freije Engineered Solutions Company

frēijē Engineered Solutions Company
Columbus, OH
Category Operations
Job Description
We're looking for a Service Account Coordinator to join our growing team at freije. You will be on a collaborative team of 5 other Service Account Coordinators in Columbus, OH. If you like a fast-paced environment with something different every day this job is for you.

Requirements

  • Manage the overall business relationship with the customer through proactive, open, responsive, and collaborative account management.
  • Dispatch Service Technicians to service calls
  • Follow up on technician status
  • Review work orders for accuracy and move to billing
  • Create purchase orders for technicians
  • Act as a point of contact, provide customer service, and general relationship management
  • Answer customer phone calls for service requests
  • Provide customer with updates or supporting documents as needed
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