Fulfillment Specialist

LegalEASE, A Legal Access Company
Houston, TX
Category Administration
Job Description
We are seeking a highly organized, detail-oriented Enrollment & Fulfillment Specialist to join our Administration Department. This role is essential to ensuring that members receive accurate enrollments, timely fulfillment packets, and exceptional service—especially during high-volume periods.

Requirements

  • Process fulfillment packets, policy documents, and high-volume outbound shipments.
  • Complete enrollment updates including adds, drops, changes, and verifications.
  • Maintain accurate enrollment and fulfillment data using MS Excel or similar tools.
  • Verify member information and process refunds as required.
  • Manage incoming returned mail and ensure corrections are completed promptly.
  • Work with urgency and accuracy to meet internal processing and fulfillment goals.
  • Communicate clearly, professionally, and enthusiastically with internal/external stakeholders.
  • Build strong, long-term relationships with members, clients, and colleagues.
  • Respond to all phone messages and emails within 24 hours/same day.
  • Research enrollment or payment issues and provide timely resolution.
  • Identify improvements to enhance service levels and process efficiency.
  • Take ownership of tasks and ensure follow-through and completion.
  • Maintain a deep understanding of LegalEASE systems, workflows, and policies.
  • Provide backup support to Administration and other departments during outages or high-volume periods.
  • Perform other duties as assigned.

Benefits

  • 401(k)
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Free food & snacks
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
  • Wellness resources
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