strong communication and relationship-building skills
  • Ability to recruit, develop and mentor a top-notch team
  • Ability to lead quality improvement initiatives
  • Ability to plan and manage the utilization of resources
  • Ability to apply the organization personnel policies and procedures
  • Effective written and verbal communication skills

Benefits

  • Competitive salary
  • Comprehensive benefits package
  • Opportunities for professional growth and development
  • Recognition and rewards for outstanding performance
  • Diverse and inclusive work environment
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